Donna Bidwell

Sent by Jodie Cheek

Lowestoft 01/09/2023

Donna Bidwell was amazing from start to finish, for our fabulous holiday to Portugal. I would never go to anyone else for holidays now- it was the most stress free holiday I have ever had. Great flights, great hotel and communication was excellent. Thank you for planning and sorting our amazing holiday

Sent by Annette Baxter

Great Yarmouth 01/09/2023

Thank you so much to our agent, Donna Bidwell, who found us the perfect adults only, all inclusive hotel in Crete. We were totally spoilt from day one and had some amazing excursions on the island. Donna does all the background work/paperwork and we had peace of mind she'd be there should we need her. She also checked in with us whilst there, to make sure everything was OK. Fabulous service as always.

Sent by Judith Walker

Fritton, Great Yarmouth 22/08/2023

First long haul, first tropical island (Mauritius) holiday...Everything made so easy with Donna Bidwell at travel councilors. Right from the first message to getting in the door back home, Donna had us all the way. Everything arranged, updates while on holiday, an amazing experience from start to finish. Will definitely use Donna for all our holidays now. Mauritius a truly beautiful place, Ambre Hotel= paradise

Sent by Anni Baldry

Lowestoft 22/08/2023

Platinum service We always use Donna Bidwell for all of our travel needs as she is simply amazing. Making the whole holiday process from the tailoring the holiday to meet your needs, checking in for you, printing boarding passes and luggage labels easy and stress free. On a recent trip to Turkey we had an issue with being allocated the wrong room on arrival (not what we paid for). I instantly messaged Donna who was able to directly liaise with the hotel and quickly get the issue sorted. We were moved the following morning with little disruption to our holiday. Donna went out of her way to contact the hotel following the mix up to arrange for us to have free access to a cabana to make up for the mix up (usually over €150). Despite the mix up we had an amazing holiday and felt assured that Donna was there if we needed her. To be able to contact your travel agent in resort to help with any niggles is platinum service in my eyes. You never get this service with larger companies, for this reason I would not book with anyone else.

Sent by Stacy Goddard

Lowestoft 22/08/2023

Amazing honeymoon guidance! We felt better in booking our honeymoon under the expert guidance of travel consultant Donna Bidwell. Knowing we had her experience, up to date knowledge and help if anything occurred made us rest assured in having the best time on holiday. We had a budget and needed ideas which she was able to give plentiful choice and allowed us to make a final decision. Donna Bidwell also contacted the hotel to make our time their that extra bit special too. The hotel was amazing, definitely living up to it's star rating and was so handy having been checked in and tickets delivered to door. Car parking was also arranged for us keeping in to our budget. We would recommend, as August you never know of flight delays or strikes and knowing Donna had our back I could have one less worry!

Sent by Oliver Lee

Woodbridge 22/08/2023

Will only ever book holidays again through Donna Bidwell at Travel Counsellors! We booked our recent trip to New York with Donna and it was the easiest trip I have booked ever. Donna found incredible flight times (which didn't come up when I searched), with a top airline and found a great hotel at a great price. I was in quite a hurry the day we enquired but also keen to book to secure the price- just a quick photo of passports sent to Donna and a quick payment and the rest was sorted! I've since recommended Donna to lots of friends and family and will be booking all of my holidays in future through Donna.

Sent by Louise Stebbings

Lowestoft 22/08/2023

We have just enjoyed a beautiful week in Sorento, Italy. We didn’t know where to start when looking to book our holiday in Italy but after giving Donna Bidwell some specifications we left it completely to her and for that we are extremely grateful as she not only suggested an amazing hotel (with the best service and friendly staff ever) she organised everything even down to the luggage labels! Donna Bidwell provided a reliable and helpful service and we would most definitely recommend to others and request her support again for our next holiday We wish we had used Donna before!

Sent by Samantha Rayner

Colchester 22/08/2023

Amazing holiday in Italy. We had the most amazing 2 week holiday in Italy all organised by Donna Bidwell. I emailed Donna the places we were looking to stay and visit and she organised the rest, the hotels were great, all the transfers in between cities were so easy, all the flight and train tickets printed off, I couldn’t ask for more. Donna phoned and messaged to keep me updated before and whilst we were away to make sure everything was okay, nothing was too much trouble. I couldn’t recommend Donna enough and will definitely be booking with her again.

Sent by Glenn Brodie

Carlton Colville 22/08/2023

Donna was really helpful and very quick getting back to us. Every question was dealt with and didn’t feel like anything was too much trouble for her. Will be using again.

Sent by Deborah Robertson

Lowestoft 22/08/2023

Donna was really helpful with flight and hotel advice the whole process was really easy.

Sent by Emma Punter

Gorleston 22/08/2023

Beautiful service from a beautiful person. Very accommodating.

Sent by Hayley Cox

Lowestoft 22/08/2023

She is so friendly and helpful and always find us a fab holiday. Always answers our emails quickly .

Sent by Adam Gallagher

Lowestoft 22/08/2023

Donna was absolutely amazing from the get go! Especially considering i was useless and had to change stuff and asked for a 100 qoutes. Thanks Donna

Sent by June Murray

Chelmsford 22/08/2023

Donna was very informative and patient with me whilst deciding the best option for me.

Sent by LInda Rushmere

Carlton Colville 22/08/2023

We have now booked 13 holidays with Donna Bidwell and wouldn’t book with anyone else. On our first holiday to the Maldives we had to detour for an emergency and as a result missed our next 2 connections. Donna was brilliant at sorting out our flights and got us to our hotel the same day. On other holidays Donna has got us very good deals, upgraded rooms, has checked us in etc We always know that Donna is there if we need her and she always checks to make sure everything is ok. Highly recommend Donna for any holiday, complicated multi destinations to weekend breaks in the UK. Thank you Donna

Sent by Chanelle Cutajar

Great Yarmouth 24/03/2023

Amazing service and experience from Donna. We wanted to book a last minute trip to Thailand, we reached out to multiple travel companies but Donna (Bidwell) was the only person who got back to us with exactly what we asked for and in our budget. She was so helpful and answered all of my many questions, as well even to the point of us arriving in Thailand turning our phones on and having a message from Donna checking we got there safely and if everything was ok or if we needed anything. Absolute class service and really felt looked after. Will definitely be booking with Donna in the future.

Sent by William Richmond

Belton 24/03/2023

A great two week celebration We both have just celebrated two major anniversaries and wanted to do something special. We contacted Donna Bidwell and gave her a brief on what we were looking for. Within a few days she came back with a great programme of two weeks at Sandals at Curacao. This included all travel requirements from our local airport via Amsterdam to Curacao. On arrival within a few hours we received a lovely surprise from her with cake and card delivered to our room which was followed up by a What’s App call to ensure all was well. We felt as she was looking after us and after returning after the wonderful 2 weeks she contacted us again to check all had been what we expected. Thanks to Donna for a very memorable anniversary and we hope another one will be organised through Donna in the coming years. Bill and Sue

Sent by Jo Parker Youngman

Lowestoft 24/03/2023

We've just booked a holiday through Donna Bidwell. She was very helpful, knowledgeable and looked after us whilst booking a family holiday. Everything was very straightforward and explained really well. Couldn't fault anything. We would highly recommend Donna to anyone and happily book another holiday with her.

Sent by Linzi Strowger

Lowestoft 19/02/2023

Donna found us the best holiday in September, she is so organised and helpful and I would highly recommend looking through Donna.

Sent by David Clancy

Lowestoft 19/02/2023

Donna done a fantastic job in organising a weekend away in Paris for me and my partner in very short notice..

Sent by Debbra Norton

Great Yarmouth 19/02/2023

I book with Donna because I feel safe doing so. I went on my first solo holiday last year I know that if I have any issues that Donna is only a phone call or e mail away. I have recommended Donna other friends to contact her.

Sent by Debbra Norton

Great Yarmouth 19/02/2023

I book with Donna because I feel safe doing so. I went on my first solo holiday last year I know that if I have any issues that Donna is only a phone call or e mail away. I have recommended Donna other friends to contact her.

Sent by Gemma Walsh

Chesham 19/02/2023

Donna was quick to reply to all communications, and made booking a holiday very straightforward and easy.

Sent by Linda Rushmere

Lowestoft 19/02/2023

Donna goes above and beyond what is expected from her. Nothing is too much trouble when she is searching for your ideal holiday. While you are away she checks up on you at the airport and makes sure everything is ok when you reach your destination. We wouldn’t book any other way and have now booked our tenth holiday with Donna.

Sent by Catherine Thacker

Great Yarmouth 19/02/2023

Donna is the best, she absolutely goes above & beyond, we wouldn't book with anyone else, highly recommended.

Sent by Kerry Pearson

Ipswich 19/02/2023

Donna was great at listening to what it was we wanted from our holiday and asking questions about things we might not have thought of. She explained her choice of hotel and why along with all our flight details and why they were the best times to fly, such as not having to stay over at the airport the night before and a shorter stay at the other airport on the way.

Sent by Emily Rushmere

Lowestoft 31/12/2022

I already have recommended Donna to multiple people. Donna is so knowledgeable and organised down to the finest of details to make sure holidays are planned to suit all needs. She genuinely cares and checks in with you to ensure travel plans run smoothly (especially flights, tracking any possible disruptions and sorting out etc) and making sure you are happy with your experiences.

Sent by Tracy Darling

Great Yarmouth 20/12/2022

I usually dread having to trawl through the internet to find the perfect holiday but Donna made the whole experience effortless. With her extensive knowledge she was able to suggest some options to look at which matched my brief. She is everything you expect a Travel Counsellor to be & more whilst being very professional & efficient. I will definitely recommend & use her again.

Sent by Darcy Innis

Norwich 20/12/2022

Donna was absolutely amazing in getting my trip booked. She answered all my queries very quickly and was super lovely!

Sent by Ian Stacey

Lowestoft 20/12/2022

Donna is very friendly and professional Our initial choice was not available when we booked but Donna then went on to find an alternative break for us and answered our enquiry at the weekend which we were impressed with and not expecting We have used Donna in the past and do recommend her to friends and family

Sent by Kim Eley

Great Yarmouth 20/12/2022

Donna always goes above and beyond with absolutely everything even down to making sure I’ve arrived at the airport and all sorted and even on the return journey she checks in with me… such a lovely friendly compassionate lady!

Sent by Nancy Easey

Beccles 27/09/2022

Donna is amazing, always helpful and knowledgeable! We have just booked our third trip through Donna, we unfortunately couldn’t go on the 2nd trip due to Covid but look forward to travelling again in January! All booked quickly and professionally by Donna! X

Sent by Susan Pett

Diss 27/09/2022

very prompt and efficient service and instilled confidence from first contact, would highly recommnend Donna.

Sent by Andy Rudd

Southwold 27/09/2022

Donna has been very helpful and patient, giving us lots of extra tips along the way as well. We will definitely be using her again.

Sent by Paige Buckmaster

Lowestoft 27/09/2022

Fantastic company!! Especially Donna Bidwell… We had an amazing experience booking our holiday through travel counsellors. We used Donna Bidwell and she was fantastic. Took care of everything for us so we literally had to do nothing and had nothing to worry about. We even had a hiccup where my daughter caught chicken pox so we couldn’t fly 4 days before our holiday and Donna was fab she sorted it all out for us and rebooked our holiday with no problems. We will always use Donna now for all our holiday bookings.

