Joanne Kemp

Sent by Tara Day

Redditch 09/10/2025

Another well planned holiday booked by Jo - everything went to plan - great communication and organisation - no wonder Jo has gold status

Sent by Caroline Hill

Redditch 05/10/2025

I will only use Jo to book my holidays.. and have done for 1 0 years! She has found us sports holidays, weekend breaks , family Villas and relaxing breaks. She knows what we like and always finds the perfect holiday for us . Thank you x

Sent by Mark Soulsby

Redditch 28/09/2025

This is the third time that we have booked through Jo for a holiday. We have another on the horizon in December. We value her expertise and knowledge when booking. She is excellent in arranging the type of holiday that we require, and always gives a personal touch. Jo is always available to take calls/emails and will answer any questions promptly. The places we have been through Jo, have a”been well organised and enjoyable. The hard work is done by Jo, leaves you stress free and enables you to look forward to your holiday knowing you are in trusted hands. Myself and my Wife would highly recommend Jo to anyone looking to book a great trip away.

Sent by Sharon Watton

Alcester 27/09/2025

Jo makes our holiday stress free and more enjoyable!! She books all travel arrangements including trips, private transfers, flights, extra legroom seats. She also organised a bottle of wine for the room for our anniversary celebration.

Sent by mandy taylor

WORCESTERSHIRE 23/09/2025

just came back from the most amazing holiday in Kenya . we had four days on a safari which was so well organised and 8 days relaxing in a luxury hotel. all this organised for us my Jo Kemp. we could not be more pleased with the service she gave us including when to apply for visas /injections etc. and the endless questions we had ! would recommend her to anyone who wants a holiday of a life time

Sent by Ellen Rossington

Birmingham 18/09/2025

Jo is the best. It’s as simple as that. She creates a holiday perfectly tailored to you and is exactly what you ask for. She always keeps in touch, which is always reassuring for a nervous traveller and is someone we can continue to trust. Bring on 2026 for more holidays planned by Jo!

Sent by Sarah Patterson

Studley 13/09/2025

We had the holiday of a lifetime, thanks to Joanne! She took all the stress out of planning and had so many wonderful ideas and tips. Thank you!

Sent by Denise Pearce

Evesham 12/09/2025

Thank you Jo. This was our 2nd trip booked with you and to be honest, I don't think we will travel any other way from now on! Our holiday to Lake Como and trip on the Bernina express to St Moritz was just perfect! You think of everything and all we have to do is turn up. Stress free! Can't wait for the next one. X

Sent by Deana Mason

Redditch 11/09/2025

We have just returned from a wonderful yacht cruise in Croatia which we booked through Jo, once the booking was done we did not have to do anything else, Jo kept us up to date with everything we needed to know, checked us in for flights out and home again and the reassurance that she is there to help with any queries/questions before you go or while you are away gives peace of mind.

Sent by Judy Strutt

Droitwich 10/09/2025

Just come back from an amazing week island hopping around southern Croatia, Jo takes away the stress of looking through lots of companies sorting out flights, booking seats and checking you in so you can turn up at the airport and relax! Have used Jo before, recommended her to friends and will be using her again!

Sent by Rachel Taylor

Redditch 09/09/2025

We have just returned from a fabulous holiday in Florida and the Bahamas organised by Jo. I was a bit indecisive with some elements of the trip and Jo gave me all the information I needed to make an informed decision. The holiday ended up being fantastic which was down to the help Jo provided. Thank you

Sent by Daniel Mcgrath

Redditch 03/09/2025

Jo Thankyou once again for a fantastic service booking our latest trip to New York. As always nothing is too much trouble giving us plenty of ideas with hotels and options with our travel plans We had an amazing 5 nights stopping at the knickerbocker hotel off Times Square thankyou for the recommendation of staying there it was perfect.

Sent by Robin Farrar-Hockley

Solihull 03/09/2025

Joanne, smashed it out of the park. We had no idea where to go on our special family holiday. Joanne was soooo patient with us and over a couple of calls narrowed it down to to a two destination holiday in Portugal. A few days city break on Porto and then a more traditional hotel resort in the Algarve. The accommodation was excellent in both as was all the planning from one location to the other. We are now ready to start thinking about our next trip and will definitely be using Joanne again. Best regards The Farrar-Hockley family.

Sent by Samantha King

Weybridge 01/09/2025

Thankyou Jo , Another special holiday with no stress whatsoever. I cant express enough how relaxing it is to know you have nothing to worry about when booking a holiday through yourself. We just turn up at the airport with our passports and know it will all be amazing. The Maldives was no exception from being met at the airport and taken to the boat 12 days of luxury on a the amazing Olhuveli Beach & spa resort. Probably one of the most relaxing holidays i have had while also having so much to do , including enjoying a staff football match on the island as special guests (priceless) . Then an easy relaxing journey home with support from Travel Counsellors reps all the way from boat to airport . I even got home to some amazing biscuits to cheer us up about being home and my 50th birthday treat being all over... THANKS AGAIN JO xxx will start thinking about the next one soon.

Sent by Charlotte Stanton

Redditch 12/08/2025

We have just returned from another fantastic holiday booked by Jo. She supported us right from the booking stage until we returned back home. She was patient and helpful at the beginning when I wasn’t sure what destination I wanted coming up with different suggestions and listening to the feedback I gave until she found us the perfect holiday. She checked us in online, printed off all the information we needed and even wrote our luggage labels for us! Sending it all to us in the post and then sending us an email to check we had everything we needed. I received a message from her on holiday asking if we had arrived ok and letting us know she was there if we needed her. The holiday was everything it promised to be and we had a lovely time. On the way home our plane was diverted, landing at a different airport and I received a message from Jo saying that she had seen that we had been diverted, telling us what should happen next and again saying she was there if we needed her. We always receive a 5 star service from Jo and would not book a holiday with anyone else.

Sent by Lewis Hastie

Sheffield 10/08/2025

Joanne found us a perfect family holiday in Majorca. We ended up staying close to Port de Pollenca, in a very good quality resort - Club Del Sol. Although our accommodation was self-catered the restaurant on site was great and suitable for all. The resort’s entertainment was very good fun and our kids really enjoyed the evening disco, the kids’ club activities and the swimming pools. Lovely bar with affordable drinks and a top quality ice cream parlour which meant we were all happy in the evening! Getting there was very easy - the transfers to and from the airport were sorted out for us by Joanne and happily there were no delays. I would definitely recommend Joanne and hope to engage her services for future trips.

Sent by Richard Griffin

Solihull 10/08/2025

Jo is simply the best! This is the second time Jo has arranged our family summer holiday, and we wouldn’t use anyone else now. We heard about how good Jo is from friends, and it is clear why people talk about her services. Our first holiday was amazing, and the second was exactly the same. This time around, we did not really have a clear destination in mind, and Jo patiently went through suitable options with us and expertly guided us through them all with her extensive knowledge and experience. The holiday that we decided on was a multi-destination around Greece. The holiday was phenomenal, and Jo found us wonderful hotels to relax and unwind at. Jo was not only helpful for the planning and booking stages. The knowledge Jo shared helped us plan what to do whilst we were there. Jo was also on hand to support us whilst there and during the unfortunate travel disruption we experienced on our journey home. We would recommend Jo to all our family and friends and wouldn’t put our trust in anyone else like we do with Jo. Thanks for everything, Jo. Can’t wait for next year!

Sent by Jo Holdsworth

Great Missenden 09/08/2025

Booking through Jo took all the time, worry, and stress out of the experience. Even while we were away, just knowing we had her on WhatsApp was so reassuring. We would thoroughly recommend using her for your next holiday. Right from our first phone conversation where she found out what we were hoping for with the holiday, we felt like VIPs! She really looked after us well, and we didn’t worry about anything. We are definitely sold on doing holidays through Jo - now to save up for the next one!

Sent by Sophie Hayes-Watson

Nottingham 06/08/2025

Another fabulous holiday booked by Jo, our family had the best time away and the hotel had something for everyone. From initial enquiry to getting home, including some last minute additions, It’s such a huge peace of mind knowing Jo is just at the other end of the phone. Thanks again Jo, I’ll never book a holiday without you!

Sent by Samantha Jackson

Saffron Walden 02/08/2025

I chose to use Joanne after she was recommended to me by a friend and I’m so glad I did! We have very little time and even less inclination to spend hours holiday searching without ever finding something that ticks all the boxes - a 20 minute phone call and a handful of emails with Joanne and we were booked! It could not have been easier, and with quite a large list of non-negotiables, Joanne made it seem so easy and as though nothing was too much trouble. The holiday was amazing and absolutely exceeded our expectations, so many amazing family memories made. Thank you Joanne. Until next year…. :)

Sent by Ellen Rossington

Bromsgrove 31/07/2025

This was our 5th holiday booked with Jo, and I wouldn’t trust anyone else with it! To know she is there to answer any questions, and deal with any issues is such a comfort. I fully trust her expertise and advice, which allows me to go away without worrying about any potential problems. Thank you Jo, we couldn’t do it without you!!!!

Sent by Jason Bagladi

Studley 22/07/2025

Jo was absolutely fantastic in planning our Route 66 holiday. Flights, car hire and hotels were arranged and everything went like clockwork. Communication was great from the initial enquiry to the welcome home email. Jo's experience and knowledge is second to none. She has organised 4 holidays for us now and we wouldn't use anyone else.

Sent by Lucy Carrington

Redditch 20/07/2025

We had a fabulous 2 centered stay in Italy. Jo's hotel recommendations were wonderful and all of the travel arrangements were sorted for us. A stress free way to enjoy travel. I will most definitely be coming back for help in our next multi center break.

Sent by Suzie Hughes

Stratford Upon Avon 18/07/2025

Wow, wow and wow again, we have just returned from the Ikos Oceania and it was just amazing! This trip was a special one for my birthday and unbeknownst to to me Jo had arranged for Fizz and a Birthday Cake, which was a wonderful suprise. Jo’s service has been exceptional, and she is totally un flusterable even when we made changes to plans quite last minute. I would highly recommend the hotel as the service especially when staying deluxe was out of this world and having Jo sort things out and take away the hassle was worth every penny. Thank you Jo ??

Sent by Adrian Thomas

Worcestershire 18/07/2025

Another fabulous holiday to Playa Blanca booked by Jo. Jo booked us into a hotel this time, the Mirador Papagayo. The room was fantastic , a Junior Suite with fabulous sea view, complete with complimentary access to the Privilege Lounge where drinks and snacks were freely available from 11.00 - 18.00. First rate service again from Jo, keeping in touch with us during the stay to check that all was well, and we will definitely be booking through her again.

Sent by Gillian Charman

London 14/07/2025

Just returned from a family holiday for 12 to Gran Caneria all inclusive hotel and flights via Easy Jet, proposed hotels sorted and arranged and book by Jo. We all had a fantastic time and the children did not want to go home!! Thanks Jo for all your hard work in getting the 12 of us there and back with no hiccups xx

Sent by Jayne Sheehy

Bromsgrove 08/07/2025

Just come back from a great holiday that Jo arranged for me & would like to say a massive thanks. Everything went brilliant & I will make sure she is the person that I book with next time too. The hotel she recommended was great, flights were a good time of the day & all went smoothly, cheers Jo ??????

