My name is Carolyn McNally and I live in Flintshire, North Wales. I have over 15 years experience in customer service and have a passion for travel.
I joined Travel Counsellors in 2007.
My aim as a Travel Counsellor is to find you that perfect holiday at the best possible price. We are a completely independent company which helps me to do just that, especially as I can benefit from the buying power of being part of Travel Counsellors.
I have award winning technology at my fingertips which allows me to search through a huge range of travel possibilities and hopefully find you exactly what you are looking for. Whether it is a round a world cruise, a weekend break, a ski holiday or a family trip to Florida. I will find it for you!
I love to travel myself and have been lucky enough to visit some beautiful destinations. I am also a Disney specialist and can advise you on all the best theme park attractions. If you are planning a trip to Florida, please give me a call and I will make sure you don’t miss anything. I will also ensure I source the right hotel for you so you're close to all the attractions which are important to you.
Above all I pride myself on providing excellent customer service and I aim to make booking your next holiday a hassle free pleasurable experience. As I am based at home I am available outside normal office hours so you can call me at a time that suits you. Added to this is the fact that every penny you spend with me is safe thanks to ATOL and our unique financial trust which offers the best protection in the business.
So wherever it is that you would next like to visit, give me a call, I am here to help and will do my best to find you your perfect holiday.
Best wishes
Carolyn
My customer stories
Sent by Michael Fryer
Bethel House, Pantymwyn, Mold CH7 5EN 24/05/2017
My wife and I have booked Holidays and flights with Carolyn over many years now and have recommended her to friends who have also booked flights and Holidays. I have led large tours abroad, the last being a tour of 47 to Israel earlier this month and we all booked flights and Insurance through Carolyn. I want anyone thinking about booking through Carolyn to know that she is absolutely brilliant at her job and you will not be disappointed with her advice and support. There is no one more reliable and professional and you will have no worries whatsoever with your bookings. She brings a personal touch to all that she does and it is clear that she does so because she wants to make sure that we all have the best possible problem free holiday. I can't recommend Carolyn enough to you. Booking your time away with Carolyn is easy and you wont regret it. I know I sound like a marketing agent, but I am not, I am just so grateful that I have found someone who is wonderful to work with , so professional and caring and who you can contact knowing that whatever she will get back to you and sort out all the detail of your trip making it problem free. Michael S Fryer
Sent by Lee Rowlinson
Liverpool 18/04/2013
Fantastic service.
Sent by John Griffiths
Cheshire 18/04/2013
I have always found my Travel Counsellor Carolyn Mcnally to be superb and she always offers a friendly, efficient, professional service which is second to none. As a result of the continued great service, I always recommend Carolyn to my friends and family, in fact, my parents have just booked a holiday to Egypt as a result of my recommendation. I have been in the customer service industry for many years and Carolyn is a credit to deal with.
Sent by Joan Stakounis
Manchester 18/04/2013
Carolyn is excellent - she is very helpful and patient. She gives us the benefit of her knowledge and experience but allows us to make our own minds up! We have used her many times now and will continue to do so.
Sent by Albert Fellowes
Glasgow 18/04/2013
Carolyn was a great help to me especially recommending hotels and trying to keep the cost down for a family of five. She also saved the day when she had to change the hotel that I had given to her myself when I found out it might not have suited.
Sent by Siwan Williams
Wales 18/04/2013
Carolyn provided us with the best honeymoon we could have wished for, she organised every little detail and I knew we didnt have to worry about anything. She was fab and I will be telling everyone how helpful and great she has been. BIG thanks Carolyn.
Sent by Robert Bracey
Liverpool 18/04/2013
We've booked a couple of trips through Carolyn. Nothing is too much trouble for her. Things have changed that Carolyn has dealt with with the minimum of fuss. She has taken the stress out of the changes meaning we've had great holidays. I would recommend Carolyn highly.
Sent by Brian Sherwood
Aberdeen 18/04/2013
Excellent service, no hesitation in any recommendations. Thanks again Brian.
Sent by Stacey McKenzie
Aberdeen 18/04/2013
Carolyn consistantly goes above and beyond the call of duty for all of our trips. In total now we have booked 9 (I think) holidays through her and would not hesitate to recommend her great service. This year alone a friend from my work booked a Med cruise and my cousins have booked Disneyland Paris through Carolyn for their daughters 4th birthday based on our recommendation. A true star who is essential when booking holidays! Always on hand to add that special finishing touch and first class service which many others simply can not even come close to. Thanks as always Carolyn!