Sent by Harry Adams

Wales 09/09/2022

The saga of my honeymoon, saved by Donna Bidwell The saga of my honeymoon - cancelled once when Thomas Cook went bust, then cancelled a further twice more throughout Covid, we thought this would finally be the one that stuck. Well, at the end of last week, Corendon Airlines cancelled our flights. Any alternatives were hundreds of pounds more (Literally, the company's first suggestion was £710 for two people on EasyJet. I'd rather crap in my hands and clap). I don't normally do business advertisements or sharing pages etc, but I had to make an exception. I wholeheartedly recommend looking at Donna Bidwell - Travel Counsellors, Lowestoft, UK. I know most of you won't be Lowestoft but that's irrelevant, she can work with anybody across the UK (and probably globally, but I didn't check). In the space of a day, she found three possibilities that fit our budget and very specific dates (we had booked other things either side so could not be flexible), two to the same destination and one to another to give us options. We confirmed and paid at about 4PM and we had the full confirmation, details etc by 4.30, on a day when she was super busy and had her car MOT'd too - I literally only reached out this morning! To say she may have saved our honeymoon is an understatement and I cannot get across just how much I recommend going through her. She'll work with you to what you want and go the absolute extra mile to make sure you have a good holiday.

Sent by Susan Mellor

Bradwell 09/09/2022

When making an enquiry for our trip Donna advised the venue was fully booked. She took our details and said she would put us on a cancellation list. Within 24hrs she contacted us to advise she has sorted the accommodation for her and a colleague to share so a cabin was available. Excellent service. Thank you Donna.

Sent by Trudi Vipers

Lowestoft 20/04/2022

My Travel counsellor, Donna Bidwell, has been absolutely fantastic! I cannot thank Donna enough for all her hard work in making my holiday so perfect. My booking has been cancelled and rescheduled on more than one occasion, thanks to covid, but each time Donna was there to sort everything out and keep me regularly updated with the ever changing restrictions and rules. She really took the stress out of everything and worked her socks off throughout, while not getting any extra payment for this, purely because I had booked through Travel Counsellors and this is the top notch service they provide. Donna is extremely meticulous and nothing is too much trouble. Literally 1 week before my holiday, due to a change in my circumstances, I asked for an amendment to my booking. Donna was straight on it and made the necessary changes id asked for. Nothing is too much trouble and even while discussing on the phone,you can tell she has a big smile on her face. Donna is a real attribute to Travel Counsellors. Thank you again for your hard work in ensuring my holiday was so amazing.

Sent by Joe Glass

Beccles 20/04/2022

Will never use anyone else again. We booked our dream holiday to Sandals Royal Barbados with Donna Bidwell. We were first due to go March 2020, our bags were packed and then the world stopped due to covid. Devastating doesn't come close to how we felt but Donna was INCREDIBLE!!. For us we lost a holiday but this was Donna's whole livelihood. Did this affect how we were treated in anyway... not at all. Donna was incredibly supportive, helped with all changes to the booking (twice this happened), constantly checking in and offering advise and support. I cannot even begin to imagine how we would of got through all this without her. March 2022 and we finally got the holiday we waited so long for and it was worth the wait!!! Before and during Donna checked in on us via whats app even though she was on her own holiday. Without a doubt any future holiday I book will be through Donna. Not only is she good at her job, she is a superstar at her her job. She loves what she does and it shows throughout the whole process. I can't thank Donna Bidwell enough for giving us the holiday of our dreams .

Sent by Stephanie Ayres

Lowestoft 20/04/2022

Totally recommend Totally recommend. We used Donna Bidwell and she was fantastic. She sorted all our holiday out and was there when we needed when we were abroad. She replied to message and had it all sorted in 10 minutes. It was lovely to know someone was available as it’s our first holiday since COVID and was unsure about going away but so glad we did. Now to book another one with Donna

Sent by Martyn Field

Lowestoft 20/04/2022

Donna is not only helpful, but friendly, kind, generous, and genuinely seems to care about my holiday and my experience as much me. I honestly think that she gets more excited about my holiday than I do! I don’t think I will ever book a holiday myself again, or use a high street retailer as the service Donna offers is so wonderful. Thanks for everything that you do xxx

Sent by Grainne Kelly

Coleorton 20/04/2022

We've had a lot of problems with the holiday - not only with COVID intervening but also the political situation in Europe and Donna has supported us through the process - keeping us informed all the way and (hopefully) helping us to book the trip we're finally planning to take next month!

Sent by Denise Smith

Lowestoft 20/04/2022

I have used Donna on several occasions now. And with the outstanding service she gives every time, I’m sure 100% I wouldn’t use anyone else

Sent by Emily Rushmere

Lowestoft 23/02/2022

Donna has been so efficient in planning our holiday and takes all of the stress out of the booking process. So organised and fast communication going above and beyond to get the booking completed quickly to get the best price.

Sent by Ian Lagden

Beccles 23/02/2022

Just back from an amazing holiday to Finland booked through Donna Bidwell. Her help and advice lead to the smooth flow of our trip. We made some amazing memories on such a great holiday.

Sent by Michelle Harris

Lowestoft 23/02/2022

Amazing Finland Wow what a amazing holiday Finland was. Memories to last a lifetime. A huge thank you to Donna Bidwell for booking this for us. First holiday since covid came about. Your communication, helpful tips and always being there, is what makes you stand out from the rest. Look forward to booking more holidays through you.

Sent by Lesley Brinded

Burgh Castle 23/02/2022

Just back from a 3 night trip to Finland booked with through Donna Bidwell at Travel Counsellor, excellent communication from Donna,especially nearer the trip got with all lastest updates with covid information, all queries throughout the year since booking were answered promptly and very visible on the trip as well if we had any questions.Will be using Donna again and highly recommend using Donna to my friends and anyone reading this.

Sent by Diane Perry

Lowestoft 23/02/2022

Just back from a fantastic 3 night Northern lights trip in Finland, We booked though Travel Councillor Donna Bidwell over a year ago. Donna was on hand throughout all that time, answering any questions or concerns, I may have had. Donna kept us informed at all times with new information regarding travel, tests etc. I did not need to worry about anything as Donna took care of it all. Donna was a great host on our trip, answered any questions we had, she made sure we filled in relevant forms at the right time. We could get hold of her anytime always on hand. 100% recommend Donna Bidwell when booking a holiday, you certainly get that extra mile from her. We made some fantastic memories on this trip. Thank you Donna

Sent by Jill Gooch

Lowestoft 23/02/2022

Just back from an amazing 3 night trip to Finland with Donna Bidwell. Donna has been great from start to finish, keeping us up to date on the ever changing Covid restrictions, advising on what to take, and reminding us when certain forms needed completing and how to do it. Donna even arranged a pre departure glass of Bucks Fizz at the airport which was a lovely gesture and very thoughtful, it got the trip off to a great start. Will definitely use Donna again when planning a special get away. Thanks Donna Bidwell for making our trip so great, and helping us make such wonderful memories.

Sent by Sonia Pearce

Wolverhampton 23/02/2022

Donna reached out to help me many years ago, even though I had used another supplier. I never forgot her kindness and I am so glad I have used Donna to book my next travel experience. She really cares about people and is passionate about her job.

Sent by Mandy Mussett

Lowestoft 06/02/2022

Donna has responded to my enquiries/emails quickly and efficiently and are looking forward to our holiday experience.

Sent by Christopher Hulme

Norwich 06/02/2022

Donna was very helpful in taking care of our holiday selection. From initial contact Donna listened to our requirements and promptly provided options for our consideration. We where amazed by how right Donna had captured what we wanted in the options presented. We now have a lovely holiday booked and know we are in safe hands with Donna looking after our holiday. We are looking forward to booking future holidays with Donna as our experience has been fantastic.

Sent by Hayley Tuck

Lowestoft 06/02/2022

It's been a long time since I went on holiday and booking through Donna made it so easy she done everything for us so it was all stress free just can't wait to get on the holiday now

Sent by Bethany Yates

Lowestoft 06/02/2022

Donna offers a friendly service and is extremely quick and reliable with responding to a query. Her offers are fantastic and can easily be personalised to suit your needs. I would 100% recommend both Donna and travel councillors to friends family and anyone looking for a hassle free holiday booking service.

Sent by Amanda Clarke

Lowestoft 08/12/2021

We are not long home from the most amazing trip to the Maldives fantastically organised by Donna Bidwell who we cannot recommend enough. From start to finish her communication, organisation and knowledge was second to none especially during the pandemic with having to rearrange this trip more than once. The rules changed while we were away with regards to the tests we needed on return to the UK but Donna messaged us when she found out and told us what we needed to do. Our return journey she tracked and we were greeted with a welcome home message that was such a lovely touch. The next holiday we want to book will be through Donna and I recommend anyone else to do the same.

Sent by Linda Rushmere

Lowestoft 08/12/2021

Donna always goes the extra mile to find the perfect holiday. Most importantly you know that she is there to help with anything from when you make the booking until your holiday is over. Booking with Donna takes away all of the stress, especially now.

Sent by Tracy Glover

Lowestoft 20/10/2021

Donna is always quick to help and advise... she goes above and beyond every time.. she's got to know us pretty well now too and know how rubbish we are at technology... she gets a huge pat on the back from us.. lovely lady with lovely personal service

Sent by Lisa Curtis

Lowestoft 20/10/2021

I would definitely recommend Donna. She is informative, helpful & efficient. Thank you!

Sent by Laura Boggis

Lowestoft 20/10/2021

Always a great help and very efficient... Would recommend to anyone

Sent by Debbra Norton

Great Yarnouth 20/10/2021

Excellent service. Donna booked me a holiday for next summer looks amazing

Sent by Helen Ellis

Lowestoft 12/10/2021

Donna was so easy to talk to and really listened to what we wanted as a family. I wouldn't have known where to start trying to book Lapland but she has found us an amazing trip.

Sent by Chris Winney

Lowestoft 05/10/2021

Would definitely recommend and will be using again.

Sent by Caroline Harrold

Beccles 05/10/2021

I would happily recommend Donna to anyone. She is super friendly and helpful and brilliant at what she does.

Sent by Vikki Buskell

Lowestoft 01/10/2021

Donna is our absolute go to for holidays, not just for a great price, but the care and support right thought to departure, and getting home. during the pandemic we have booked through Donna yet again, but unfortunately the holiday cannot go ahead, but the support and options from Donna have made the disappointing news easier to understand and digest, and we cannot wait to book again through her asap

Sent by Lois Langford

Blundeston 01/10/2021

Donna was our travel counsellor for our last minute honeymoon. We had our wedding cancelled 6 times and finally managed to get a last minute cancellation slot just before Christmas. As the stars had finally aligned for our wedding we thought we'd test it and try for a honeymoon as well. I contacted Donna late Wednesday night and first thing Thursday morning she was searching for flights and deals. Due to all the changing rules around travel with COVID she was in touch every step of the way, making sure we had arrived at the airport, were able to board on time and even trying for an upgrade with British airways. We contacted her whilst on holiday with a couple of questions and she responded instantly. I'd recommend Donna Bidwell to all of my friends and anyone else who wants peace of mind booking a holiday. Previously I'd always booked our own holidays but this was so much less stressful and we loved the free pack of playing cards

Sent by Michelle Harris

Lowestoft 01/10/2021

Nothing but positive things to say. Whether it’s about exploring options, booking or rescheduling, Donna has been there to help. If your thinking about it, Book it !