Sent by Judith Perkin

Barrowford 30/06/2025

Many thanks Jo for being absolutely fantastic!! We had a wonderful time and really appreciate the effort that you made to make sure everything was perfect in Palma.

Sent by Sarah Price

Redditch 08/06/2025

Thankyou Jo , you made the whole process of booking a holiday so easy and stress free . Looked after us all the way . Thankyou for helping us find our prefect honeymoon , everything was 10/10.

Sent by David Tobin

Swindon 02/06/2025

Jo has managed all our holidays for the last five years both long haul and European destinations. Always comes up with useful suggestions when planning the initial details on travel itinerary, accommodation, multi centre options etc. Excellent communicator whether via phone, email. Always replies promptly with written confirmation. Extensive knowledge of destinations. Jo gets to know her Clients and their likes and dislikes on their travels. We have been abroad when we have required advice, assistance due to local industrial disputes affecting travel arrangements and Jo was able to guide us through alternative options etc.Always there to help which is reassuring. A friendly yet efficient professional service. We will certainly continue to seek her guidance for many years to come.

Sent by Debbie Roberts

Droitwich 26/05/2025

It's been 16 years booking holidays with Jo Kemp from Travelcounsellors, and her service never ceases to amaze us. We have just returned from the most amazing Riviera Cruise, which we couldn't fault. We love Jo's personal touch, from writing the luggage labels, checking us in at the airport to choosing the best options for our holidays. We feel safe in the knowledge that if anything should go wrong we can contact her 24/7. Thanks Jo.

Sent by Paul Shepherd

Swindon 19/05/2025

Hi Joanne, just a short note to thank you for your efforts in putting together a really good package to Northern Italy. It should be read along with our Hotel Survey which we have already completed. The flights arrangements to and from Northern Italy were absolutely fine, as were the airport transfers to and from the first and last hotels. The use of the High Speed Italian Rail Network was a new experience for us and we were most impressed. The British Rail networks could take a lot of lessons from them on how to run a successful rail network. You do not need to check-in in advance if you are using the Trenitalia high speed rail network. Verona, Venice, Bologna and Florence were all outstanding in their own and differing ways. Thank you Joanne for putting together a package that perfectly met our wishes. There were no unexpected problems or expenses with what you had arranged.

Sent by Jane Fox

Alvechurch, Birmingham 16/05/2025

Wonderful stress free city break in Bergen. Jo recommended thon hotel rosenkrantz which was perfect, amazing breakfast so much choice and in the perfect location within walking distance of Bergen's sights. Airport transfers arranged by Jo were totally stress free. Thank you Jo for organising our trip. We can't wait for our next trip in July!!

Sent by Karen Titley

Redditch 14/05/2025

Joanne is an excellent travel counsellor who is very professional, friendly and very helpful every step of the way of your holiday journey. I would recommend anyone to use Joanne to guide you on your holiday destination.

Sent by Gillian Charman

London 12/05/2025

Jo, just returned from Italy and wanted to say a big thank you to you for all your help in suggesting and setting up this trip for us. It went so smoothly with no issues at all from home pick up to flights; hotel and organised trips with an excellent tour guide. We had a great time. Look forward to working on our next trip together. Gill & Tony

Sent by Ann Wallace

London 09/04/2025

Just back from a fantastic holiday in Thailand. Jo has once again arranged the perfect three destination trip. The recommended hotels were really good and having all of the transfers arranged made the travelling between destinations seem really easy. Thanks again Jo for arranging such a fantastic holiday. Already thinking of next years holiday.

Sent by Rob and Julia Fryer

St Albans 03/04/2025

We can really recommend Jo. She took us from "we'd like to see the Northern Lights" to the full, exciting package in a very short time and with remarkably little fuss. She was then there for us all the way, especially when the weather interrupted things for 24hours! She quickly arranged alternative accommodation for us, meaning that we have a good story to tell and not one about how stressful it all was.

Sent by PATRICIA HUGHES

Ullenhall 26/03/2025

We have just had an amazing holiday in Switzerland, the trip was previously discussed, with several changes on our part along the way. The final result was exactly as we had asked for. We are a couple who need our hand held from the first to the last day. As usual, Joanne came up with the goods, with a meticulously detailed itinerary. It all went according to plan, and although totally out of control for Joanne, the weather was superb every day. This is not the first holiday we have booked with Joanne, and I'm sure it won't be the last. We would not hesitate to recommend both Joanne and Travel Counsellors.

Sent by Debrs Kelly

Redditch 28/02/2025

From our initial planning consultation with Jo until our return home, we have received excellent support. Undertaking a big adventure covering 4 countries in Southern Asia was made so much easier with her vast experience and knowing she was there to contact if we had any concerns throughout our travels. Jo wanted to make sure we were 100% happy with our final Itinery and was always very approachable no matter how small the query. We have had an amazing adventure and would highly recommend Jo’s very personal & professional service - thank you so much ??

Sent by Julie Wilkes

Frome 23/02/2025

We have used Jo for several years now to book our holidays and would recommend doing so. We value the fact that she is always available to sort out any problems, however small. Recently we had an issue with our seat reservations, which she was able to sort out while we were away.

Sent by Sharon Watton

Alcester 17/02/2025

We have just returned from a 4 day stay in Lapland. It was very well organised, with a brilliant itinerary. Jo takes care of everything for you so you don’t have to worry , and answers any questions even if they are trivial!! We have used Jo for several holidays and would definitely recommend using her.

Sent by Yvonne Pemberton

Solihull 16/02/2025

Always love Jo being involved in our holiday booking. She provides great options, is very knowledgable and has endless patience whilst we deliberate !!

Sent by Mike and Steff Brown

Solihull 16/02/2025

We’ve used Jo as our travel agent for many years now and we really appreciate the service she provides to us. We give her the broad idea of a holiday and she comes up with suggestions and options, patiently accommodating our feedback to fine-tune the itinerary until we’re totally happy. It’s then very comforting knowing we have her support on hand when we’re on the holiday in case something needs addressing, as has happened a couple of times. Jo goes out of her way to help. We highly recommend her and hope to continue booking amazing holidays through her.

Sent by Mark Soulsby

Redditch 16/01/2025

We have recently returned from a 4 night fabulous break in Lapland, Finland. This was an excellent way of achieving some of our bucket list of winter adventures. Including Snow mobiles, Huskey sledging, Reindeer sleigh’s, Snow shoe walking, visit to the world famous Ice hotel and not forgetting the Northern lights. Overall a well organised and enjoyable trip by Jo Kemp. I would fully recommend Jo , to organise any trips /holidays you have in mind. Send your ideas and she would organise the itinerary to suit you.

Sent by Mark A

Redditch 13/01/2025

We contacted Jo recently to organise a special New Years Eve trip to Seville. We wanted to move away from the usual travel companies, which over the years have been more interested in pushing their offering rather than listening to the customers. From the beginning Jo was very attentive and put forward suggestions that we would not have easily found. When we did decide, Jo worked with us through which Hotels were available in the right location and what restaurants to look at and pre-book. Jo also contacted the Hotel on our behalf to ensure everything was available and as we requested. We received the tickets through the post and we were booked in for the outward journey and return, so no concerns about online check-ins. We even had luggage labels prepared and an itinerary with a private pick-up. You may think the cost was higher than a package operator, but for all the extra support and having your own personal organiser, I don't think the cost was that different and any costs more was well worth it. Great holiday which was organised really well by Jo, it's a great feeling when your treated well as an individual and they care about you. Jo kept in touch with us, not too much and not too little before and after the holiday. We will be using Jo again highly recommended. Thank you Jo!

Sent by Diana Brennan

Redditch 08/01/2025

We have just returned from a wonderful trip to Tenerife. This was my third visit to this hotel and the second for New Year. The hotel came personally recommended by Jo as she had stayed there herself. We have booked several holidays through her now and our expectations are always exceeded. Jo makes time to understand what our needs and preferences are and considers these for future bookings. For our most recent holiday, Jo ensured that our room was in a great location in the hotel and that New Year’s Eve festivities were booked before our arrival. One of the biggest advantages of booking through Travel Counsellors is that everything is done for you right down to checking in and printing boarding passes. Above all you have peace of mind that if anything goes wrong you will have somebody at the end of the phone to sort things out.

Sent by Jules & Hazel Tye

Redditch 04/01/2025

Thank you Jo! Again, everything arranged by Jo was impeccable, Well planned and organised, attention to detail covered everything which again led to a wonderful holiday. From private transfers from airports to hotels and cruise ports , the hotel recommendations and bookings, advice on the countries and Jo’s vast experiences led to another great adventure we experienced. Thank you again Jo. We will be in touch very soon to book our next short and long breaks be assured.using Jo and Travel Counsellors. The Tyes

Sent by Alexandra Foster

Redditch 29/10/2024

From start to finish, Joanne was amazing! Before making a booking, Joanne was extremely helpful and knowledgeable about the places to go to meet our ‘list of requirements’. She was accommodating to our wishes and took into consideration our research of lodges and hotels. After lots of discussions at home, and toing and froing with emails to Jo, we finally booked our honeymoon to South Africa and Mauritius. The whole process was made incredibly easy by Jo who managed all the paperwork for us, tickets, transfers, flights, the lot! Absolute life saver - don’t think I could have managed that as well whilst planning a wedding and working full time! All email/text correspondence was responded to instantaneously and nothing was too much trouble for Jo – including hiding the flight upgrade from my now husband. Jo provided us with some wooden, engraved luggage tags (absolutely beautiful) and a fabric document carrier with the luggage labels already written – all such lovely touches. Whilst being away, Jo kept in contact through social media and was there should we have needed her. Will definitely be using Joanne again and most definitely recommend her expertise!

Sent by Kirsty Woolls

Bromsgrove 15/10/2024

We’ve just returned from a fabulous trip to Rome that Jo booked for us. It was everything we wanted! Jo was attentive, providing all information ahead of trip, being available instantly to answer any queries and as a result everything went smoothly and we could just relax and enjoy our break away! Jo has arranged many trips for us now including New York (twice!), Las Vegas, Iceland, Barbados and now Rome and all have been amazing! We are already thinking of our next booking with Jo as we know she will take care of everything we need! Thank you Jo for booking us another trip of a lifetime!