Sent by Michele Neilson
Deeside 18/04/2013
Booking through Carolyn always makes us feel very reassured that everything is in safe hands. She always goes that extra mile and attends to every detail. Nothing is too much trouble and you know that when booking, everything will be right.
Sent by Pauline Walker
Mold 18/04/2013
Carolyn is fantastic, nothing is too much trouble.
Sent by Stacey Buchan
Peterhead 22/10/2011
Carolyn never fails to impress us. Our holidays are always organized with the highest degree of care and attention to detail, nothing is too much trouble. We have booked numerous holidays through Carolyn and would not hesitate to recommend her, we tell all our friends about her excellent service. We have been to Florida on more than 3 occasions using her connections, New York, Dubai and we have booked our honeymoon to the Maldives in June. Definitely an asset when traveling!
Stacey and Scott
Sent by Lorraine Cross
Chorley Lancs 17/10/2011
Carolyn was recommended through a friend, and organised a recent holiday to Cuba for us. She arranged all the transport in between locations, which would be almost impossible to do yourself and everything went without a hitch. We will definitely be using Carolyn again
Sent by Ann Harkins
Widnes 17/10/2011
I have used Carolyn's services many times over a number of years now & can't praise her enough. She is very customer focussed, extremely efficient, with nothing being too much trouble for her. I have recommended her to a number of friends & colleagues who have all used her services & found them excellent too.
Sent by Ian and Jan Masson
Mold 17/10/2011
Once again Carolyn has provided us with and excellent taylor made holiday, allowing us to indulge our interest in geology. Planning for the trip, flights, accommodation ,excursions lived up to or exceeded our expectations and all at a competitive price.
Sent by Stuart Gray
Macduff 17/10/2011
Carolyn has been excellent to deal with, always happy to help and nothing is ever a problem.
I would recommend her to anyone looking to book a holiday, in the knowledge everything is taken care of to an extremely high standard.
Sent by Victoria Bury
Sandbach 17/10/2011
Carolyn found us a fantastic honeymoon, she has been very helpful and made the whole process very easy, her cheerful professionalism was a joy to behold!
I would have no hesitation in recommending Carolyn, in fact I have done so already!
Sent by Robert Bracey
Liverpool 17/10/2011
Carolyn organised travel for 15 of us to New York. She came up against a few obstacles one of which was the airline cancelling the flight from Manchester we were booked on. She sorted out another flight with the minimum of fuss and advised me of everything that was going on so I wasn't left in the dark. Carolyn also contacted several hotels within our budget range and sorted out the transfer from the airport to the hotel. We had a brilliant time in New York because of all her hard work.
Sent by Olive Faulkner
Mold 03/03/2009
Carolyn always gives 100%. She is always cheerful, obliging, professional and goes the extra mile to make my holidays stress free. Last year she even handled a complaint I had with the airline and was able to obtain a more than satisfactory result. If Carolyn has booked your holiday nothing will be left to chance - her name is her guarantee!
Sent by Cheryl Rigby
Warrington 27/02/2009
I have contacted Carolyn on several occasions with holiday enquiries, prices etc. She is always friendly, very helpful and comes back in a timely manner. I trust her judgement and expertise, in fact our summer holiday to Orlando in August 2009. Carolyn sorted our flights out and got us an excellent price!
She works hard and clearly loves what she does.
Sent by Jackie Rogers
Mold 27/02/2009
Carolyn provided an excellent, worry free, efficient and helpful service. We travelled as a party of three to Australia calling at Thailand on the way (including an internal flight) and Dubai on the way home (including accommodation). She booked airport to hotel transport and free drinks were included in the package. Carolyn also managed to beat the internet price on the cost of the flight.
Sent by KRISTEN GRIFFITHS
CHESTER 25/02/2009
I would like to thank Carolyn for arranging my recent holiday. Booking through both Travel Consellors and Carolyn gives you peace of mind. Carolyn follows everything through to the end and always offers support and advice for your holiday. I have recommended Carolyn to lots of friends and family as I have been so impressed with the service I have been provided.
Sent by Joseph O'Brien
MOLD 25/02/2009
Carolyn arranged a holiday for us to Teneriffe last year, which was excellent and we have no complaints whatsoever about the holiday - the hotel, the transfer, the flights and especially the service given to us by Carolyn, both before and during the holiday!
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