Sent by Peter Alcock

Lowestoft 01/10/2021

Throughout the whole process of booking and then having to cancel our trip, Donna Bidwell has been amazing! Explaining what will happen if we cancelled etc. Also advising on places to stay and everything we could need. We had to cancel our Las Vegas trip in the end sadly, but we then used Donna to book a UK Trip instead. I would recommend using Travel Counsellors to anyone as you are 100% covered if anything was to happen.

Sent by Lee Torczynowycz

West Yorkshire 01/10/2021

Second time booking with Donna Bidwell and no negatives whatsoever. Donna is very attentative and her experience and knowledge has helped us book 2 very special holidays that exceeded all expectations. Having a personal contact for holidays is something we can't go without now. We will be using Donna for all future holidays from now on.

Sent by Kylie Godbold

Lowestoft 01/10/2021

Changing our wedding date again I emailed Donna, regarding moving our wedding to Jamacia again, she was amazing she kept me informed of every stage and if she has heard back from the resort. Donna has answered all of my silly questions. I’m so glad we changed to Donna as our travel agent. We was with Tui to start with but they don’t nothing compared to what Donna has sorted for us. She has taken the major stress factor out of rearranging holiday dates. Would definitely recommend choosing to book a holiday with Donna. I won’t be booking holidays with anyone else now

Sent by Rebecca Amer

Beccles 01/10/2021

Donna always goes above and beyond. Our trip to Disneyland in May 2020 has now had to be re-arranged 3 times due to the Coronavirus pandemic. Each time, Donna has taken care of all arrangements regarding moving our booking, completely taking the stress out of having to rebook our trip. I would 100% recommend Donna to anyone looking to book a holiday or break away.

Sent by Lisa Connellan

London 01/10/2021

Donna is always an absolute star when it comes to booking holidays and really goes the extra mile. Over the last 18 months we rescheduled and booked several trips and its been a massive headache. She is always calm and solution focused, even when i was incredibly frustrated, i'm sure she was too but it never showed. Her extensive knowledge was invaluable at advising us, allowing us to make the best decision for us. We have been incredibly high maintenance, and sometimes stubborn but she always handled us with compassion and empathy. I cannot thank her enough.

Sent by Nicola Bloomfield

Beccles 01/10/2021

Donna has been fantastic handling our holiday having it being cancelled because of covid-19 . All rebooked got exactly 1 year later, no hassle as Donna done everything. Highly recommended thanks Donna

Sent by Keith Watson

Lowetsoft 01/10/2021

Donna has been helpful all the way along our journey.

Sent by Amy Norton

Norwich 01/10/2021

Donna has been so patient and helpful, answering any questions I have had along the way. This is going to be the most amazing holiday ever and I am so glad I have booked it with Donna as I know she will look after us until the day we return. Thanks so much :)

Sent by Rebecca Davis

Lowestoft 01/10/2021

You have been exceptional in your customer service and ability to make us feel at ease with the whole experience. I definitely recommend you to my friends and family and will not hesitate to use you with all my future holiday bookings.

Sent by Hayley Cox

Lowestoft 01/10/2021

Donna was great told her what we wanted and where we wanted to go and she was straight on it for us . Even tho it’s next year it’s still a worry with if we can go or not but she assured me no matter what we will wirk it out . It’s now all booked and now I have no stress or worry about it .

Sent by Shona O'Brien

Lowestoft 01/10/2021

Nothing but amazing service right from the start, I sent over a message with a very broad request, had the quickest reply and then within a few days, every question had been answered, any doubts squished and our dream holiday was booked! I couldn’t recommend the service enough!

Sent by Annabel Baldry

LOWESTOFT 01/10/2021

We used Donna Bidwell to book our last minute family holiday to menorca. We wanted to use Donna based on previous experience and to support us through the COVID requirements process. From start to finish Donna was be helpful and was able to provide assurance about the travelling within COVID restrictions. Donna was able to find many holidays that met our requirements, we were able to book an amazing hotel and had a fabulous family holiday. Donna was available throughout the process and checked in with when needed. We will continue to use Donna for our travel needs. Thank you.

Sent by Sarah Scriven

Lowestoft 01/10/2021

Donna Bidwell is fantastic. No problem is too big for her to overcome. She booked a holiday for us and another family and has ensured that the needs of both families were met. Whilst achieving the best possible price for both of us. I have comfort knowing that I have a fantastic travel counsellor behind me should anything change in these uncertain times. Would 100% recommend and will never book travel anywhere else!

Sent by Helen Falco

Great Yarmouth 24/02/2020

Yet again Donna has come up tops finding us the perfect holiday.

Sent by Catherine Thacker

Ormsby, Great Yarmouth 24/02/2020

I would highly recommend Donna to all my family & friends, see is always helpful & super knowledgeable, wouldn't book with anyone else.

Sent by Carol Levett

Lowestoft 24/02/2020

Donna has been very friendly, efficient and dealt with our holiday request promptly. She has kept us informed of everything throughout our booking process. I was recommended to her by a friend and would not hesitate to recommend her to my friends and family.

Sent by Linda Rushmere

Lowestoft 24/02/2020

Always get first class service with Donna. We wouldn’t book with anyone else!

Sent by Tracey Winney

Lowestoft 24/02/2020

Donna has been so helpful and extremely patient with my enquiry and booking. Would definitely be booking again with Donna as her customer care is fantastic. Will be recommending her to all family and friends.

Sent by Gemma Raven

LOWESTOFT 06/01/2020

Donna is so helpful and extremely patient. When I went to her I was unsure on location but she is so knowledgeable and her service is outstanding.

Sent by Amy Morfitt

Beccles 06/01/2020

Once again Donna has exceeded expectations and gone above and beyond to make sure we have a great holiday!

Sent by Amy Norton

Loddon 06/01/2020

Donna was so so helpful and patient when looking at different holiday options for me. I can't wait for our holiday now and will definitely book with her again :) thank you so much Donna!!

Sent by Julia Hunt

GREAT YARMOUTH 06/01/2020

Donna is professional prompt & personal! Perfect in every way

Sent by Leanne Bird

Lowestoft 06/01/2020

Responds very quickly and been very helpful. Thank you

Sent by Kate Smith

Lowestoft 01/11/2019

Donna is brilliant. We are really tricky customers but she just deals with it so well. Thank you so much for always being there sorting us out.

Sent by Rachael Camidge

Norwich 02/10/2019

Donna is friendly and knowledgable and goes out of her way to help you identify and explore the holiday that is best suited for you. She’s fab!

Sent by Lisa Tovell

Norwich 02/10/2019

Donna was fantastic in arranging my holiday, I had the perfect quote in a matter of minutes and I will be booking with her in the future.

Sent by Danielle Chaplin

Beccles 02/10/2019

We cannot thank Donna enough for making our dream honeymoon to the Maldives become a reality. We looked at so many different islands and options and Donna was very patient and knowledgable throughout the whole process. We will definitely be using Donna to book our holidays in the future!

Sent by Wayne Pittam

Lowestoft 17/09/2019

Very happy with the service provided by Donna., and will definitely recommend her services to my friends and colleagues.

Sent by Hannah Mellor

Lowestoft 02/09/2019

Donna took all the stress out of booking our honeymoon. She got us a brilliant deal and exactly what we were looking for. I would definitely recommend her and will definitely use her in the future x

Sent by Jennifer Strak

Beccles 02/09/2019

Donna Bidwell is fantastic always finds us the best holidays 10 out of 10

Sent by Yvonne Smith

Beccles 08/08/2019

Donna has always been amazing in finding us the perfect holidays, without her we would have never experienced the fabulous adventurers we have been on in recent years. I always get in touch with Donna when I am looking at going away.

Sent by Lisa Norman

Halesworth 31/07/2019

The service I have received is outstanding, so far!! It’s been lovely to have someone experienced to help plan a trip of a lifetime.

Sent by Keith Watson

Lowestoft 17/07/2019

Donna has been extremely friendly, flexible and helpful in organising what hopefully will be a holiday of a lifetime.

Sent by Mel Lawson

Norwich 15/07/2019

Donna has been extremely helpful from the moment I got in touch with her. She was flexible and responded to my enquiries very quickly. I have used Donna previously and she made our experience so easy.

Sent by Rebecca Davis

Lowestoft 08/07/2019

Donna has been been amazing. She has made our first holiday abroad with my family the easiest ever. I contacted her on Facebook and I gave her a location and she rolled with it. I was so impressed with how quickly and efficiently she dealt with it all. Donna has made our dream come true. We can not wait. I have already told all my friends about her Xx

Sent by Kevin Mouzer

Great Yarmouth 26/06/2019

Great friendly and knowledgeable service from Donna. She answered all of our questions about our cruise quickly and honestly, at all times of the day and evening. I will recommend Donna to family and friends without hesitation. Thanks Donna

Sent by Diane Jolly

Lowestoft 24/06/2019

Really happy with the service, Donna has sorted our holiday out leaving us with no stress. Will definitely be using Donna for our next holiday.

Sent by Oliver Cudmore

North Walsham 19/06/2019

Donna was very helpful and patient with us when booking our honeymoon. She has excellent knowledge on various locations and found us the best honeymoon we could’ve asked for within our price budget. Would highly recommend Donna to anyone looking for a special holiday.

Sent by Sharon Guymer

Lowestoft 12/06/2019

Where else would you get help and advice at 10.00 at night and the quotes you asked for come through at gone 11.00pm!! Very efficient and friendly!

Sent by Helen Falco

Great Yarmouth 12/06/2019

Donna made me feel completely at home organising a trip away!!!

Sent by James White

Lowestoft 05/06/2019

Very helpful and quick to come back to and confirm any questions you may have.

Sent by Kerry Bishop

Bungay 03/06/2019

My family have just returned from Florida for our first time which Donna booked for us, everything we asked for we got, with more included, especially the gifts for our daughter which were really thoughtful and a real personal touch!! I would recommend using Donna to all my friends and family and thank you as nothing we asked of you was too much xx

Sent by Aleksandra Britten

Norwich 29/05/2019

Very smooth and efficient booking. Donna is very knowledgeable and helpful. Thank you.

Sent by Emma Gammons

Ipswich 29/05/2019

Donna was incredibly helpful when helping me decide where to go on my holiday. We chatted on the telephone initially, which I didn't expect, and she was very friendly and easy to talk to. Following on she provided me with a number of possible options with different prices. I must have asked a 100 questions, some which were probably contradicting or seemingly quite trivial but she answered every one with lots of detail. Donna always responded quickly which was appreciated. Having not used a travel consultant before I wasn't sure what to expect but Donna far exceeded my expectations. Thank you

Sent by Claire McMorran

Halesworth 29/05/2019

The service Donna provides is outstanding and could not recommend her highly enough. From booking our honeymoon for our first trip through Donna we have recommended family members and everyone has booked trips with her since and never looked back. Would neverwant to book with anyone else when you know you will always get the best with Donna. Thankyou as always

Sent by Jayne Goldspink

Lowestoft 29/05/2019

So far excellent service. Listening to our needs and responding quickly with various options to choose from.