Sent by John Belsey

Redditch 15/10/2024

A massive thank you to Jo Kemp. She made our five week'adventure' to Australia the most amazing experience of our lives. Initially we attempted to organise the trip ourselves but it became too stressful, worried as to what could go wrong. Thankfully we were recommended to Jo by a friend and we never looked back. Her attention to detail was exemplary and for such complex and diverse requirements we are so grateful for what she produced for us. We had told her what we were planning to do and within a few days we had the complete package set out for us. This included seven accommodations, five flights and car hire for a month. My wife was going to be celebrating her 65th Birthday while on holiday. The accommodation Jo had chosen for that day was breathtakingly stunning. The manager at that place even told us that she had never had a Travel Agent phone her directly. However Jo had done so, to ensure that My Wife's Birthday was going to be special and it surely was. (Another example of Jo going above & beyond). Even the Car Hire agent admitted that they couldn't tempt us an with upgrade of car or extra insurance cover as we had the best of both category and cover , another attention to detail from Jo. We are so grateful to Jo for making our Holiday of a life time run so smooth and stress-free and will definitely recommend her to everyone and use her again Sue and John Belsey

Sent by Holly Horton

Worcester 30/09/2024

I haven't used a travel agent before and always sorted/planned things myself, but when it came to our Honeymoon I knew this was the right decision. Right from the start, Jo was super helpful with options of how we approached the Honeymoon and how to decide where to stay in the Maldives - who knew there were so many options! She was very thorough in her communication and always quick to respond. Even when we then booked, everything was so well organised and easy to understand. We even had printed confirmations sent to us in the post with the CUTEST personalised luggage tags saying Mr & Mrs Horton - such a thoughtful gesture. Whilst we were aware, I messaged Jo a few times for different reasons, one being a panic about missing our flight due to the weather! Jo was there straight away and kept me calm on the possible outcome. I felt comfortable knowing she was at hand to sort things for us if we needed it. That in itself is priceless. When we returned, personalised cookies were sent to our home too welcoming us back. Jo has just been fabulous and I wouldn't hesitate to use her services again. Thanks Jo x

Sent by Debbie Warman

Redditch 15/09/2024

I can't recommend Jo enough. We have just returned from an outstanding trip to South Africa. Everything as organised perfectly from airport transfer to car rental Accommodation was superb and there were no problems at all. Jo also made sure that we had the most amazing welcome at every location we stayed, celebrating special birthdays the South African way. Absolutely fantastic service, always available if something needed changing and very reassuring with regards to being available throughout the whole trip should we need support. Thank you so much Jo, you are an amazing lady ??

Sent by Lisa Lears

Redditch 14/09/2024

We have booked a couple of holiday with Joanne and they have all been exceptional, from the booking process to the actual holiday and getting any help that we needed whilst away. Our recent holiday we have just got back from was safari in South Africa at the Sebatana Private reserve. The whole holiday was just amazing from the lodges to the food to the staff and all of the excursions that were included.Jo makes the whole process very easy which makes the experience even better. We are looking forward to booking our next trip with Jo.

Sent by Yvonne Hollier

Barnt Green 12/09/2024

Thank you Jo for all your help and advice on our recent holiday to Costa Calero. You kindly informed hotel on Len’s recent incapacity to mobilise, due to ankle injury. We were given lovely room, near to reception, and facilities. Also when I had a fall, your advice was much appreciated. Nice to know you are there, for advice, making sure we made all details documented with hotel and Jet 2. On lighter note, bubbly and chocs, waiting for us in hotel room, for my upcoming birthday, was lovely, plus cookie doodle do cookies nice surprise when we got home. You always go that extra mile, finding out how we are, now we are home. Thank you again. Looking forward to booking our next holiday with you! Knowing we will be looked after, means all the difference.

Sent by Debbie Davis

Astwood bank 11/09/2024

Joanne took care of everything . It made a massive difference , we will definitely using her going forward for any holidays we have . She answered any questions we had instantly . It was all so easy . Perfect solution for us . Using Joanne’s service was like the days you got everything done in one and didn’t have to worry if you’re doing things right . The first thing we had to do was luggage drop . It’s a brilliant service . She contacted as we arrived to see we got their safe and sound . So a big thankyou from us . A brilliant job . A superb service . Really worth using for so many reasons .

Sent by Sophie Hayes-Watson

Nottingham 29/08/2024

Thank you for organising yet another fabulous holiday for us Jo! From booking right up to getting home you are always on hand to help and answer any questions, having you at the other end of the phone gives us so much peace of mind. Nothing is ever too much trouble and your service is second to none. We will always book with you, thank you for being so fabulous x

Sent by Richard Griffin

Solihull 23/08/2024

‘With us … it's personal’ is the Travel Counsellors motto and it was. Joanne was brilliant and helped us to curate our perfect Italian family adventure. Joanne has lots of knowledge and experience which she shared with us to help us get what we wanted , often thinking about details we hadn’t considered . Nothing was too much trouble and we will definitely be contacting Jo again to help plan our next trip. A fantastic 5 star service, which we 100% recommend. Thank you Jo!

Sent by Michelle Gwyer

Redditch 20/08/2024

I would definitely recommend Jo to help organise your holiday. From start to finish Jo was so helpful and informative. Nothing was too much trouble. We will definitely be using Jo for our next trip. Wouldn't use anyone else ! Thankyou Jo from us all

Sent by Michelle Buckland

Worcester 12/08/2024

We have just returned from our 4th holiday booked with Joanne, however this was out 1st holiday abroad with our children. We had no idea on a location or the type of holiday we desired. Joanne was able to use her knowledge, experience and endless patience to guide us through the decision-making process. Every detail is always carefully considered and the highest of standards maintained. Special touches such as birthday messages whilst we were away to welcome home biscuits show the thought Joanne gives to her customers. We have had the family holiday of our dreams, and we can not thank Joanne enough.

Sent by Estelle Auld

Redditch 07/08/2024

Jo Booked our family holiday for 16 people , everything was perfect , hotel , food , location just what we asked for highly recommend Jo for your future holidays

Sent by Helen Ludlow

Redditch 01/08/2024

Jo was really helpful with suggesting hotels for our family holiday. I went with the first choice, after much deliberation! I was nervous as this was the first time I was going abroad solo with the kids so I was actually unsure as to what I was really looking for. Jo’s choice was spot on and ticked all the boxes, we had the most amazing time. Thankfully we didn’t need to contact Jo during our stay or on the way home but it was so reassuring to know that she was available 24/7 if necessary. Jo checked in on us once we’d arrived to make sure everything was good, which is such a lovely touch. Jo was always very quick to respond to any queries I had before our trip and her replies were always thorough and clear. After not being abroad for quite some time, Jo put my mind at ease a number of times with my airport queries. I would highly recommend Jo for any holiday planning, she’ll know what you’re looking for before you do, topped off with a personal and professional service. Looking forward to Jo’s 2025 recommendation!

Sent by Dan Mcgrath

Redditch 28/07/2024

We have booked many holidays through Jo , her expertise and knowledge is outstanding and never fails to provide an excellent service. After Jo shortlisted a few holidays and locations within our budget it was just up to us to decide knowing whichever we chose would be fantastic, after our choice Jo then deals with everything. We have just returned from the Grechotel Daphnila bay in Dassia Corfu , it was everything we’d hoped for and more, we would highly recommend this hotel if anyone was wishing to visit Corfu.

Sent by Peter Hill

Burton on Trent 15/07/2024

Jo has sourced and arranged so many great trips for us over the years - our honeymoon in Brazil through to family holidays once our daughter arrived. Our recent trip to Feurtaventura has been amazing, the organisation and support from Jo and the TC platform is fantastic. Jo will consider all aspects of your needs and circumstances for travel. I can't recommend her services enough. She is thoughtful, prompt and super reliable. We even had a welcome home box of biscuits to celebrate my wife's 40th :)

Sent by Jayne Campion

Redditch 08/07/2024

As per Jo's usual excellent service, again we have had a great experience with her. After we chose the location from a variety of different places, Jo organised everything else. We didn't have to lift a finger except to get ourselves to Birmingham airport! The hotel we chose was absolutely top class. Jo made herself available for if we had any issues, which we didn't. We would never use any other travel specialist except Jo! We have booked with her many times now and have never had any issues. It truly is a wonderful experience. If you want to book a holiday and not have to worry about anything, book with Jo. You will not be disappointed!

Sent by Vicki Williams

Redditch 04/07/2024

I like to book through Jo Kemp as I know all I need to do is decide where I’d like to go then leave the rest of the booking etc in Jo”s capable hands and I don’t need to do anything else except look forward to my holiday! I completely trust Jo and everything goes smoothly and she would be there if I needed her.

Sent by KAREN HANSON

Studley 01/07/2024

Me and my children have just had a wonderful 3 days in Barcelona to celebrate my daughter’s 40th birthday. Jo advised and booked it for us . She searched for best quality for our budget and requirements and kept us informed of any updates, additional options and changes. It was so reassuring to have Jo there to contact with any queries. I would highly recommend using Jo’s service. I will be a regular customer now. Thank you Jo ??????

Sent by Jasmine Maiden

Bromsgrove 20/06/2024

To have Joanne’s help, advice and first class attention to detail is invaluable. It makes the whole travel Experience so relaxing and trouble-free. After booking, sit back, relax, wait for your tickets and paperwork, pack and your on your way … it’s completely brilliant … can’t fault it!

Sent by Ellen Rossington

Birmingham 10/06/2024

I have booked multiple holidays through Jo and she is amazing. So helpful with recommendations, any questions I have and helping me make the best decision! She always finds the best holidays, I wouldn’t book with anyone else!!! Thank you Jo xxxx

Sent by Debra Grove

Broxburn, West Lothian 09/06/2024

I would thoroughly recommend the service provided by Joanne and will be booking through Joanne again . We have now used Jo for several different types of vacation’s in various parts of the world . I cannot fault her attention to detail for each holiday. Thank you Jo for making another great 3 week holiday touring USA stress free .

Sent by Alma Martin

Bromsgrove 05/06/2024

Jo is always our ‘go to’ travel agent when we need help with planning our holidays, particularly those that have involved long haul travel. Over the past 10 years or so Jo has arranged trips to Australia, New Zealand and the USA for us and all have gone through without a hitch. Jo has always been fastidious in listening to our requirements and has inevitably been willing to change her original ideas in keeping with our ongoing thoughts. She responds quickly to emails, whether it relates to thoughts regarding our initial planning or even slight concerns when we are actually travelling overseas. Jo is fastidious and a perfectionist always wanting to do the best job she can do to ensure her clients have a wonderful holiday experience. Consequently, and without any hesitation, we can wholeheartedly recommend Jo, and the Travel Counsellors company, to answer your every holiday planning need

Sent by Sue Stokes

Evesham 24/05/2024

Venice hotel was magnificent in many ways - rooms, staff, cleanliness and location. Definitely return. Punta Marina hotel was clean and helpful staff. Obvious that the summer season had not quite started. Once again , thanks Jo for all your advise and assistance with this holiday. Especially as it was a holiday with a difference for us.

Sent by Gillian Charman

London 21/05/2024

Thank you so much Jo for organising our River Cruise holiday. We really enjoyed it. Everything ran smoothly from the flight to pick up from the airport to our hotel then onto the River Cruise. Such a nice ship and friendly staff. Food was plentiful !!! All the arrangements where spot on. Look forward to booking with you soon. Gill and Tony

Sent by Estelle Auld

Redditch 16/05/2024

Thank you Jo for booking our holiday , everything was perfect from start to finish , hotel fabulous and highly recommend , food , staff , location , there wasn’t one thing we could fault , we can’t wait to return , Jo provided a first class service , and we are looking forward to our next holiday soon which Jo recommended and meets all our requirements we asked for thank you again x P.s We stayed in Rhodes in Mitsis Grand Hotel just perfect well worth a visit you won’t be disappointed

Sent by Briony Smith

Studley 16/05/2024

Jo has organised several holidays for us and I would recommend her to anyone. She takes care of everything and is always available to talk to if you have any concerns or queries. She pays attention to the detail and goes above and beyond what she needs to do. I feel safe in her reliable hands.

Sent by Gill Farrand

Swindon 20/04/2024

Joanne is super helpful and efficient. Nothing is too much trouble and I trust her implicitly to arrange a lovely holiday for me.