Sent by Catherine Thacker

Great Yarmouth 29/05/2019

I'd definitely recommend Donna to all my family, friends & colleagues, cos she is so helpful & knowledgeable, first class service always.

Sent by Lisa Massen

Great Yarmouth 29/05/2019

Very patient and worked exactly to what I asked for Thank you

Sent by Holly Dawes

Lowestoft 04/04/2019

Donna was really friendly and helpful! She helped us find our perfect family honeymoon which we are so excited about. Thank you!

Sent by Margaret Fisher

Stowmarket 04/04/2019

Donna was fantastic, very efficient and friendly and found the holiday we were looking for. Great customer service. Thank you

Sent by Marie Hartley

Ormsby 25/02/2019

This will be the third Florida family holiday Donna has arranged for us. We continue to come back to Donna for our big family holiday planning because of her knowledge, enthusiasm, high level of customer service and commitment to ensuring we enjoy the best holiday possible. Donna's attention to detail and 'going the extra mile' is why she remains our first choice travel agent and we recommend her to all our friends & family. The 'Thank You for booking your holiday' card is a nice touch. We can't wait for our holiday this summer and know Donna will make sure all our plans are in place so we can have a stress-free, fantastic time!

Sent by Amy Morfitt

Beccles 14/02/2019

Yet again Donna has listened to our requirements and come up trumps with a holiday that suits our needs perfectly! She is a fount of knowledge and whether you’re planning the trip of lifetime or a slightly cheaper break away she treats you equally.

Sent by Jill Stafford

Lowestoft 14/02/2019

Donna was so helpful giving us her professional opinions to tailor our holiday to suit our needs. Very quick and professional response to our enquiry.

Sent by Kimberely Harrison

Ipswich 14/02/2019

Donna provided an excellent service and at such late notice. She found a better deal than I could and took all the pressure off. I’m so pleased I followed the recommendation of friends and will most definitely be using Donna’s services again.

Sent by Graham Hunt

Lowestoft 25/01/2019

Well, Donna is just a fab Travel Counsellor and nothing is too big for her to sort out shes so good at what she does and gives so much attention and detail to sorting the right holiday for us 10/10.

Sent by Elaine Baldock

Lowestoft 25/01/2019

Excellent , personalised service. Everything was tailored to our wishes and nothing was too much trouble. We can’t speak highly enough of the service we have received once more. Thank you

Sent by Stephen Caney

Lowestoft 12/01/2019

I loved working with Donna, it was like discussing your ideal holiday with a friend who wanted to make the wish come true! Donna had her finger on the pulse from the start, any problems along the way Donna dealt with straight away and delivered a fast professional service to me.

Sent by Isobel Smith

Great Yarmouth 11/01/2019

Donna was so professional, efficient and helpful, nothing was to much trouble in finding our family holiday, definitely will book our holidays with her from now on and recommend her services to everyone. Thank you Donna!

Sent by Jade McFarlane

Bradwell, Greay Yarmouth 27/11/2018

Donna is amazing. Goes above and beyond to help you. Is very knowledgable, and understands exactly what you are wanting. Very friendly

Sent by Kim Harold

Great Yarmouth 27/11/2018

Fantastic service with that personal touch

Sent by Kate Smith

Lowestoft 11/09/2018

Donna was so helpful and answered all our millions of questions in excellent timing. Was the easiest holiday I have ever booked. Will be using again. Thankyou

Sent by Natasha Mills

Lowestoft 02/09/2018

Very helpful, especially as it was my first time looking for a holiday!

Sent by Tracy Hendricks

Lowestoft 02/09/2018

Now I have done my first booking I would book a more complex holiday. Friendly helpful customer service at a convenient time.

Sent by Simon Jones

Lowestoft 02/09/2018

Donna was extremely helpful with her advice when it came to choosing the holiday package and destination that suited our family needs.

Sent by Ben George

Leiston 02/09/2018

Donna was brilliant, I’m not very good with booking holidays so our friends told us to try Donna. I’m glad I did, she made it a dream I can’t thank Donna enough for all her help

Sent by Helen Purcell

Lowestoft 02/09/2018

Donna was so helpful and efficient in arranging our holiday for us, she took all the hassle away and arranged exactly what we wanted within our budget! Wouldn't hesitate to book through her again, fantastic service received.

Sent by Sarah Husband

Wales 02/09/2018

I will definitely recommend Donna to all my friends and family for their holiday requirements due to the fact that she is genuinely interested in finding the perfect holiday to suit your specific needs. The personal touch really makes a difference. Donna is always at the end of the phone to help with any queries or requests. I will never go back to high street booking.

Sent by Lindsay Beales

Lowestoft 02/09/2018

We would have no hesitation in recommending Donna to any friends and family! She goes above and beyond and gives great piece of mind when booking with her.

Sent by Kristal Foreman

Lowestoft 02/09/2018

Donna was very friendly and helped search for my holiday with the dates I gave her. Donna was very quick in responding to my messages and provided a great service.

Sent by Linda Rushmere

Lowestoft 02/09/2018

Couldn’t do enough for us. Thank you!

Sent by James Dunne

Bungay 02/09/2018

Donna is very helpful and I will be happy to use her again and recommend to friends and family. Thank you

Sent by Denise Smith

Lowestoft 16/07/2018

I have recommended Donna on lots of occasions with friends and family, and she has shown them the same great service she dose with me when booking there holidays, I wouldn't use anyone else now .

Sent by Liza Beales

Lowestoft 16/07/2018

Donna always goes over and above for us, she puts everything she can into enrsuring we meet all of our requirements, and theres a lot! We cant thank her enough! Ill always recommend Donna as she puts any worries or concerns to rest, and i always know she is at the end of the telephone/txt/email to answer any questions we have or to sort out any last minute requests!

Sent by Jenny Hart

Lowestoft 03/07/2018

Have been booking holidays with Donna for the last 4 years, wouldnt ever think of booking any other way. Donna is always so helpful and informative.

Sent by Yvonne Smith

Beccles 12/06/2018

I have used Donna a few times now to book my holidays and I have always received excellent service, nothing is ever too much trouble, and I have recommended her to my friends and family.

Sent by Michelle Borrett

Lowestoft 04/06/2018

Donna was very polite and very helpful sorting out my family holiday .

Sent by V Strak

Beccles 01/06/2018

Outstanding service ,excellent service from the start. Many thanks, this is a presant for my wife’s 50th and I know she will love every minute of it once again many thanks.

Sent by Laura David

Lowestoft 01/06/2018

Donna was lovely and helpful with our holiday! Cannot thank her enough!

Sent by Kerry Bishop

Lowestoft 01/06/2018

Donna was very helpful when arranging our holiday

Sent by Marian Bainbridge

Lowestoft 20/04/2018

Really friendly efficient service . Donna went over and beyond to find good flight times would highly recommend her.

Sent by Donna Smith

Lowestoft 19/03/2018

Donna was fantastic, easy to talk to, always available. I’ve never enjoyed booking a holiday so much, have already recommended her to work colleagues and family. Wouldn’t hesitate to book with her again. Gold star service.

Sent by Lisa Miller

Lowestoft 05/03/2018

Donna was very helpful with booking our holidays, excellent service, will recommend.

Sent by Michael Pitcher

Beccles 05/03/2018

Donna was very adaptable looking for a holiday with in budget while being honest at the same time, made things so easy to book. Its a peace of mind having someone looking after the organisiation of the holidays and giving that personal touch.

Sent by Rebecca Reeve

Lowestoft 05/03/2018

Donna has found us a fab holiday and really appreciate everything she’s done for us!

Sent by Jacqueline Wedge

London 05/03/2018

Donna went out of her way to find us a great deal on a holiday that suited our requirements even after we changed our minds to what we wanted. Thanks again for all the help.

Sent by Claire Clarke

Lowestoft 05/03/2018

Donna has been amazing pulling together our dream holiday for our family. I will certainly be recommending her to friends and family and will certainly be booking through her again.

Sent by Pamela Henson

Essex 24/01/2018

Donna has been very patient with us as we changed our mind several times. But Donna found our dream holiday and we cannot wait. Thank you.

Sent by Andrew Kirby

Lowestoft 16/11/2017

We enquired to Donna regarding booking our holiday to Dubai for next year. However our circumstances changed so we’re unable to book and go. From the initial enquiry throughout we received first class service from Donna. We enquired on a Sunday evening and within an hour a telephone conversation was had and a selection of quotes received, all within the same day. We are disappointed we were unable to book our holiday as was looking forward to the personnel experience offered. We will be enquiring in the future regard other holidays and would highly recommend Donna’s service. Thanks

Sent by Jennifer Harmer

Beccles 12/09/2017

I asked lots of questions and contacted Donna many times, she was very helpful and got back to me quickly. 10 out of 10.

Sent by Nancy Easey

Beccles 01/09/2017

So very helpful and knowledgable!

Sent by Kerry Edmunds

Lowestoft 01/09/2017

Donna was brilliant, pleasant and very helpful. I will definately use her in future and recommend to family and friends

Sent by Rebecca Knight

Great Yarmouth 01/09/2017

Donna takes all the worry out of booking a special trip. It's been a pleasure to work with her

Sent by Sarah-Jane Murphy

London 01/09/2017

The most efficient and professional service I have ever encountered. An absolute pleasure to work with again. A credit to the travel industry.

Sent by Natalie Chong

Lowestoft 01/09/2017

Donna is just so amazing! Nothing is too much trouble even when I'm being difficult and asking for changes! I'm feel so confident that donna will sort any problem we have and ensure we have everything we needn She's great and I'm so excited for our holiday! Thank you!!!

Sent by Josephine Lawes

Halesworth 01/09/2017

Excellent service at all times. Nothing was too much trouble to get the choice just right!

Sent by Wendy Guttridge

Beccles 01/09/2017

Donna is very professional but also makes you feel at ease when answering questions that may appear trivial. She has put an excellent package together for me relieving me of the stress of organising my holiday. I will certainly book a holiday through Donna again.

Sent by Coral Smith

Lowestoft 01/09/2017

The service we received from Donna was excellent, very prompt and very willing to look at our requests in order to enhance our trip. I would definitely recommend using her for your holiday needs if you need the personal touch. Thank you, looking forward to our Christmas trip to Prague.

Sent by Lisa Connellan

London 01/09/2017

I always recommend Donna to my friends and family and several have booked with her. i wouldn't even consider using anyone else!

Sent by John Holliman

Great Yarmouth 01/09/2017

Very helpful and quick to respond. Had some good advice / suggestions / very efficient / friendly and accommodating. Made the whole process very easy from start to finish.

Sent by Brian Codling

Lowestoft 01/09/2017

What can I say that I haven't said before, Donna is very professional at what she does and of course I would recommend her to others, looking forward to booking another holiday with her

Sent by Cara Newberry

Lowestoft 01/09/2017

Donna got good deals and we paid, she does everything else :)

Sent by Sharon Guymer

Lowestoft 12/07/2017

I trust Donna implicitly to arrange my holiday for me. I would not dream of having my holiday organised any other way.