Sent by Judy Mayo

Droitwich 06/04/2024

I would like to say a massive thank you to Joanna for the service , knowledge and support she gave to us to book our adventure ( holiday!) From the first call to the end of our holiday she has been available for advice and share her knowledge! The holiday was so well planned and organised we did not have to worry about anything . But even when I did have a question she answered straight away Will now be looking to book next holiday Very soon

Sent by Joshua Stringer

Bromsgrove 13/03/2024

We booked a holiday to Barbados Feb 2024, through Joanne a few months before. Everything was perfect, the communication was excellent. She suggested different hotels for us, after giving her an idea of the sort of holiday we wanted. She narrowed it down to a handful of hotels to choose from which made our life a lot easier. Joanne did the same with the flights as well. She kept in touch all the way through and even let us know our flight times had (slightly) changed, well I advance of our actual flights. We stayed at Sandals in Barbados and had a welcome message from Joanne in the room and it he been decorated with rose petals for our anniversary! The whole booking experience was simple with no hiccups and the holiday exceeded our expectations. I can’t recommend Joanne highly enough.

Sent by Yvonne Hollier

Barnt Green, Bham 07/03/2024

Thanks Jo, for finding and booking our holiday to Benidorm. Took all the stress out of looking. Your personal service, and dedication to detail appreciated.

Sent by Joanne Tarver

Worcester 23/02/2024

We have had two big trips organised by Joanne to New York and Ennontekio in Finland. Both very different trips to celebrate our 60th birthdays. I can highly recommend Joanne to organise your dream holidays. Her communication throughout is excellent. She takes care of all the organisation, so you can relax and just turn up at the airport. I would have no hesitation in recommending Joanne to friends and family.

Sent by Elizabeth Harcus

Orkney 21/02/2024

Just back home from a fantastic cruising the South China Seas . All arranged by Jo our lovely travel counsellor. She arranges all the travel arrangements and is always at the end of the phone if their is any problems and sorts them out so we have nothing to worry about Thankyou Jo x

Sent by Ian Humphray

Redditch 18/02/2024

Huge thank you to Jo for helping find a fabulous holiday for us. Nothing was too much trouble and Jo was always happy to help with my various daft questions. All paperwork and correspondence was spot on we couldnt have asked for better. Why have I never used a Travel Counsellor before?? Will definitely contact Jo next time I want a holiday, we had a fabulous time in Dubai :)

Sent by Matthew Bayley

Redditch 25/01/2024

We used Joanne Kemp and Travel Counsellors for the first time this year to travel to Singapore and Thailand. Joanne provided us with a bespoke holiday that suited exactly what we were looking for and made the entire process simple and straightforward. We have already recommended her to friends and family and will certainly be using her services again for our next trip.

Sent by Karen Hyde

Redditch 11/01/2024

Just returned from a 4 night stay in Lapland, with excursion’s booked with Jo. The attention to detail from booking to our return home was second to none. Well organised, great food and trips, this is definitely a bucket list trip. I always know that booking with Jo, I travel with confidence that our holiday will run smoothly and be everything we hoped for .

Sent by Sarah Stilgoe

Redditch 01/12/2023

Jo created a perfect holiday for us, nothing was too much trouble and she was always on hand if we needed her. Having Jo make the arrangements took all the admin stress away and the whole experience was exceptional. I will continue to recommend Jo to all my friends and family as I cannot fault the customer service that we were given. Thank you Jo.

Sent by Alison Harman

Redditch 01/12/2023

Thank you to Jo for once again organising such a wonderful holiday. We had originally booked a different hotel but as soon as Jo was aware that there was building work very close by she contacted us with our options and found us another hotel. Jo took care of everything even booking us in online for our outward and homeward journeys. It really was just a case of pack your cases and turn up at the airport. I wouldn't hesitate to recommend Jo to anyone who wants to have a wonderful holiday booked without the hassle of looking through loads of holiday books and with the peace of mind that she will sort any issue however small.

Sent by Pam Clark

Redditch 21/11/2023

The service that Jo provided to us was amazing. She planned and organised an amazing trip for us to celebrate my 50th birthday. She listened to our needs and planned the perfect trip. Her communication and customer service was second to none. She was responsive to any questions and changes we required from day one and throughout our trip we knew she was just a call or email away. We did find the need to contact her while we were away and she was very quick to respond. We cannot thank her enough for her excellent work, and would not hesitate to recommend her. I have been telling everyone I know to use her services, she is great! Jo mentioned to all of the accommodations it was a birthday celebration trip and most of them organised something special for me to celebrate - Champagne, upgrades, gifts and birthday cards. Every place we visited had a lovely note from Jo personalised to us, so we always knew she was there to support us with whatever we needed. We received a lovely surprise from her and email to welcome up home too - what a nice touch. Our daughter is planning her honeymoon with Jo, and is receiving the same 5 star service from her. We will definitely be planning more trips with Jo - I would not use anyone else!! Just excellent, don’t hesitate to use Jo to organise your next trip, she listens to what you need/want and delivers!

Sent by Sharon Simpson

Redditch 17/11/2023

We have just returned from a wonderful river cruise on the Mississippi from Memphis to New Orleans. Joanne provided a professional, personal service from start to finish and was always available to answer any queries or last minute questions. We found her to be thorough, consistent always friendly and approachable and would not hesitate to use her personal service or recommend her for future trips.

Sent by Jules Tye

Redditch, Worcs 03/11/2023

Jo, we cannot thank you enough for organising our recent travel to Dubai and around Australia for a break, holiday and also so we could attend a family wedding in Australia. Your recommendations, travel organisation of flights, hotels and also transfers from airport to hotels was so smooth, with no problems and thank you so much for everything you organised for us. As always, your professional and attentive service made another trip overseas a breeze and hassle free and memorable time. Thank you again Jo. Looking forward to next trip we have booked with you. We wish you continued success in arranging our and other clients travel and holiday requests. Jules & Hazel Tye

Sent by Francine HATHAWAY

REDDITCH 11/10/2023

I can't praise Jo enough for her help and support plann8ng our holiday to Canada. She went over and above to make our holiday the best we've ever had. Special touches for our wedding anniversary and when we got back another lovely gesture to welcome us home. We will definitely be booking our next adventure with her!

Sent by Jane Soulsby

Redditch 11/10/2023

Thank you so much Jo for arranging our recent trip to Canada. Nothing was too much trouble from organising our flights to Toronto and onwards to Calgary and then home to Heathrow. The hotel in Toronto (Sheraton) was amazing. In the perfect location for exploring Toronto on foot. We had the most fantastic holiday with peace of mind that everything was taken care of for us so we didn’t have any stress. Looking forward for our next holiday which we will be booking through Jo. ??

Sent by Claire Young

Studley 10/10/2023

Booked a personalised tour of Canada through Jo, including Vancouver, Jasper & Banff. Booked experiences ie Rocky Mountaineer. Fabulous service. Everyrhing went like clockwork. Jo is so approachable. Any question is answered. The personal touch is unbeatable. Will definitely use again

Sent by Angela Hale

Solihull 09/10/2023

Jo organised a holiday fir my self a day a friend to Las Vegas and Santa Monica. I told her we wanted a strip view in Vegas and an ocean view in Santa. From what she found we picked the Aria in Vegas and the Shore in Santa Monica. Jo's helpfulness and understanding were both brilliant. She was always there when I had questions that needed answering. All documents were sent to me in plenty of time and Jo even checked us in fir all our flights. This is the first time I've used Jo to arrange a holiday. I will certainly use her great services again. Thanks Jo

Sent by Paula & Darren Harvey Spike

Redditch 05/10/2023

Thank you so much Jo for arranging our recent trip to Lanzarote….. we had a fabulous time, made easier knowing you had it all sorted from start to finish … nothing too much trouble … thanks for everything you did in getting us to our perfect holiday and for the little touches (anniversary letter etc) along the way… Here’s to the next trip … all the best P&D xxx

Sent by Debbie Mertens

Alcester 04/10/2023

Just returned from the best holiday expertly put together by Jo. Super easy to book and the recommended hotel was absolutely perfect. Jo obviously has great knowledge about where to stay. Can’t wait to book the nest one

Sent by Abbi George

Bromsgrove 17/09/2023

A massive thank you to Jo for her help organising our family honeymoon to Crete august 2023. Some of our family have used Jo for years and can’t recommend her enough. We can’t believe we took it this long to do the same. Jo is so helpful, quick at responding, lovely and found us a holiday with the list of requirements we gave her :) We’ve just booked our 2024 holiday with her too :) Thank you again Abz, Mike, Ollie & Connor xx

Sent by Katie Miles

Redditch 15/09/2023

The service & knowledge we received from Jo was excellent. Firstly she asked us what we wanted from our holiday, and sent us a number of options for us to look at. That in itself was invaluable, as we go round & round in circles looking ourselves. Once we'd chosen, Jo booked everything for us & we could pay a bit off at a time on the app. Fast forward to nearer the holiday Jo sent everything we needed out in the post to us, boarding passes etc, and checked us in for our flights there & back. Everything was so easy & she made it clear she was on hand at any stage if we needed anything. Thoroughly great customer service throughout, and a perfect stress free holiday experience. Thank you Jo!

Sent by Deborah Gabbitas

Nottingham 03/09/2023

Thank you, Jo, for guiding us through and booking our Florida holiday. You made everything very easy and we were always available to talk through our concerns and endless questions!! Flights, villa and car hire all went really smoothly. When news of a hurricane possibility broke, we were reassured by your messages that you would be at end of a message If we needed any help or support - that was very helpful but thankfully we weren't affected. Overall, We had a fab time ??

Sent by Sophie Hayes

Nottingham 01/09/2023

Just got back from another fantastic holiday booked by Jo, I’ve actually lost count how many holidays she has organised for us. Jo always gives fantastic service and nothing is too much trouble. I can’t recommend Jo highly enough, she is just fabulous!

Sent by Nik Thompson

Kidderminster 30/08/2023

Been using the exceptional services of Jo for over 13 years now and each time the end to end service gets better and better. From taking the time to secure the right holiday, through to the support and welcome back message on return. Jo provides the best service and always delivers when it comes to tailoring the holiday for you.

Sent by Joanne Bagladi

Studley, Warwickshire 14/08/2023

I needed a holiday suitable for my disabled mum to celebrate her 75th birthday. Jo arranged everything - airport assistance, private transfers, accessible hotel, balcony (a special request). Everything went like clockwork! Flights were great, everyone extremely helpful, hotel perfect for mum. Mum had a bad experience a few years ago when the hotel room was completely unsuitable - couldn't get wheelchair in room, step down to bathroom and up into shower, rep and hotel staff wouldn't help so she had to book and pay for another hotel which wasn't perfect but better than original one! Mum thought she'd never go on holiday again so to be able to take her to her favourite place (Lake Garda) to celebrate her birthday was very special. Jo - you are amazing! Thank you

Sent by Diana Brennan

Redditch 28/07/2023

We have just returned from an amazing honeymoon in Bali. We have booked several holidays with Jo now and she excels herself every time. She listens really carefully to needs and wants and ensures that we end up with the perfect holiday. We started with a very vague idea - something hot, interesting and luxurious. Jo offered different options for us to consider and build a picture if what we like, based on previous bookings and our responses to her suggestions. She is a very patient lady! Throughout our trip there were personal touches arranged by Jo which made us feel special but also reassured us that she was available to deal with any queries should they arise - they didn’t. We would have no hesitation in recommending Jo for any trip, big or small, but particularly for something really special in a far flung destination

Sent by Paul Strutt

Bickington, Barnstaple 04/07/2023

Jo has arranged several holidays for us over the past few years and has always gone over and above to ensure the holidays are exactly what we want. It is never too much trouble to answer any queries we have. We have also been on an escorted holiday with Jo leading and again it was absolutely fabulous and extremely well organised. We plan to do another escorted tour with her next year, which we are very much looking forward to. We will continue to use Jo's service as it takes so much of the stress out of finding the right holiday for us.

Sent by Jon Cummings

Redditch 03/07/2023

Jo has arranged our holidays over the last few years and we would not entrust our arrangements to anyone else. Jo understands our needs as a family and is professional and courteous at all times.

Sent by Sarah Ricketts

Redditch 03/07/2023

After getting married in March this year, Jo helped us to find our perfect honeymoon. We went to her with a few ideas of what we did and didn’t want but we’re also quite indecisive so her recommendations definitely helped make our decision! We had the most perfect time away and booking through Jo just made it so much more enjoyable as we didn’t have to worry about anything at all! Thankyou again Jo ??

Sent by Michelle Pritchard

Redditch 28/06/2023

Joanne, has been very prompt and supportive throught our first adventure into cruising. Joanne has offered advice and guidance on cabins and the booking process, keeping in regular contact. helping to ensure all went smoothly

Sent by Pete Savage

Redditch 15/06/2023

My wife and I booked a holiday in Kos to celebrate our ruby wedding anniversary, it was perfect we had a card and champagne in our room and flowers arranged by Jo, she takes it personally and can't ask for any more! We feel confident in any holiday we book with her and she sorts out tickets and private transfers, brilliant will always use her

Sent by Jane Soulsby

Redditch 08/06/2023

Thank you Jo for arranging our recent trip to New Orleans, Memphis - Graceland and Nashville. The whole trip was well organised from beginning to end. Jo made the booking process easy and excursions were all added on before we went. Nothing was too much trouble and Jo was on the end of the phone if we needed to speak with her. We were met at Atlanta airport by Julie our Newmarket rep and our tour guide for the week. The coach was brand new and very comfortable for our road trip. (With much needed air conditioning! ) Julie was an excellent tour guide with a vast amount of Knowledge on every aspect of the holiday. She was very efficient and friendly and answered any questions we had. Overall we had a brilliant holiday and we would have no hesitation in booking with Jo in the future or using Newmarket holidays. Our holiday was extra special as it was booked as a surprise for my husbands 60th birthday as he’s a big Elvis fan. He was overwhelmed by it all and loved every minute of it especially Graceland! On returning home he had a lovely little gift from Jo which was so thoughtful and kind. Thank you once again Jo.x??

Sent by Lisa Wilkins

Malmesbury 06/06/2023

We have used Jo before to book family holidays and she has been amazing. This time we wanted something a little bit more unique to celebrate mine and my husbands 40th birthdays. We knew we wanted a holiday that would feel like an adventure and an experience but we had no idea what. Jo was so patient with us as we considered multiple options. We were probably the worst kind of client but she never ever made us feel like that. She even took the time to call us quite late in the evening when we had both finished work to talk through our holiday ‘must haves’ and to explore ideas. We settled on Thailand and a visit to jungle! Jo had every fine detail planned out so the trip ran as smoothly as was humanly possible. She also took the time to ensure my birthday, which was during the trip, was acknowledged at every destination we visited- we ate a lot of cake and drank some lovely champagne! Jo made sure that she kept in contact with us in the build up to the trip and during the break. It filled us with confidence to know that she was there to answer any questions along the way. We were also welcomed home with a very special gift from Jo, which was lovely. We couldn’t have asked for better service and we will use Jo again when booking future holidays. I would highly recommend using Jo if you want to be able to book a holiday with complete confidence and knowing that should anything go wrong, you will have someone there to help you navigate through it. Jo has been an absolute star!

Sent by Katie Ashforth

Redditch 05/06/2023

I highly recommend Jo for all your travel needs! She helped us book our honeymoon, and everything was fantastic, right from the hotel she recommended and the service provided throughout the process, it really took the stress out of it too! Will definitely be using Jo for all our future travel plans

Sent by Sharon Watton

Alcester 02/06/2023

Thank you so much Jo for arranging another special holiday for us. As always nothing was too much trouble and everything was taken care of. The self catering accommodation was so beautiful and spacious. We will definitely be using Jo again. Ou

Sent by Julia Greensall

Balsall Common 09/05/2023

Just returned from a week's holiday in Malta with a girlfriend. It was so comforting to know the holiday had been organised by Jo; everything worked out well - from the airline booking, check in taken care of, transfer service to and from the airport to the hotel etc. Jo is always 'on hand' to respond to any last minute enquiries; She is a star! Would not hesitate to book with Jo again.

Sent by Karen Bishop

Redditch 07/05/2023

We have had a fantastic time in Barbados so a big Thankyou to Joanne for arranging it all for us, it's great to have Joanne do all the searching and booking for our holiday, so we could just relax and enjoy it, she is even on hand should you need help/advice whilst on your holiday, it really is a nice feeling knowing you're in safe hands even whilst you're away. Would definitely recommend Joanne to sort your holiday plans for you ??

Sent by Rachel Beddard

Redditch 26/04/2023

A big thank you to Jo for organising a special family holiday that celebrated a 50th birthday and a forthcoming wedding anniversary. For the planning stage Jo came up with various options and talked us through our queries and adjusted things without any issues. It took a while as I know I always have lots of questions and want to make sure I have also done my research so thank you for your patience. Beforehand she made sure we had everything we needed and our welcome pack and travel documents all arrived in advance answering all of our pre holiday check in questions. We went to 2 destinations, first Dubai for a busy city break and the hotel was everything we needed and exceed our expectations. The hotel staff looked after all of our needs and helped us book some of our trips and days out whilst there. There was a thoughtful surprise birthday cake delivered as Jo had let them know the purpose of our holiday. Jo checked in with us on arrival and before the next leg of our journey when we went on to Mauritius. Our next flop and drop holiday in Mauritius was stunning. From the welcome on arrival, the staff looking after all of our needs through to the beautiful location. We were even lucky enough to get a room upgrade. Once again Jo checked in to make sure everything was ok and a welcome note on arrival was a lovely personal touch. Holidays can be good but they can also be amazing. For us, Jo took the worry out of our trip, we knew we were in safe hands and she would be there when needed. Her knowledge beforehand made sure we picked the right holiday for us and she certainly did that. Jo, thank you! You took our holiday from being good to being AMAZING. We have some special memories. So if you want your next holiday to be amazing then you are in safe hands with expert, friendly advice from Jo.

Sent by Mike Moore

Shrawley 18/04/2023

Jo from Travel Councillors booked a a wonderful trip to the US. It was a multi city holiday to Nashville, Memphis and New Orleans. The hotels where lovely and all our plans went smoothly from start to finish. We would like to thank Jo and the team for organising such an amazing trip and we look forward to next adventure with Travel cancellers.

Sent by Antonia Fray

Redditch 15/04/2023

So I retired as a front line nurse in 2021 and had planned a big holiday for me and my family but postponed it due to COVID. Wanted something special but struggled to know what and where. So I found Joanne after asking around on a local FB page. She was amazing - sent loads of ideas - places, options, dates - my daughter is coeliac so she contacted hotels to ask if they could cater for her. Any problems or issues we faced once the trip was here she was on hand to help and sort for us. She checked us in on our outward and inward journeys so I could just relax and enjoy the holiday. Honestly couldn’t recommend her highly enough. Me and my friend are going on a cruise in a couple of years (special age) will definitely be booking through Joanne - in fact this is the only way I would book my holidays going forward. Nothing was too much trouble at all and I changed my mind a few times and she didn’t even blink an eye.

Sent by Patricia Hughes

Warwickshire 30/03/2023

We booked our special holiday through Joanne, and all I can say is, 'we were in safe hands'. From deciding on our destinations, booking, payment, last minute queries and right until the time we arrived home , she was always there for us. We will certainly be using her again and would highly recommend Joanne and Travel Counsellors.

Sent by David Chick

Solihull 25/03/2023

We have used Jo’s expertise for the last 7 or 8 years. During that time she has been consistently accessible, responsive and helpful. Jo has come up with ideas for resorts and locations which we would not have known about or thought about. Whether a short trip or longer travels she adopts the same enthusiasm and passion for what she does. We will always go to Jo first and would highly recommend her.

Sent by Steve Taylor

Redditch 03/02/2023

We were looking to book a trip to Iceland and wanted to go through someone who had some experience of the place. We were really fortunate to find Jo. She has great ideas and advice and practically sorted our whole trip within days. We were given plenty of options, so it could be tailored exactly to our requirements. Advice on trips was invaluable. We would not have seen the Northern lights if not for Jo’s recommendation. So bucket list tick. I’d also had a tour suggested by a friend and Jo sourced and booked that too. The whole holiday went like clockwork and we can’t thank Jo enough for that. I was also thinking of hiring a car as it looks straightforward enough to get around. Glad we took Jo’s advice and went with tour operators. The tours are awesome and so well organised and we had a couple of days of snow which would have made driving practically impossible…….unless you were an experienced ice road driver. In summary, Jo and travel councillors get a massive thumbs up from us and 100% go to Iceland, one of the most amazing places we’ve ever been and so friendly too.

Sent by Sam Birkin

Redditch 01/02/2023

Jo has been such a great help in our holiday bookings. During covid a trip didn’t go ahead, and Jo was incredibly helpful and supportive and even helped us book a mini break in the UK. As soon as I saw the group booking for Iceland available, I didn’t hesitate. The trips included looked fantastic and at such a great price too! The break to Iceland was so well planned from start to finish; the fast check in at the airports, the transport to the hotel and the trips. One of the events needed to be tailored whilst there due to the weather, which was all taken care of and as a group, we had such a good time, regardless of the rain! Even in our free time, Jo was able to advise on places to go and see, or recommend what other customers had experienced in the past too. A service you wouldn't get elsewhere. I will add, this isn’t exclusive to a group booking. Before our trip to New York was cancelled, Jo had sent over so much information on what to see and do, and what to book in advance, even though not through Travel Counsellors! Terrific service and would recommend and use time and time again. Thank you Jo!

Sent by Angela Beddow

Inkberrow, Worcestershire 30/01/2023

Jo has been organising and helping us to arrange numerous holidays over many years. We always go on our holiday knowing Jo is at the end of a phone should we encounter any problems. Also, it is very reassuring to go on a trip feeling secure in the knowledge that everything is planned, booked and with a detailed itinerary. It really does take the worry out of travelling. Recently we went on a trip to Iceland with a large group organised by Jo and she accompanied us. It was a fabulous experience having your very own personal travel councillor alongside making sure all went to plan but having the freedom to do our own thing if we wished too. We would recommend Jo unreservedly as a travel councillor, being honest, thorough, experienced and taking all the worry away when trying to plan a holiday anywhere in the world.