Sent by Sophie Whitelock

Lowestoft 10/07/2017

Donna has been fantastic. It's a service that I will highly recommend to friends and family. I'll definitely be using Donna to book future holidays.

Sent by Claire Clarke

Lowestoft 10/07/2017

Donna was so helpful through during the research and booking phase of our break. All tickets were delivered promptly with no inconvenience to ourselves. I would highly recommend Donna to our friends and family and will be looking to book our main holiday abroad through Donna in the near future.

Sent by Emily Freeman

Lowestoft 28/06/2017

I had followed Donna on Facebook for ages but had never booked with her before as we always used high street agencies. After my husband proposed to me we knew that getting married abroad was the option for us and it just didnt seem right to use a high street agency for such an important trip. Donna had posted on Facebook about a Sandals offer that was on at the time. Me and my husband had both looked at Sandals resorts before and fell in love with St Lucia, but online the offer said it would finish in 50 minutes. It was quite late in the evening but i messaged Donna and she called me straight away, and within that hour we had chosen our destination, room and had booked our dream holiday and also wedding venue. We would never have received this service any where else. From then onwards, Donna was only a quick email away, and any questions were answered quickly and all conversations were from the comfort of my own home, not by me having to go into a shop. Donna hand delivered our documents, and also sent all our documents needed to get married and called to make sure we were all ready for the holiday when the time came. Donna even messaged me on our wedding day to see how everything went, not something you would get from a high street agency. We had an amazing holiday and wedding and would like to thank Donna for her professional and helpful service, we cannot recommend her enough and will definiitely be using her for all future holidays.

Sent by Alexandra Harrison

Diss 16/05/2017

Donna was so helpful , answered all my questions really quickly , got us a fab holiday. I would definitely recommend her & will be using her services again for another holiday

Sent by Vivien College

Lowestoft 15/05/2017

This is our second holiday booking with Donna Bidwell and on both occasions she has been so helpful and made the holiday a holiday with taking all the stresses and pressures of organising and arranging things for us . I would highly recommend Donna to my friends and family to book their holiday with.

Sent by Graham Hunt

Lowestoft 28/04/2017

I've got to say Donna Bidwell is just brilliant, from start to finish she was fab in helping us choose our destination and find us the perfect resort and hotel and get us a price within our budget. I will recommend Donna to friends 100%

Sent by Rebecca Amer

Beccles 26/04/2017

Donna is fab, no question or query is too much trouble, she really does take the stress out of booking a holiday!

Sent by Denise Thompson

Lowestoft 16/04/2017

Donna Bldwell deserves her 10 out of 10 score as her help, knowledge and efficiency for arranging our city break was perfect. Nothing is too much trouble for Donna and she even replies to emails in the evenings aswell as at weekends which is great. A true proffesional. We will and have recommended Donna to other family members aswell friends. Keep up your excellent customer service. Well done Donna.

Sent by Sabrina Mirgaux

Lowestoft 07/04/2017

Very happy with the service received. Donna found us the the perfect holiday after providing her with just a few requirements. Always quick to answer any questions too, would definitely recommend.

Sent by Bridget Hudson

Lowestoft 04/04/2017

I found Donna to be extremely helpful. I have never found booking a holiday to be so easy; I would certainly use her again and recommend her to others.

Sent by Michael Fenn

Lowestoft 21/03/2017

Donna is very helpful and doesn't pressurise you into a hard sell, straight forward and efficient.

Sent by Denise Smith

Lowestoft 15/03/2017

Donna listens to what you want from a holiday, and definitely comes up with the good, I recommend her to all my friends who now also enjoy Donna's input to make a perfect holiday. I won't use anyone else

Sent by Donna Hannatt

Lowestoft 06/03/2017

Using Donna's expertise was a huge relief when trying to book our holiday, I instructed what I was after and our holiday was matched accordingly. I will certainly be using this one to one service in the future.

Sent by Katharine Wood

Bradwell, Greay Yarmouth 01/03/2017

Donna made it so easy, brilliant service, always there to help and very prompt at getting things sorted! Will be using again!

Sent by Jemma Dalley

Lowestoft 01/03/2017

I have recommended Donna to several friends. I've booked a few holidays through Donna now and she takes away all the stress and time of searching/booking a holiday. She is always very comitted and professinal - thank you!

Sent by Hadyn Everson

Lowestoft 01/03/2017

A fantastic, smooth and informative booking with Donna. Thank you for your help and assistance in booking this magical short break to Disneyland Paris.

Sent by Albert Wright

Lowestoft 01/03/2017

The service Donna Bidwell supples is excellent, every thing is done just get on plane .will always use Donnas company.

Sent by Brian Codling

Lowestoft 01/03/2017

It's an easy 10 out of 10 Donna has always done a terrific job sorting our holidays I'm probably not the easiest of her customers but nothing has ever been to much trouble for her. Fantastic

Sent by Rosetta Cannone Richardson

Ipswich 01/03/2017

Donna is fantastic and I have recommended her on many occassions,

Sent by Kim Eley

Great Yarmouth 01/02/2017

Donna has been brilliant in finding me a fantastic deal for mine & hubbys trip to New York, would highly recommend

Sent by Tracy Glover

Lowestoft 01/02/2017

Donna is always enthusiastic about out holidays when we book. She takes the stressential and strain ftom us, from the time we leave home we know all is sorted out. I always recommend Donna 100% to all my friends.

Sent by Jo Womack

Lowestoft 01/02/2017

We have been sorting out of Honeymoon with Donna and see was great and we sorted this out so easy and we got a reply so fast everytime we had a question and now looking forward to going in July.

Sent by Beryl Smith

Lowestoft 16/01/2017

Very pleased with the way Donna got everything sorted for us.

Sent by Marie Hartley

Winterton on Sea 13/01/2017

Excellent, efficient service; Donna always goes 'the extra mile'; she takes the hassle out of booking a holiday!

Sent by C B

Lowestoft 11/01/2017

Would highly recommend and will be booking again xxxxx

Sent by Jay Clark

Hoveton 06/01/2017

Donna took the time and made the effort to get as close to my wish list for a holiday for my partner and I as possible. This is the second time I have asked Donna to organise a holiday for me and both times she has done really well (despite my vague requests). I feel safe in the knowledge that Donna has taken care of every detail and she is always there to answer any emails promptly. She was recommended to me by a work colleague and I myself have recommended her to colleagues, friends and family. Basically you get just the holiday you want, with all the appropriate assurances without any of the hassle.

Sent by Laura Catchpole

Diss 31/12/2016

The service is excellent. I have just booked my first holiday through Donna and am looking to book our second holiday. Donna answered all my questions, ensured I was happy and I couldn't ask for anymore. Thank you for making booking a holiday so enjoyable!

Sent by Jacqueline Pittam

Carlton Colville 31/12/2016

Donna was very quick to respond to my initial request for a holiday price and although we didnt get our original destination, we never are organised enough to book a year or more in advance, we did end up with a perfect holiday and only 12 weeks to wait. She has been very helpful and responsive and so far everything is going to plan.

Sent by John French

lowestoft 09/12/2016

This is coming up for the 7th holiday we have booked with Donna, the service is always excellent, absolutely no issues on all occasions. Love the personal side to the way it all works, Donna is always at the end of a phone, and our tickets are always delivered through our door in nice tidy envelopes to take on holiday. Recently donna has booked our wedding in Mauritius and honeymoon in the Maldives, Donna came round and gave us lots options and valuable advice that made our decisions a lot easier. All in all a very competitive service, honest with no hassles, and glad to use a service that helps a friend rather than the big holiday companies that don't really care about you.

Sent by Sharon Clarke

Wangford , Beccles 08/12/2016

First class service, would thoroughly recommend Donna for all your travel requirements and if she doesn't, know she will find out for you!

Sent by Lauren High

Lowestoft 18/10/2016

Donna is brilliant and very helpful. Can't wait for our holiday! Highly recommend!

Sent by Rodyn Blagden

Lowestoft 08/10/2016

Whatever query we raised, it was relevantly answered in a prompt manner.

Sent by Andy Casson

Lowestoft 01/08/2016

Great service. Look forward to the weekend break. Thanks

Sent by Julie Smith

Lowestoft 01/08/2016

Donna was very helpful and efficient. It made booking a holiday so easy! I have already recommended her to friends.

Sent by Kevin Quantrill

Colchester 01/08/2016

Excellent service. Will always look at booking future trips with Donna.

Sent by Rachel Robson

Lowestoft 18/07/2016

Friendly, knowledgeable and helpful. Always has a better idea than I think I have before I get in touch!!

Sent by Kelly Gibbs

Lowestoft 15/07/2016

Donna provided a great service. Just made booking a holiday really easy.

Sent by Maureen Savage

Norwich 11/07/2016

Donna was very helpful and efficient.

Sent by Kevin Quantrill

Colchester 09/07/2016

Donna's service has been excellent and I will always recommend her. Thanks for sorting it all out and look forward to booking future trips.

Sent by Colin Meadows

Lowestoft 09/07/2016

You were very efficient and helpful, thank you.

Sent by Kloe Brown

Lowestoft 29/06/2016

We found that Donna Bidwell was extremely professional, patient and really really helpful. She found us our dream honeymoon with more than we could have ever imagined. We had dreamed of going to one of the Sandals resorts for so long and now our wish will come true, we will more than certainly recommend Donna to our friends and family, we have already done so in the last few weeks! Thanks.

Sent by Carl Poppy

Lowestoft 29/06/2016

Always helpful and goes the extra mile to guarantee a great service.

Sent by Brian Codling

Lowestoft 25/06/2016

Yet again booking with Donna was stress free, and as always would highly recommend her to all our friends. Thanks Donna.

Sent by Sharon Guymer

Lowestoft 24/06/2016

I know I can rely on you to give me the best possible service, as much help as I need and you are there 24/7 to answer my questions. I totally trust your advice and judgement.

Sent by Trudy Vipers

Lowestoft 24/06/2016

Donna has been extremely efficient, knowledgeable, friendly and thorough. I'm so glad I've booked my holiday through her and will definitely be coming back to book my next holiday. I will also be recommending Donna to my family and friends.

Sent by Jay Clark

Lowestoft 24/06/2016

Really helpful. Sorted out exactly the right holiday for us. Excellent service and communication.

Sent by A Kyriakou

Lowestoft 24/06/2016

Fantastic service, nothing was too much trouble.

Sent by Rachel Peek

Lowestoft 24/06/2016

Very helpful and informative in helping us book our recent holiday this summer to Marbella. Would definitely use Donna again to help us with future holidays.

Sent by Denise Smith

Lowestoft 24/05/2016

Definitely recommended as Donna is always at the end of the phone day/night from the start of booking your holiday all the way through nothing to small that she will not try and sort out, to a phone call when your back to make sure everything went smoothly.

Sent by Catherine Thacker

Great Yarmouth 19/03/2016

Donna provides a brilliant service, above and beyond any high street travel agent, wouldn't book any other way x

Sent by Lisa Connellan

London 19/03/2016

Donna is fantastic, not just at dealing with holiday bookings but all the little things that go with it, airport parking, airport lounges etc. Definitely takes the stress and worry out of booking

Sent by Amy French

Lowestoft 19/03/2016

Donna always goes above and beyond, and is an absolute pleasure to deal with. We trust her completely and know our dream holiday is in safe hands.