Sent by Sarah Hughes

Inkberrow 29/01/2023

Hi Jo, just wanted to say a big thank you for our recent 3 day trip to Reykjavik, Iceland. We enjoyed the 3 trips organised for each day, Northern Lights Cruise, The Blue Lagoon and the Golden Circle Tour in the fab snow jeeps. The benefit of having you on the trip was that when the snowmobiling had to be cancelled, due to adverse weather conditions, you were quickly able to arrange quad biking as an alternative. The location of the Skuggi Hotel was very good, making it easy to walk into the main area of Reykjavik to explore. The other people in the group were all lovely and many laughs were had on the trips! Just made the trip even better. Thanks again for a lovely trip, my only wish was that we would have loved another day there!

Sent by Jennie Coulthurst

Fareham, Hampshire 06/01/2023

Jo is amazing! All my queries have been dealt with in a timely fashion, & all through the recent travel hassles I had to endure she was 'in the background' keen, with the help of others, to ensure as positive an outcome as possible- despite the late evening times. Jo keeps me up to date with my travel arrangements & offers help in all areas, or points me in the right direction if needs be. Thanks Jo. Jennie

Sent by Michelle Yeomans

Redditch 19/11/2022

Highly recommend Jo We had an amazing time on our recent twin centre Hoilday to Dubai and on to the Maldives . Just perfect in every way. Thank you Jo for arranging the perfect trip for our 30th anniversary.

Sent by Andrew McDade

Dorset 16/11/2022

From start to finish Jo was there for our every need. She helped us make quick decisions at short notice and was always available to answer our questions. Can’t fault her service, customer care and attention to detail in any way. We will definitely be back to book more holidays through Jo.

Sent by Lucy Gibbs

Redditch 10/11/2022

We just had an amazing few days in Iceland, I can’t thank Jo enough for organising our entire trips including excursions! Everything was so easy and she was on hand 24/7 and always checking in with us! I could not recommend Jo enough and will not hesitate to book with her again! :)

Sent by Jenny Bishop

Droitwich 31/10/2022

We’ve just returned from an amazing trip to Capetown. We were cautious and wanted to make sure we stayed in the safer areas of the city and Jo talked us through several options. She also suggested indirect flights (that saved us a considerable amount of money) that we would never have considered if booking independently. Our chosen hotel was great, Jo kept in touch with us right up to departure and was even on call on a Thursday evening to assist with an online check in issue. Will definitely use her services again, thanks Jo!

Sent by Carol Ebanks

Redditch Worcestershire 31/10/2022

Had the most amazing time away with my family. There were 10 of us and a tiny baby so the resort had to fulfil many requirements. We left everything in the hands of Jo and she came up trumps, it was perfect in every way. I believe she went above and beyond to make the process as stress free as she could and succeeded. I could not fault anything. We all had an amazing time and I would not hesitate to use her again, I will definitely be recommending her to family and friends xxx

Sent by Emma Simpson

Worcester 19/10/2022

Another heartfelt thank you to Jo for organising our Norwegian cruise. You are always in safe hands when booking with Jo. Jo covers every little detail and makes everything easy so you can really relax and enjoy every minute of your holiday. We wouldn’t book with anyone else :)

Sent by Helen Draper

Studley 17/10/2022

What an amazing holiday we have just come back from! Jo listened exactly to what we needed as a family, she provided a really great choice of hotels and organised everything for us. It's been a while since we've travelled, due to Covid, and she advised on restrictions for our choice of resort. Having completed check in for us, she sent us all the documentation we needed so all we had to do was turn up at the airport! The hotel she suggested was absolutely amazing- the staff there were fantastic, the food divine and accommodation first class. We highly recommend Jo for a complete stress-free holiday and can't wait to travel to Vienna on our next holiday that she's organised!

Sent by Mike and Steff Brown

Solihull 03/10/2022

We have used Jo for many years now and find her personal approach takes away a lot of the stress and legwork out of booking a holiday, she is very patient and keen to make that you are completely happy with the holiday. We would recommend her services wholeheartedly .

Sent by Karen Bishop

Redditch 18/09/2022

Would like to thank Joanne Kemp travel counselor so much for arranging and booking our wonderful holiday to Majorca, we had such a lovely time, everything went smoothly we didn't have to worry about anything as she did it all for us, resulting in a lovely holiday for us in a beautiful location, couldn't have asked for anything better, look forward to the next time, would definitely recommend Jo Kemp travel counselor to all family and friends who will do all the hard work for you, researching your chosen destination giving you the best choice of hotel/resorts, and then booking it for you, sending all the nessasary documation to you by email and post making sure you have all you need for travelfrom airport to destination and your return home so then all you have to do is enjoy your holiday taking all the stress away so you can then just relax. Thankyou so much once again ???????

Sent by Alison Cummings

Redditch 17/09/2022

We've used Jo to organise our holiday's over the last few years, and her attention to detail and service is exceptional.

Sent by Julie Wilkes

Frome 17/09/2022

We have used Jo several times to book our holidays. We have always found her very helpful and efficient. It is reassuring to know that she is available at the end of the telephone in case we should need her. As yet we have not experienced any problems, but we feel happier with that backup.

Sent by Jayne Campion

Redditch 15/09/2022

We booked our trip to Olu Deniz in Turkey through Jo. The attention that she gives you before you have booked, throughout the booking process & your holiday and upon your return home is exemplary. I know that if there is a problem on my holiday I can email or call Jo and she will sort it out although, I must say in all of the time we have booked with Jo, there has never been a problem. She seems to anticipate any issues and makes sure that your holiday is enjoyable and an all-round positive experience. I cannot recommend Jo enough. I always used to book all of my own travel and accommodation but for my peace of mind Jo will be used a lot in the future! Thanks again Jo. You are a star.

Sent by Samantha King

Weybridge 08/09/2022

Just returned from a wonderful holiday in Malta Thanks to Jo , We travel with confidence knowing Jo is in control of all the details . Our holiday was relaxing and exciting and no stress which is priceless ... All i need to do now is decide where next. Thanks Jo.

Sent by Deborah Phillips

Studley 03/09/2022

We asked Jo to help us plan our Disney Orlando holiday, we were so greatful for the help and support. Jo made such a big undertaking easy, nothing was too much trouble with selecting the perfect house, advice on cars, flights took alot of the stress away, even having a port of call with issues while away and some one to bounce any pre holiday concerns off was brilliant. We had the best time and would no hesitate to ask for her expert assistance again. Thanks Jo ??

Sent by Claire Hale

Blakedown 03/09/2022

We’ve just come back from a fantastic couple of weeks in Kefalonia organised by Jo. All went like clockwork and Jo gave us some great advice when we were looking to book a holiday about where and what would meet what we were looking for. Jo sorted all the paperwork, checked is in etc. could t have been easier. Highly recommend giving Jo a shout if you are looking for help sorting your next holiday ??

Sent by Luke Clarke

Worcester 25/08/2022

I was a little worried about not using the big Companies. However, Joanne has taken all my worries away. We’ve now had 2 holidays with her and every little detail was completed. From initial enquiry through to advice. She spent numerous hours looking at destinations hotels and deals, booking flights, excursions checking us in and keeping us updated throughout. Don’t go big again and go independent. Can’t wait for the next holiday to be booked.

Sent by Jan Searle

Bromsgrove 21/08/2022

Using Joanne Kemp to help us find holiday accommodation was the best thing we have done! We were quite a large group with specific needs. Joanne could not have been more informative or helpful. Every query we had was answered promptly and clearly. We certainly felt that she had our best interests at heart and will no be booking another holiday without consulting Joanne first! Thank you once again!

Sent by Adrian Thomas

Redditch 15/08/2022

After first booking the trip in 2019, to go in 2020, like most people we had to rearrange due to Covid. Jo was amazing in rearranging the holiday not once but twice, and sorting out the money issues involved in swapping dates and Villas. We finally went summer 2022 and it was amazing. Would definitely recommend Jo to sort your holiday out as it just makes it so much easier having a professional at the end of a phone or an email.

Sent by Andy Cassidy

Lincoln 14/08/2022

Hi Jo, Thank you so much for all of your help and assistance in organising our first foreign holiday since Lockdown. We had a brilliant time in Italy and can’t wait to return. All of the prep (helping to find hotels, flights, checking passports, printing off documents, pre booking seats on flights etc) really helped put our minds at ease and relieved lots of pressure. It meant we could just sit back and relax and enjoy our holiday. Absolutely perfect! We also had lots of peace of mind knowing that we could get in touch if we had any issues or problems. The holiday itself was fantastic - the hotel you helped source was the best we have stayed in so far - staff could not do enough for us - it matched what we like 100% which shows you really listened to us - for that we are really grateful.

Sent by Charlotte Stanton

Redditch 13/08/2022

Hi Jo, We just wanted to say thank you very much for organising such a fantastic holiday for us. Once again, your recommendations were spot on and the accommodation and destination were just what we wanted. We both had a wonderful time and your care and attention to detail (checking us in on line, printing the documents and sending them to us, messaging us just before we went to check if we needed anything else or had any last minute questions) meant that all we had to concentrate on was having a good time! We are already thinking about our next holiday booking, which of course will once again be booked through you! Thank you again for all of your help and support, Charlotte and Adam

Sent by Debbie Roberts

Droitwich 11/08/2022

Dear Jo, We have just returned from a perfect trip from Malta. Thank you so much for picking a wonderful hotel The San Antonio), checking us in at the airport, and finding us such a lovely destination. We cant recommend you enough and always travel with confidence knowing we are in such good hands. Debbie & Steve

Sent by Rebecca Campion

Redditch 19/07/2022

We have booked a couple of holidays with Jo now including our honeymoon. We have just returned from our first holiday since the pandemic and our first with a baby. Because of these 2 things, we did feel abit nervous about travelling so got straight in touch with Jo to start planning our holiday. We went to Jo as this just gave us the piece of mind that everything will be booked correctly, our money would be protected and we had somebody on hand when needed right up until returning home from the holiday with any queries and covid questions. I would highly recommend Jo, she cannot do enough for you and makes sure that she takes everything into account that is important to you personally, Jo also speaks to suppliers for you, for instance we wanted to ensure that a travel cot would be set up ready for when we arrived so Jo liased with the hotel directly to ensure this was done. Jo is in contact with you when needed and messaged to ensure all was OK when we arrived and returned home. The reassurance that comes with booking with Jo is just priceless and takes any worry you have out of booking a holiday.

Sent by David Oliver

Scunthorpe 28/06/2022

After many years dealing with Sharon who retired we were introduced to Joanne to take over from Sharon.This was a massive task as Sharon had looked after us successfully for years.After just returning from our first adventure under Joanne I can only say everything went to plan and perfect.She looked after us and made sure everything was as requested even dealing with a late plane change which meant a change of seat types.Hopefully we can carry on as before and have many more successful trips with Joanne looking after us.

Sent by Tara Day

Redditch 28/06/2022

Once again Jo you did not let us down - fabulous suite in a boutique hotel in Paris - easy to access the main tourist areas but just a little bit out of the main city which was perfect - thank you for organising our weekend trip to Paris and for your well wishes when we arrived there - The Day Family

Sent by Judith Stephenson

Birmingham 26/06/2022

Joanne has helped me to plan and book many holidays over the years and I have found her knowledge and expertise indispensable. She has a very pleasant and caring nature and nothing is too much trouble. I have had the pleasure of meeting her on several occasions and found her to be very good company. She has sorted out a number of tricky issues for me in the past without any hesitation or fuss. I would have no hesitation in recommending her services to both family and friends and am looking forward to continuing to use her knowledge and advice to book further memorable adventures in the future.

Sent by Lorraine Roberts

Redditch 19/06/2022

So glad I asked Jo to organise my holiday which enabled me to attend a family wedding in Turkey. It was an excellent service, I was fully informed and nothing was too much trouble. Jo took the hassle out of booking a holiday and I just looked forward to the trip. I would definitely book another trip as Jo's expertise was very reassuring. I have recommended the service to my family and friends. Looking forward to booking my next adventure!

Sent by Emma Morris

Redditch 16/06/2022

My husband and I contacted Jo as we wanted a short city break away in the sun, but needed some help finding the right location. She found us a few options within our budget. We opted to go to Sorrento in the end. Everything was organised for us, boarding passes issued in good time before departure. It really took the stress out of everything. We had an amazing stay in Sorrento in a wonderful hotel. We couldn’t have been happier and won’t hesitate to use Jo again for our future holidays.

Sent by Lesley Dyke

Redditch 13/06/2022

Just got back from another fabulous holiday booked by Jo. From the first enquiry right through to arriving home Jo is always on hand, any day, anytime. She always goes the extra mile to answer any queries, however many there are!! We wouldn't book with anyone else.

Sent by Sonia Thompson

Cookhill 07/06/2022

With all the stress of planning a wedding, it was nice knowing that we did not have to worry about planning a honeymoon and that we were in good hands when we booked with Jo. Right from the start she accommodated our budget, our needs, our likes and dislikes and came up with many options. Even better that she had first hand knowledge of the destination that we finally chose and it was a destination that we would never have found ourselves. It was completely stress free, we didn’t need to do very much at all. The little touches like the card in our room from her on arrival, the checks during our stay to ensure all was well and on our return the personalised cookies received. Everything made us feel very looked after; VIP-esque! We definitely will be using Jo again and fully recommend you do the same. Nige and Sonia Thompson

Sent by Sheila Clarke

Wirral 29/05/2022

A very big thank you to Joanne for organising our recent trip to Budapest . We were a group of ladies of a certain age and Jo 'planned a bespoke itinerary for us . Nothing was too much trouble and with her superb organisational skills and attention to detail everything went according to plan and way beyond. I would highly recommend Jo and we are already thinking of our next adventure and Jo will be the person we will go to .

Sent by Annie Dunn

Warwick 26/05/2022

The wonderful Jo has organised all my holidays the last few years. Her service can’t be faulted, from the initial enquiry to the return home. It’s so much more personal than booking on the internet - and also no more expensive. For me it’s about the attention to detail and knowing that someone’s there should anything go wrong - and in todays world that’s worth a lot! Your holidays are supposed to be stress free - booking with Jo will make sure it is.

Sent by Tracie Garland

Tamworth 11/05/2022

Just back from another fabulous holiday, organised by Jo. We visited Sol Lanzarote and cannot fault the hotel. We had a lovely sea view and the hotel was clean and the food lovely. Jo went above and beyond as usual as it took 4 attempts / bookings to finally have this holiday. We had two cancelled with Lock down, one with us having Covid, and one where we had to change the date. The holiday was certainly worth the wait. Thanks again Jo.

Sent by Sophie Hayes-Watson

Nottingham 24/04/2022

I can not recommend Jo highly enough, she is always so helpful and patient from initial enquiry right up to getting back off the holiday. Nothing is ever too much trouble for Jo and I will never stop booking my holidays through Jo.

Sent by Charlie Teasdale

Swindon 19/04/2022

Thank you so much for organising our holiday! This is the first time we have booked via Joanne after our previous travel Counsellor retired and we were not disappointed. We needed extra assistance for a family member and this was very well organised.. look forward to planning our next trip with you.

Sent by Joanne Kerins

Redditch 03/03/2022

Have recently returned from a 12 night stay in Mauritius ???? In desperate need of a break & still unsure of where to go & what restrictions were in place we placed ourselves in the hands of Jo, saw her pop up a few times on Facebook & thought I’d give her a whirl. Had a helpful chat about where we might like to go & left it with her. Jo knows stuff, easy as that, she keeps you well informed with what she’s found as well as offering alternatives. We didn’t give her a great deal of time & had to be quite strict with dates… The wand was waved & we were off to Mauritius ?? Jo had been to this resort so I was happy with her recommendation, we were not disappointed. She gave advice on pretty much everything PCR tests & best time to take them & even saved us a considerable amount of money by switching the flight by a day. I’m sure I must of driven her mad with my texts & emails, but as promised she always replies. Jo goes above & beyond to make sure everything is perfect, I think she realised my techno phobia as she text & told me she’d checked us in for our flight, not before checking our preferred seats. On arrival, as soon as I told reception our surname you knew Jo had got there first, there was even a welcome message from her in our room. We had sunshine ?? & a cyclone ?? & texts to make sure we were ok . I cannot fault Jo’s attention to detail, she cares about what she does & she cares about her clients. Everything about our trip was great, no delays, all paperwork in order, transfer car waiting for us & for me just knowing everything was in order allowed me to fully relax. Hotel, resort & staff were all amazing, it’s a long way to go but definitely worth it, Jo even mentioned the sunsets which were just beautiful. Hand on heart this lady knows what she’s doing, I would definitely recommend, & I have, using her to find whatever kind of holiday you are looking for. To finish, thanks Jo we had a fabulous holiday & get ready .. we’ll be back ??

Sent by Leona Latham-timms

Redditch 12/02/2022

Myself and my daughter had the most enjoyable holiday to Iceland with Jo. We saw northern lights whale watching and my favourite was going to the blue lagoon. It was so amazing to see gulfoss and the geyser on the day we went snowmobiling. And Reykjavik was also a lovely city . I didntvwant to leave and I hope Jo to travel to Iceland with you again in the future

Sent by Joe Hudson

Redditch 20/01/2022

We had to cancel our holiday unexpectedly and Joanne has been really helpful and understanding which we’ve really appreciated. We will be coming back to Joanne for a holiday in 2023

Sent by Terry Plumb

Redditch 24/11/2021

Jo provides an exceptional level of service and provides her clients with a wonderful holiday experience.Ensuring that all her clients requirements and wishes are delivered if not exceeded. I would highly recommend for anyone to use Jo if they want that special service that she provides, to deliver that outstanding holiday experience that we are looking for in a friendly and efficient manner . Thank you Jo

Sent by Colin Watton

Cookhill, Alcester 28/09/2021

We have used Jo at Travel Counsellors a number of times over recent years and each time she has exceeded our expectations. whether its a last minute weekend break in Budapest, a 7 day holiday in Split, or a long haul multi destination tour of Canada - everything is exactly as you would like it to be! Nothing seems to be too much trouble, added to a very professional service which caters to your exact needs. Jo always seems to give you what you ask for and more - we simply wouldn't use anyone else!

Sent by Alison Harman

Redditch 10/10/2020

What would we do without Jo? She has been amazing at helping us through the nightmare of holiday cancellation and refund. Well we didn't have a nightmare as Jo kept us informed of everything which was going on and got everything refunded for us with no long waits or hassle on our side. Not a Travel Counsellor but a Travel Angel. Jo has booked our holidays for a number of years now and knows exactly what we like so can tailor her suggestions to what we like. We do not have to spend hours trawling through holiday brochures getting confused and frustrated. Every holiday she has organised has been wonderful and she is always available if there is a problem. Would never hesitate to recommend Jo to any of our friends as she always does a wonderful job.

Sent by Jessica McGrath

Redditch 14/10/2019

Jo is absolutely fantastic! She researched and booked our honeymoon whilst on a trip herself! She is so dedicated and no question is too much for her! Have used her before and would absolutely use her again and recommend her to all my family and friends! She’s amazing! We cannot wait for our honeymoon and it’s all thanks to Jo :)

Sent by Vikki Tunstall Brown

Warwickshire 07/09/2019

Jo has been fantastic at organising all of our trips these past two years. From my 40th Birthday trip to NYC & Las Vegas which we then combined with a secret wedding in Las Vegas, her recommendations for hotels based on our brief was fantastic. We have already taken our honeymoon to Zante via Jo and booked our 1st anniversary trip back to Vegas and LA. Again, her recommendations on times, accommodation, etc have been excellent and we utterly trust her with making our special trips just right. I have also booked Jo with my sisters hen party which has been hassle free considering there are 18 to cater for. And we fully expect to book via Jo for any of our future trips. I’ve already recommended Jo to family and friends and some of the hen party team have already commented about how fabulous Jo is. Couldn’t recommend her highly enough. Well done and thank you so much Jo!

Sent by Michelle Taylor

Redditch 12/06/2019

Jo is just the very best. She gave us lots of knowledge, options and advice whilst deciding on a trip to celebrate our 25th Anniversary. Excellent first class. service. Thank you!

Sent by Charlotte Stanton

Redditch 12/06/2019

Jo has always found us fantastic holidays. She really listens to want you want and makes booking a holiday so easy. We are so excited about the recent holiday she has arranged for us. I am always recommending her to my friends and family, infact I have passed her details on to two people at work this week.

Sent by A Irving

Redditch 12/06/2019

Jo has been a great help, we have booked a Fly Drive California Trip with her and without her expertise and help we would not have had such a great itinerary at a reasonable cost. Would and will recommend Jo to Friends and family. Thanks Jo. Andy & Cheryl

Sent by Mike Brown

Solihull 11/06/2018

Jo is always very knowledgeable and listens to your individual needs. She is happy to change any aspect of your holiday that you are not quite sure about to make it perfect. She takes the hassle out of planning your perfect holiday. We have used her services several times and so we really feel she knows what we will like and tailors her suggestions accordingly.

Sent by Helen Ludlow

Redditch 30/11/2017

Jo was so patient with me changing our travel dates, more than once!! She is easy to talk to and understands the needs of travelling with children. She was thorough with letting me know what documents I needed for us all to travel, made me feel at ease and that nothing was too much trouble. I would without a doubt recommend Jo to my friends and family and will be booking future holidays with her.

Sent by Judy Strutt

Droitwich 29/11/2017

Jo's knowledge has been invaluable when booking our 2018 holiday! I’ve emailed what appear to be 100’s of questions which she answers promptly - can't wait to go on holiday

Sent by Esther Fletcher

Redditch 28/11/2017

I’ve used Jo numerous times for family holidays and she’s always helpful, reliable and full of good information. Recommended to take the stress out of booking a holiday.

Sent by Julia Greensall

Balsall Common 25/10/2017

I have used the services of Jo on three occasions - and I cannot recommend her highly enough. She is professional and friendly and her attention to detail is excellent. Jo has helped me to travel easily with my 90 year old mother, dealing with our particular needs and special requests; booking wheelchair assistance at the airport, reserving seats on planes, ensuring hotel rooms have sea views and booking car rentals. Jo takes away all the pressure and stress which can be caused when planning a holiday. I know that she can be called on at any time if problems arise. As my mother says, "she is worth her weight in gold!" Roll on our next holiday!

Sent by Gwynneth Nichols

Whittington, Lichfield 25/10/2017

I was away when Monarch ceased trading and I was expecting to fly with them in February. By the time I returned Jo had re booked me and there were no worries with the holiday. She gives a brilliant advice. Thank you, Jo.