Sent by Monique McGregor

Lowestoft 19/03/2016

Donna went out of her way to help us sort outlet holiday, very happy

Sent by Richard Alexander

Lowestoft 19/03/2016

Fine n dandy service, many thanks!

Sent by Joanne Bagshaw

Lowestoft 03/03/2016

Excellent, quick, efficient service and answered all my silly questions! Thank you.

Sent by Carol Critoph

Lowestoft 13/02/2016

Stress free way to book a holiday, wouldn't hesitate to use Donna again

Sent by Louise Duffer

Lowestoft 13/02/2016

This is the 2nd time we have booked a holiday with Donna and again she has been excellent. I explained the type of holiday we were looking for and Donna recommended the one we have booked. We will always use Donna for big holidays as it is so easy.

Sent by Albert Wright

Lowestoft 13/02/2016

I would have great pleasure in recommending Donna. For her very good s an pleasant service and help. Will use again. Thank you.

Sent by Sharon Clarke

Lowestoft 13/02/2016

Excellent service , I have already recommended Donna to a work colleague

Sent by Janis Allerton

Lowestoft 13/02/2016

Donna has been so helpful and I would definitely use her again and recommend her to my friends

Sent by Sarah Murphy

London 29/12/2015

Donna Bidwell provided an impeccable service. From start to finish Donna went over and above what was expected and she delivered a wonderful trip for my family. I have never encountered a travel service that provides the level of service that she did for us. I couldn't rate her highly enough. Thank you!

Sent by Hilary Gregory

Beccles 29/12/2015

Feel very confident in placing my travel requirements in your very safe hands.

Sent by Vincent Meadows

Lowestoft 29/12/2015

Very pleasant experience. I really feel that she wants to do the very best for her customer. Replies to questions quickly and is extremely helpful. Will certainly use her services again when needed.

Sent by Paul Garrod

Great Yarmouth 29/12/2015

Donna is helpful, professional and very friendly. She makes booking a holiday an easy and pleasurable experience

Sent by Rory French

Lowestoft 25/09/2015

As always - great service and glad to know I have Donna on hand to help if anything did go wrong

Sent by Ewan Hewertson

Aberdeenshire 25/09/2015

Absolute pleasure working with you, especially as we changed our minds a few times. Thank you

Sent by Richard Doddington

Lowestoft 08/09/2015

Thanks donna for awesome holiday booking will be using you in the future for next holidays.

Sent by Denise Smith

Lowestoft 17/08/2015

Donna has always been at the end of a phone when needed while being at home or abroad and dealt with minor problems straight away.

Sent by Graham Hall

Bradwell 21/07/2015

A wonderful professional service - would recommend to everyone. In every aspect Donna was knowledgeable, offering personal advice from her own experience's which proved invaluable.

Sent by Eleanor Cole

Lowestoft 23/06/2015

I have recommended Donna to many people and will continue to as she is great!

Sent by Beryl Aldred

Beccles 13/06/2015

The service we received from Donna right from the first search for a suitable destination to the actual booking has been superb. We knew this would be so as Donna has arranged travel for us before and we will continue to use her for any future holidays. We would have no hesitation in recommending Donna and Travel Counsellors to all our family and friends because we know the service you will get is second to none, thanks Donna!

Sent by Carol Critoph

Lowestoft 13/06/2015

I would definately use Donna again to book a holiday. Having tried to book Hotels, and flights before it is usually a nightmare trying to tie everything together. This was easy and stress free.

Sent by Vikki Alterman

Birmingham 10/05/2015

I already have recommended Donna and will continue to do so to everyone I know. The fact that she puts herself in her clients’ shoes and gives the same service that she would demand herself makes her invaluable to your company.

Sent by Sarah Chilvers

Lowestoft 10/05/2015

Always fantastic service, and it's nice to know Donna is always there at the end of a phone.

Sent by Eileen Moir

Lowestoft 17/04/2015

Very quick professional service, without us having to do a thing!!

Sent by Robert Taylor

Lowestoft 25/03/2015

Extremely pleasant, helpful and thorough with a 'nothing is too much trouble' attitude

Sent by Paul Peek

Lowestoft 19/02/2015

Fabulous personal bespoke service received, thank you.

Sent by Andrew Coleman

Lowestoft 17/02/2015

Always friendly and a great help through the whole process from start to finish.

Sent by Nigel Vincent

Lowestoft 12/02/2015

Would and already have recommended others whom have booked with Donna.

Sent by Richard Northcott

Ipswich 12/02/2015

We have used Donna a number of times now for all kinds of holidays from our honeymoon in Dubai and Mauritius to weekend breaks in London to see a show, a beach holiday in Lanzarote to our first anniversary in Venice. Donna has also just booked a cottage in the Yorkshire Moors for us for a romantic surprise Valentines weekend for my wife and I. Nothing is ever too much trouble and her response times are truly phenomenal. She also always tries to do special touches for us too which is lovely. We have already recommended Donna to some of our friends and will certainly continue to do so.

Sent by Charlene Wright

Lowestoft 08/01/2015

Donna is amazing at her job, always recommend her to clients, family and friends, great service xx

Sent by Amy Morfitt

Lowestoft 08/01/2015

Donna was so incredibly patient and nothing was too much trouble! I will definitely be recommending her to my friends and family!

Sent by Rob Horton

Lowestoft 03/01/2015

Absolutely fantastic service assisting in putting together a stag trip. Would definitely recommend to others and for future trips/holidays. Thanks Rob

Sent by Lee Torczynowycz

Holmfirth 01/11/2014

Donna was recommended to us by a relative. We had heard very positive comments about all aspects of booking through Travel Counsellors rather than a travel agent. We had high hopes for our wedding in Mauritius, and we certainly weren't disappointed. Our wedding was better than we could have ever imagined, with the perfect Mauritian scenery surrounding us. Donna made sure everything ran smoothly from booking, to checking out. The holiday exceeded our expectations and Donna was always on hand if we needed her. We will definitely be booking our future holidays, and weekends away, through Donna as she provides the best customer service, and the most competitive prices. We would like to say once again, thank you so much to Donna for creating our perfect wedding/honeymoon. Lots of love Lee and Lucy

Sent by Beryl Aldred

Beccles 29/10/2014

Donna found us an acceptable price very quickly for, what is, quite a complicated set of requirements. Not only did she do this there was also a choice of destinations all within the budget set and all within a short space of time. We are now looking forward to our holiday next May, thank you so much.

Sent by Sarah Hogg

Lowestoft 27/10/2014

Have received excellent advice, help and professional treatment from Donna Bidwell. We have already recommended her to two friends who are looking to book holidays soon.

Sent by Mark Chipperfield

Lowestoft 27/10/2014

Helped me with arranging a stag for next year 2015, even spotted a spelling mistake I had made on a name for the tickets before it was too late as it could have been costly, have no doubts in booking with Donna again and would definitely recommend her.

Sent by Kevin Quantrill

Colchester 27/10/2014

An excellent, professional service. Good communication and look forward to sorting the next trip!

Sent by Tammy Smith

Lowestoft 10/09/2014

Thank you to Donna Bidwell for an outstanding service! From the moment of booking through to arriving at the resort, everything was taken care of! Even on our return a friendly email to ask how we enjoyed our holiday. I would definitely recommend Donna to my friends as she takes the stress out of your holiday so you can sit back and relax. Thank you.

Sent by Sabrina Brown

Lowestoft 10/09/2014

Donna went above and beyond her role to book our holiday and found us an amazing holiday at a fantastic price. She even returned to the office late that evening so we could book it before we lost it, and she was then on her way out for the weekend. She really didn't have to do that, but wanted to be sure we got the deal and holiday she had found for us. Donna is a credit to Travel Counsellors and we will be booking any future holidays with her.

Sent by Brian Codling

Lowestoft 10/09/2014

Yet again Donna has been brilliant. She is always available any time of the day or night and is always very quick in getting back to you. l will of course keep recommending her to friends and work colleagues, she's been fantastic.

Sent by Gemma Cormican

Yorkshire 10/09/2014

I already have recommended her to a few people.

Sent by Estelle Clifton

Gorleston 15/08/2014

A friendly, quick and efficient service I will definitely be using again. Thank you Donna.

Sent by Owen Carroll

Lowestoft 15/08/2014

I would like to say Donna was very professional and very helpful. Quick on coming back with holidays suited to what I have asked her for. Very highly recommended.

Sent by Marie Connellan

Great Yarmouth 15/08/2014

Donna was recommended to me by my FUSSY daughter who has used Donna many times before and knew I was looking at different things. I have many health and mobility issues so have to be very careful when booking holidays. After speaking to Donna she made some suggestions. A couple years ago she found just what we were looking for but due to other problems we were unable to book. Donna had spent her time on us but was very understanding when told we would not be booking. When we contacted her this year she was very happy to start again looking for something suitable. After doing much research she has found just what we want and confirmed with the companies involved that my specific needs were met. Donna has made the experience of booking a holiday much easier and taken the worry away leaving me to enjoy the anticipation of a brilliant holiday. I could not have asked for more.

Sent by Beryl Smith

Lowestoft 15/08/2014

As this was a short notice holiday with a limited date, was very pleased with the speed Donna sorted it and would certainly recommend her.

Sent by Dawn Cooper

Lowestoft 15/08/2014

Donna has given us excellent service in booking our holiday. She answers email enquiries instantly and often follows up with a phone call to ensure I have received it and if I have any further questions. I will certainly book with her again and have recommended her to friends and family.

Sent by James Tinsley

Norwich 22/07/2014

Donna, was absolutely fantastic. I cant give her high enough praise. She contacted when she said she would, compared an unbelievable amount of options for us, being a honeymoon we want it to be perfect and Donna has helped so much. I will be recommending Donna to anyone and everyone. Thank you.

Sent by Paul Garrod

Great Yarmouth 21/07/2014

We have once again used Donna's expert knowledge and personal attention to book our annual holiday. As always Donna makes this a very easy process. She is always very friendly, professional and so very easy to contact at all times. I would highly recommend Donna and Travel Counsellors to everyone.

Sent by Kristy Moore

Lowstoft 08/07/2014

We have already recommended Donna to family and friends and will continue to do so. She has been great and I know she is just at the end if the phone if we need anything.

Sent by Hannah Lambert Lodrick

Hampshire 05/07/2014

Very easy, efficient, friendly, cost effective and professional. No reason not to use Donna again - she made the whole thing very simple and fun!

Sent by Louise Philp

Lowestoft 05/07/2014

It has been a long time since we went abroad, and this is going to be our first family holiday out of the UK with the children. I was a little worried as I know so much has changed over the last few years and I didn't have a clue where to begin. So, after a few recommendations I got in touch with Donna, she was amazing. Donna found us our perfect holiday within a couple of days. All questions we had were answered and Donna has made the whole process so easy for us. I've already recommended Donna to a few people, and will continue to do so. Many thanks.

Sent by Diane Moreline

Clacton 05/07/2014

Very impressed with the hours that Donna worked to find a suitable hotel that was conveniently situated and had the rooms available for my sister's wedding party. Paula my sister can now relax knowing all is sorted for her June wedding next year.