Sent by Julie Fisher

Redditch 07/07/2017

No words can express my gratitude and genuine affection. I was introduced to Jo through a mutual friend and that's where it all began. We wanted our dream holiday to Disney in Florida I knew nothing and thought I would be Jo's nightmare customer. If I was or am she has never made me.feel that way. Jo found us the perfect holiday answering all my questions and putting up with me. She has been wonderful throughout from the initial enquiry to messaging me on day of departure and checking on us when we were in Florida. We were one of the unfortunate bookings on British Airways flights when they had "major" internet issues. I phoned Jo from the airport and she went above and beyond for us arranging other flights from an alternative airport, contacting our hotel amd transportation amd rearranging. We were treated terribly by BA but Jo's calmness and professionalism got me through otherwise I would still be at Gatwick crying! Still to this day Jo is helping me with my claim. I will never book anywhere else again. Jo is truly amazing and went above and beyond for me and mine so you rest assured your holiday plans are in the BEST possible hands. Jo Kemp is a legend.

Sent by Alma Martin

Bromsgove 30/05/2017

From the moment we contacted Jo, seeking advice regarding our plans for an extended holiday in the USA, we felt confident that we had made the correct choice for a travel arranger. Jo was meticulous in listening to our needs, she was able to offer knowledgable assistance in choosing appropriate hotels and flights, and responded quickly to the last minute changes we requested. From boarding the first flight at Heathrow until our arrival back in the UK everything went as she had planned. The itinerary worked very well and all the various arrangements she made clicked into place with few problems. The hotels were of a good standard and we were very comfortable, and felt safe, wherever we went. We are most grateful to her for taking such care over all the arrangements and we shall certainly not hesitate in calling on her services in the future.

Sent by Martyn John Muddyman

Redditch 13/05/2017

Well Jo was fantastic. I approached her reference my wifes and her twin 50th birthday. We wanted to book somewhere special in secret. Jo pointed myself and my brother in law in the direction with hotel ideas. We picked hotel and Jo did the rest including special requests drink , birthday treats etc. Apart from the weather none of us can control ( it was only e days of rain could have been worse.) The holiday the destination was unbelievably special. Thank you thank you Jo.

Sent by Francesca Gibbs

Redditch 11/02/2017

Jo has been fantastic once again! Sorting out our holiday travel plans with utmost professionalism; quick responses to all questions, offering advice on prices and options. Nothing is ever too much trouble for Jo, I wouldn't trust anyone else with our holiday planning - why go anywhere else with the service she provides and the comfort and security you get through booking with Travel Counsellors.

Sent by claire morgan

REDDITCH 21/10/2016

When we decided to get married abroad we had no idea where to turn. I found Jo - Travel Counsellors on facebook and contacted her. She did everything from start to finish and the wedding was wonderful, I cant thank her enough for all her hard work planning our perfect wedding and honeymoon holiday in Mauritius - she was there every step of the way. We are planning to go back and of course we wont be going through anyone else but Jo I cant wait for my next adventure.

Sent by Sue Stokes

Harvington 05/10/2016

Always have an excellent service from Jo. She knows our holiday needs.

Sent by Samantha Manfredi

Redditch 05/10/2016

Yet another fabulous trip. Thank you Jo. From the second I picked up the phone all those months ago to make an enquiry, nothing was too much trouble. The care and attention you show is effortless and a breath of fresh air. No pushy sales - no rushing. Just a breeze from start to finish. The hotel was perfect, the private transfers were smooth & a bonus as we felt our holiday was more special and with a personal touch. Thanks again Jo. You are a superstar.

Sent by Neil Walley

Redditch, Worcestershire 04/10/2016

Thanks to Joanne for all her help and advice in booking our holiday of a lifetime to Las Vegas and New York. Because we were fussy, it took a few attempts to get the right hotel. But thanks to Jo's endeavour and perseverance we got the perfect hotels in both Las Vegas (Cosmpolitan) and New York (The Wolcott). Perfect locations for both cities. That is two more places ticked off our bucket list! Highly recommended.

Sent by Jackie Gameson

Redditch 03/10/2016

Well what can I say, your expertise in arranging our holiday of a life time paid off. We had the best time ever and I truly thank you.

Sent by Stephanie Osbourne

Birmingham 01/05/2016

Jo was recommended to us. I was stressing about planning our honeymoon and she helped take all that stress away by seeking to understand what we wanted whilst also giving us options that we had not thought of. She also dealt with any queries promptly. Now we can relax and look forward to our honeymoon.. We have recommended her to some friends who are also planning their honeymoon. Thank you Jo!

Sent by Daniel Mcgrath

Redditch 29/04/2016

Great service as always, any questions answered so promptly and nothing is too much trouble makes our Disney bookings so easy

Sent by Julie Poole

Bromsgrove 30/11/2015

When I first contacted Jo, we spent a good half an hour discussing exactly what we were looking for with our holiday, going into good detail and she also checked the budget we were working with. Jo came back with an itinery which practically matched all of our requests and very close to the budget. She also gave other alternatives and explanations and then we were able to give further consideration to all of the options before finally settling on the complete itinery. The advice and service Jo gave us was excellent, she listened to what we had to say and the recommendations she gave were excellent, all of which resulted in us literally having the holiday of a lifetime. We are so grateful to Jo and will definitely be using her again in the future.

Sent by Debbie Roberts

Droitwich Spa 07/09/2015

I have been using Jo from Travel Counsellors to book my holidays for the past six years. She is amazing. For example at New Year I like to go somewhere hot. Jo researches the best places to go, finds the best offers and prices and provisionally books a number of places. Myself and friends can then individually ring her and pay over the phone taking the stress out of having to all go and pay at the same time in a travel agents. She is available 24/7 and can sort problems out immediately before the holiday or whilst there. The little extra touches mean alot, such as a postcard when we get home, a welcome card in the hotel room or a guide book or luggage tags through the post just before we leave. We have had many tailor made holidays with Jo too. She finds the flights, hotels, transport and any special requests with the hotel. I cannot praise her enough. I recommend Jo to everyone, she is incredible!

Sent by Lynn Whyte

Redditch 07/09/2015

Joanne has arranged several of my holidays, and I would not hesitate to recommend her services to everyone. She takes the utmost care to ensure that every detail about your trip is dealt with to your satisfaction. Leave it to Jo and you will be sure to have a happy happy holiday.

Sent by Lorraine Bicknell

Redditch 06/09/2015

The service that I received from Joanne from start to finish has been wonderful. There has not been any time when I had not been informed and as promised all of the relevant information was provided. Joanne made the process of booking a holiday a very easy, smooth and enjoyable experience and I would definately use this service again and recommend to friends and family.

Sent by Mike Brown

Solihull 03/12/2014

We would wholeheartedly recommend Jo - she helped us to organise a holiday of a lifetime. We started with only vague ideas of what we wanted and Jo was great in suggesting and shaping the options in to a bespoke itinerary that exceeded our expectations. Even when we were away Jo was contactable and still working to ensure everything went smoothly. Our holiday marked a special anniversary and through Jo's personal contact with our hotels we were very well looked after, with each place marking the occasion and helping us to celebrate, usually with champagne and chocolates! Thank you Jo, you put together a very special special holiday for us. We hope to use your services again soon. Steff and Mike Brown

Sent by Sara Beaumont

Redditch 03/04/2014

Booking our holiday with Jo was SO easy. We were doing the usual trawl through websites and couldn't decide where to book. I contacted Jo and within about 3 emails, she had totally understood the type of holiday that we were looking for and sent us several great suggestions. Our holiday is now booked and we couldn't be happier with the service. No hassle, no hidden charges, all of the information has been incredibly professionally presented. We would not hesitate to recommend Jo.

Sent by Sue Hearn

Solihull 27/03/2014

I can't speak highly enough of the impeccable service that I have had from Jo. She has organised three holidays for me so far and I have been delighted with how easy she makes the process of booking a trip. It is very personalised to you. Jo takes great care to find out exactly what you are after so that she can get a good feel of what will be suitable. It is lovely to have her at the end of the phone if you have any questions or any hitches - very reassuring to have that personal customer service. I have no hesitation in recommending her to my friends or family and have already done so. I am confident that they will be as pleased as I have been. Thank you Jo!

Sent by Sarah Dutson

Redditch, Worcestershire 01/03/2014

Jo Kemp at Travel Counsellors provides a personal and faultless service to customers wherever they want to travel to. I have used their services for trips to U.S.A. and Europe...most recently Paris, and Jo has provided a service that is really second to none. Jo's recommendations and the extras that are required are always offered with a smile and excellent customer care. We loved our trip to Paris and I highly recommend Travel Counsellors and Jo Kemp to anyone who reqiures a quality service. With Travel Counsellors.....it really is personal.

Sent by Andy Loe

St Albans 25/08/2013

We were recommended to Jo at Travel Counsellors by a friend. We spoke to Jo directly regarding our vision for spending 3 weeks touring the Pacific Coast Highway aka California 1. From the first call and throughout the whole process Jo worked with us to find the perfect solution for our dream vacation. She provided several options for accommodation, flights, places to go and other recommendations, based on a broad knowledge of the area, industry experience and all with a personal touch. Basically, she gave us all the information we needed to plan the most unforgettable family holiday ever. The holiday was more memorable than we could ever have imagined. Jo was brilliant as she really cared about our needs and was so organised. Throughout the whole process she was virtually there 24/7. Sometimes you only get a few opportunities in life to experience such a vacation, so it is important to get the right advice from people who care. On our return Jo even contacted us to get a full post-holiday report to see if everything was to our satisfaction, which is a really nice touch, as opposed to those questionnaires you get on standard package deals. We cannot praise Jo enough and would have no hesitation in recommending her and Travel Counsellors to others for future holidays, both big and small. Many thanks once again!

Sent by Sue Murray

Birmingham 19/07/2013

We have used Jo many times now to book our holidays. Jo has arranged straight forward packages, beach holidays and also complex long haul flights, internal connecting flights and accommodation for us. She manages to remove all the hassle involved and then leaves you free to get on and enjoy yourself. Being a simple sole myself the above arrangement is perfect for us. We have just returned from a week in Egypt which was booked through Jo. I asked her for some options and she sent them across within 24 hrs – they all met our requirements. We made our choice and rang Jo during my lunch hour. It was all booked and paid for as simply as that! Thanks Jo you’re a STAR! Also, can I just say that if you do have any queries or problems while your away Jo is available to assist with this as well, WHAT A SERVICE!! Don't leave or change your job Jo as you’re invaluable! Thanks again!

Sent by Glenda Fraser

Redditch 18/07/2013

My friend and I had a most wonderful 8 week holiday last year in Singapore, Australia, New Zealand, back to Australia, and Bangkok thanks to Jo's excellent organisational skills. We travelled by plane, coach and train and on every step of our journey transport was waiting to take us to our hotels, days trips were arranged and an extended coach trip fitted into our itinerary. We are planning another extended holiday for next year and I will be calling upon Jo's services again for this. Jo's is presently assisting us with a trip to South America in September. I would have no hesitation in recommending her to others.

Sent by Nik Thompson

Solihull 16/09/2012

Gold star, world class service. Arranging a holiday with Jo is so simple, easy with everything tailored to what you want in your trip. The difference Jo provides is the personal touch that goes beyond the booking. Always checking everything is OK, looking to ensure everything is covered. Superb service and already looking forward to the next adventure. Thank you Jo.

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