Sent by Paula Hart

Lowestoft 05/07/2014

Fab consultant. Very helpful, works hard to get you exactly what you're looking for and always there for questions and answers when needed. Giving you 100% service.

Sent by Leanne Stokeld

Lowestoft 05/07/2014

If anyone is looking to book a holiday, I can't promote Donna Bidwell Hunt enough! Donna is extremely professional and knowledgeable in her field. She had to deal with late passports, missed flights and changing flights for us and did all this promptly, giving us the most amazing holiday! Check her out!

Sent by Maureen Gray

Great Yarmouth 05/07/2014

Very helpful, nothing was too much trouble to do, even checked our passports. Would use her again.

Sent by Matthew Smith

Lowestoft 29/05/2014

Donna is great and really cares about the service she gives her clients. One year we were let down by our flight provider the evening before traveling. Donna spent that evening, after office hours, sorting out and arranging an earlier flight with another provider, she also arranged extra accommodation for our early arrival. I would not hesitate to recommend Donna, we have recommended her to all our family and friends.

Sent by Paul Pearce

Aylsham 29/05/2014

On value for money, communication and producing interesting options for our Vietnam trip we would not have considered, we can't see how the process could have been much better. First time we've used Donna and Travel Counsellors and we certainly shall again.

Sent by Sally Blowers

Lowestoft 20/05/2014

Very knowledgeable, friendly service, helpful, efficient and quick to answer my queries. As a bonus Donna found me a fantastic price for my holiday with extras I didn't expect.

Sent by Vikki Alterman

West Midlands 14/05/2014

First class service from start to finish. There aren't enough positive adjectives in the English language to describe Donna and the service she provides. She doesn't just go the extra mile she does a marathon! If only there were more Donna's in the service industry.

Sent by Carly Hoskin

Lowestoft 13/05/2014

Just wanted to say a huge thank you for booking our trip to NYC! Your recommendations and knowledge of the city were fantastic and I really appreciate all the extra bits you did too, checking us in online at ridiculous o'clock, and booking our trips and even our airport hotel/car parking. It took a lot of the hassle away, and most importantly, we had the best time! Thanks again.

Sent by Sarah Husband

Ipswich 09/05/2014

I cannot speak high enough of Donna Bidwell. I have splashed across my Facebook and contacted all my friends about her service. She is definitely the holiday fairy godmother. She has booked us a wedding vow renewal beyond our wildest dreams to Mauritus. I think she actually gets more excited about booking the holidays than her clients!

Sent by Trudy Hurr

Southwold 03/05/2014

We have passed on Donna's details to someone we know for their honeymoon as she was brilliant in sorting ours.

Sent by Kevin Jay

Norwich 10/02/2014

We found Donna to be very helpful even with a tight deadline. She kept us up to date via telephone and e-mail and we look forward to our holiday in a couple of weeks.

Sent by Brian Codling

Lowestoft 02/02/2014

Donna is the best, she is always available whatever time of day or night if I have a question and is very professional and always gives great advice. I have and will continue to recommend Donna to friends and family and look forward to booking our next holiday with her.

Sent by Natalie Chong

Lowestoft 01/02/2014

Donna was absolutely amazing when organising our holiday! She was incredibly patient with me when I changed holiday destinations 4 times in one week! Nothing was too much trouble, emails were answered early in the mornings, late at night and at weekends! She got us a great deal and I am incredibly grateful for all the hard work that she put in to organise our trip! Thanks Donna!

Sent by Louise Duffer

Lowestoft 01/02/2014

Donna was great, provided the quote on the same day even though it was a Sunday. I appreciated her honest advice and help.

Sent by Joanne Ogogo

Lowestoft 01/02/2014

Donna was very efficient and helpful. Would recommend. Thank you.

Sent by John Henshaw

Essex 01/02/2014

Great service and on the ball, will always now use Donna for all travel arrangements.

Sent by Helen Gooch

Lowestoft 01/02/2014

Donna Bidwell could not have been any more helpful when booking our holiday. The service we received was second to none and we would not hesitate in recommending her to our family and friends :)

Sent by Louise Duffer

Lowestoft 20/01/2014

Donna was great, provided the quote on the same day even though it was a Sunday. I appreciated her honest advice and help.

Sent by Helen Gooch

Lowestoft 20/01/2014

Donna Bidwell could not have been any more helpful when booking our holiday, the service we received was second to none and we would not hesitate in recommending her to our family and friends :)

Sent by Sharon Northcott

Ipswich 20/01/2014

I have used Donna Bidwell to book a few holidays for us now and always receive outstanding service. Donna is very knowledgeable and will always respond quickly to enquiries, we can't rate her highly enough.

Sent by Mike Scriven

Lowestoft 20/01/2014

Donna was excellent - so much more than a travel agent! I will be sure to consider Donna's services again when travelling!

Sent by Richard Bateman

Great Yarmouth 20/01/2014

I recently used Donna to organise a short family holiday and she proved to be extremely attentive and conscientious in everything she arranged for me. Donna clearly derives a great deal of pleasure from her work and from helping her clients.

Sent by Graham Hall

Great Yarmouth 20/01/2014

Donna was very professional in her understanding of what and where we wanted to go on our holiday - she asked the appropriate questions to be able to target the type, style and cost of holiday we were looking for. I would recommend her as a Travel Counsellor to anyone and everyone.

Sent by Michele Savage

Taverham 17/12/2013

First time I have used Donna and what fantastic service and value for money. I would (and have) recommend her to friends, family and business colleagues.

Sent by Graham Hall

Bradwell 17/12/2013

Donna was very professional in her understanding of what and where we wanted to go on our holiday - she asked the appropriate questions to be able to target the type, style and cost of holiday we were looking for. I would recommend her as a Travel Counsellor to anyone and everyone.

Sent by Andrew Cole

Lowestoft 04/11/2013

Donna was fantastic throughout, not only during the booking of the holiday but also in the pre departure tasks and during our time away by organising flight check in. I will definitely use Donna again and would highly recommend her to anyone wishing for a good value, trouble free holiday.

Sent by Lesley Stephenson

Hopton 12/09/2013

Donna was more than helpful and came up trumps with a fab looking resort. No complaints whatsoever.

Sent by Sarah Guymer

Oulton Broad 12/08/2013

I've recently booked my wedding abroad with Donna and can't thank her enough for all her hard work and help. I really couldn't have done it without her! No matter what day or time it is she always emails me back with answers to any questions I have. This is now the second holiday I've booked through Donna and wouldn't book with anyone else! I can't recommend her enough!

Sent by Graham Baker

Worlingham, Beccles 10/08/2013

Donna was very efficient and very helpful and also very patience with my query, will contact her in the future

Sent by Claire Crosbie-Boreham

Ipswich 09/08/2013

Donna was very personable, efficient and quick with her responses. I was referred by a very good girlfriend and as we both have now had a great experience with Donna we will be asking her to arrange a big joint family holiday next summer for us all. Why do all the searching online yourself when Donna can do it all for you including the booking and checking in for flights.

Sent by Louise Drake

Lowestoft 09/08/2013

Donna has been very helpful and got me the holiday I wanted even though it was only in England. Nothing seemed too much trouble and she made me feel very special and important.

Sent by Danny Kemp

Lowestoft 01/05/2013

We have used Donna a couple of times now for our holidays around the world. Donna provides great locations and additional information for where you wish to go. I have researched many of the offers Donna has put together for our times away and could not come up with a better price, especially with all the extra work and detail that Donna put-in to make our time away enjoyable. Donna maintains good communications through-out the booking and checking-in process for your holiday and flights. You are kept up-to-date with your holiday’s progress with great results and Donna is always contactable on-line or by phone, with a quick response. I can fully recommend Donna for a positive, trouble free and peace of mind holiday from start to finish.

Sent by David Eagle

Lowestoft 12/04/2013

I would without a doubt recommend Donna for anyone looking to book a holiday. Her knowledge, quick response to enquiries and potential quotes are second to none. I find her approach both very professional and down-to-earth. No jargon or pressure sell from Donna, just plain good old fashioned high quality customer service.

Sent by Sharon Guymer

Lowestoft 30/03/2013

Donna is so helpful and such a pleasant person to deal with. She did absolutely everything, this is the least stressful start i've had with booking a holiday. I feel Donna has become a friend too, I will always get her to do my bookings from now on and am telling everyone about her and her flawless service. She's also booking my daughters wedding abroad, thats how confident we are about her.

Sent by Andy Cole

Lowestoft 25/03/2013

Great service from Donna. Very quick reply to e-mails or calls. Good advice and good attention to detail. I am sure I will use her services again.

Sent by Tracey Jermy

Great Yarmouth 25/03/2013

Donna is exceptionally friendly and helpful. Nothing is too much trouble. She responds quickly to any enquires or queries.

Sent by Sharon Edgar

Ipswich 25/03/2013

We received excellent service from Donna Bidwell and will have no hesitation in using her again, or recommending her to friends and family.

Sent by Sharon Guymer

Lowestoft 22/03/2013

Donna certainly made my day today. After her emailing my daughter about the perfect holiday, I ended up booking to go. From start to finish it was booked done and dusted in about 15 minutes. Where else would you get this high standard of efficient friendly service. Would never dream of going anywhere else now to book any future holidays and I will be passing on Donnas name to all my friends. Thank you Donna.

Sent by Matthew Smith

Lowestoft 18/03/2013

Donna is a great asset to Travel Counsellors. We always go to her first for our holidays. Her help and advice is priceless!

Sent by Rory French

Lowestoft 16/03/2013

We have been on two city breaks and one holiday and had a great time on all. Absolutely no complaints on all accommodation used. Great service provided and a personal touch is added when Donna is at the end of a phone, rather then just a computer screen. Thanks again Donna.

Sent by chantelle walters

lowestoft 10/03/2013

Donna was a great help with this large booking. I have heard many good things about Donna's great customer service and will certainly use her services in the future.

Sent by Kathryn Baker

Lowestoft 16/02/2013

I would just like to say a massive thank you to Donna for booking our amazing honeymoon within three hours of speaking to her on New Years Eve. I emailed Donna early that morning saying we would like to book it that day, she called me back and we had it all booked by lunch time! Donna called me to recommend the best places for our budget and where we wanted to go and we are so so excited to go in November. She is so patient and works really hard to get you what you want! Thanks Donna!

Sent by Kerry Holland

LOWESTOFT 09/02/2013

Donna needs a medal for her patience! After several different locations and changing our minds several times as to when and where we wanted to go Donna was able to find us a fab holiday in Crete in August! With great flights and private transfers and 20kg luggage allowance too, she even sorted out the car parking at Gatwick. We cannot wait, it was great sorting things out in the evening when we were all able to get together to discuss the holiday. You couldnt get that in a normal travel agent! Thank you Donna, I am counting down the days till we go.

Sent by Peter Ballard

Norwich 28/01/2013

Very impressed with the service Donna gave, and how closely she met our brief.

Sent by Brian Hunter

Lowestoft 28/01/2013

Nightmare scenario - we had to arrange flights to Spain, airport hotel accomodation and a package holiday to Bulgaria, all arrangements to be made at the same time. Dream conclusion - We just got a Travel Counsellor to do it all. Thanks

Sent by Andy Waters

Beccles 28/01/2013

I have known Donna and she has been booking my holidays for some time and is by far the best travel consultant I have EVER dealt with, she takes a great deal of pride in how she packages my holidays as if they were her own and she always goes that extra yard to make sure what she has booked is special. It doesn't even matter if what she quotes is slightly more than the competition (which often it isn't) as the service she offers is well worth the extra!

Sent by Karla Adams

Norwich 28/01/2013

After weeks of searching for a multi-centre holiday, liaising with numerous travel agents and also attempting to do it manually, I was very impressed with how Donna very quickly came back to us with the perfect itinerary, incorporating all three destinations (Bangkok, Chiang Mai and Bali), in the correct order, on the perfect dates and for much cheaper than all the others.

Sent by Sarah Guymer

Oulton Broad 24/01/2013

Fantastic service from Donna. No matter what day or time it is she will answer all your questions for you and get you a great deal! Been such a great help and better than any travel agents we've been to. Can't wait for her to book our wedding for next year!

Sent by Carly Moore

Lowestoft 21/01/2013

We have recently returned from a wonderful wedding and honeymoon in Mauritius. Donna did so much searching for me in the first instance we weren't really sure where we wanted to go but she was very patient. When we did finally narrow it down she went out of her way to find out wedding dates available directly with the hotel and checked out any other niggly things that I was worried about prior to booking up. Paperwork was all so simple to get married in Mauritius, all we had to organise was ourselves really. The hotel looked after us really well too. We made the best decision and had an amazing time! We have booked our holidays with Donna before and will continue to in future.

Sent by M Smith

Lowestoft 05/01/2013

Would highly recommend Donna, when we had problems with our flight being cancelled, she was there searching for different airlines to get us on holiday at 11pm. Any other travel agent would have packed up and gone home way before then leaving us waiting till the morning to try and sort the problem! Can't thank her enough for her help in sorting this and letting us enjoy the start of our holiday stress free!

Sent by Tania Ogston

Lowestoft 02/01/2013

Donna was superb in helping me book a surprise trip to Las Vegas for my boyfriend's birthday. I didn't really know where to start as there were so many hotels to choose from but Donna was able to offer some fantastic advice and we ended up having an excellent holiday. Donna is very personable and ensures every detail is covered, taking the stress away from her customers. I have already recommended Donna to friends and family. Thank you!

Sent by Peter & Trudy Hurr

Reydon, Southwold 30/12/2012

After a year of highs and lows we needed someone to sort out a really special holiday/honeymoon for us. Donna was that person and she even did a home visit. All we have to do is get on the plane and enjoy two weeks in Jamaica.Thanks Donna.

Sent by Geraldine Plane

Caister on Sea 29/12/2012

I have now booked two holidays with Donna, the first one to Egypt in a couple of weeks time and then to Florida with family at Easter. I have found her service to be very efficient and helpful, and would recommend her to friends and book again myself.

Sent by Ella Peck

Lowestoft 20/11/2012

Donna has been so helpful with booking our honeymoon. We didnt really know where to begin and Donna gave us some great choices and good advice! We have ended up booking something truly amazing and cannot wait for next year! Would highly recommend her service!

Sent by Cassy Barnes

Lowestoft 17/11/2012

Having been recommended Donna to help book our honeymoon, I was very pleased to find that she was extremely accessible, flexible and helpful in finding a fantastic honeymoon for us. Donna is very on-the-ball, has a lot of knowledge and offers great packages at good prices. We are so excited to go on our honeymoon to Mauritius and have every faith that it will be just as amazing as it looks because we know Donna has sold us the whole package so we need not worry about anything...just what to pack! Thank you and we will definitely use your services again, Cassy and Stacey.

Sent by Sheryl Naylor

Norwich 25/10/2012

Donna was more than helpful and very knowledgable on the services on offer. I would definitetly reccommend her to my friends and family! Great Service!

Sent by Becky Reeve

Lowestoft 30/09/2012

Dear Donna, We've just arrived back from our fantastic holiday in the Dominican Republic, staying at Dreams Palm Beach resort.Thank you so much for all your help, advice and personal attention in booking such a wonderful destination for us. If anyone is thinking of using Donna for the first time let me reassure you she will go the extra mile to make sure you get what you are looking for! Highly recommended and once again thank you Donna for everything!

Sent by Rosetta Richardson

Ipswich 27/09/2012

Donna is fantastic to deal with, she very efficient and concientuous and treats your holiday requirements as if they were her own.

Sent by Kirsty Gault

Glasgow 27/09/2012

Donna has been a first class agent throughout! She has been consistent and never let us down. Always ensuring we are fully up to date and making herself readily available at all times. This is a key and extremly special time for me and my partner and she has worked closely with us to ensure we have top class holiday for excellent value! I would highly recommend using Donna, she has been fantastic!

Sent by Paul Liles

Lowestoft 17/09/2012

Donna provided excellent advice and was able to use knowledge and experience to answer all of our questions, to enable us to be fully happy with our planned Holiday. Donna was always available to communicate with and on the few occasions we could not get hold of her, she returned our calls very quickly. We normally book everything ourselves and don't normally use an agent, but we will definitely be contacting Donna again next time we want to plan and book a holiday!

Sent by Amy French

Lowestoft 18/08/2012

Donna has been marvellous during our booking process, finding us a fantastic deal and answering all of our queries, and I am confident there is still more to come! Myself and the other members of the travel party would recommend her in a heart beat.

Sent by Rory French

Lowestoft 18/08/2012

I haven't been on the holiday yet but all the service I have received so far from Donna has been excellent and I can see what pride she takes in her work.

Sent by Lisa Connellan

Greenwich 10/08/2012

I have booked 2 holidays with Donna and the service has been exceptional. From the first moment nothing was too much trouble, she was really knowledgable about the resorts and nothing was too much trouble, we often exchanged emails evenings and weekends which is so useful when you work full time. Our last hoilday she even got us an upgraded suite with a private pool so she has set the bar high! We can't wait for the next holiday and know it will be exceptional Her passion for the job really shines through which is not only reassuring but refreshing I would recommend Donna to anyone and wouldn't ever go back to a high street or online agent!

Sent by Keith Winpenny

Lowestoft 31/07/2012

Donna came back with options for us, all of which more than met our requirements. Furthermore, she was only happy to provide details of locations and accomodation that she would be happy staying at. Superb service - Thanks Donna :)

Sent by Brian Codling

Lowestoft 05/07/2012

I found Donna to be very professional, friendly & prompt in her service, We are very much looking forward to our holiday to Bangkok & Phuket, a holiday we have talked about for a while, Just one phone call to Donna and it was all arranged within a matter days stress free (great). We would not hesitate to recommend her to our friends and family.

Sent by Ricky Crisp

Lowestoft 05/07/2012

We booked a family trip to Euro Disney through Donna and we were very impressed with the service we got. Donna was very professional throughout and got us all the little added extras that makes a huge difference, especially with children. We will def be using Donna again for our future holidays

Sent by Karen Youngs

Gorleston 05/07/2012

Donna researched and booked a last minute holiday for myself and my husband. Everything we asked for we got and we also found a bottle of bubbly in our apartment on arrival. I would highly recommend Donna for your next holiday arrangements - it takes out all guess work of internet research!

Sent by Jon McGraine

Lowestoft 21/06/2012

Donna was personally recommended by my brother so I expected a good service, however, I wasn't expecting it to be so good. From the moment she took my first call she has been nothing short of amazing...she was able to take our dream honeymoon idea and make it happen. I would strongly recommend you use Donna for your holiday needs, we will be doing so again soon. Jon

Sent by Daniel Watson

Lowestoft 12/06/2012

Where do I start...We were attracted to Donna because of her friendly helpful manner and she has exceeded our expectations since. Nothing is too much trouble and she responds to emails day and night promptly and with all the answers. I thought booking a honeymoon would be stressful and exhausting but Donna has made this a pleasure. We have 100% trust in Donna and really feel valued as a customer. No hesitations in recommending her to one and all. Thanks Donna

Sent by Jenna Cooper

Lowestoft 04/06/2012

We had been very undecided on where to go for our honeymoon,but thought maybe somewhere in the carribean. I emailed Donna and she promtly arranged to phone me at a time convienient to me. She asked for the vital info and she could immediately reccommend several destinations for us to choose from. Donna was also able to give me first person advice as she had herself stayed at one of the resorts. we decided on a destination and Donna secured us a great deal, just where we wanted to be, the flights were also included so we didn't have to lift a finger. Donna took all the stress out of finding our dream honeymoon destination and securing the deal and flights. I would not ever book another holiday with any one else.

Sent by Fiona MacLiam

Shrewsbury, Shropshire 03/06/2012

Having enjoyed a holiday with friends which was arranged by Donna Bidwell, I didn't hesitate to contact her with my next family holiday requirements - I knew from the first holiday that Donna paid attention to all the small details (as well as the big ones!) which add up to make the real difference between a holiday and a good holiday! Donna could not have been nicer to deal with or more efficient; she immediately understood my various family's requirements and has been gracious enough and absolutely lovely about changing some of those since the original booking too! First rate service and a pleasure to liaise with - thank you, Donna. Fiona MacLiam

Sent by Elli Reeder

Lowestoft 14/05/2012

What can I say except that Donna is absolutely amazing, helpful, friendly and very tolerant as it took me a while to decide which hotel we wanted to stay at for our honeymoon!! I would absolutely recommend Donna to anyone who is looking to book a holiday. I'm so looking forward to our honeymoon as Donna has done her upmost to make it an amazing time for us!!

Sent by Sarah Crisp

Lowestoft 24/04/2012

I have recently booked my honeymoon with Donna. We knew where we wanted to go and what we wanted to do but had no idea which hotel to stay in. With Donna's help and experience she has managed to build the perfect honeymoon just for us. I really can’t wait. Donna managed to take all the stress out of booking our honeymoon and was always available when I needed her and never failed to get back to us. It was nice to be able to speak to someone outside of the usual travel agent 9-5 hours. I would really recommend Donna to all my friends and family as her customer service really does take the stress out of booking a holiday. Thanks again Donna for all your hard work and making our honeymoon such a special holiday made just for us.

Sent by Rebecca Simpson

Beccles 18/04/2012

A friend recommended I use Donna and it was the best decision! Donna booked us our dream honeymoon to the Maldives - she was so helpful, replied instantly to all my questions (and me changing my mind) and took the stress out of finding the perfect holiday! I am already recommending Donna to all my friends and family and I've not even been on the holiday yet!

Sent by Adam Wade

Lowestoft 13/04/2012

Our holiday whichDonna arranged for us was fantastic. Her support through the planning for our holiday and wedding was first class. We strongly recommend booking a holiday with her and we will use her for our future holidays!

Sent by Kevin McGraine

Lowestoft 12/04/2012

Thanks to Donna for all her hard work in finding myself and my Fiancee the perfect honeymoon. Your friendly and professional approach to towards us made us very comfortable, relaxed and confident that you would find us the perfect honeymoon. We will of course, be recommending you to all of our friends and family and anyone else we know. 10/10 for everything Kev & Kaz

Sent by Philip Gunn

Gorleston-on-Sea 02/04/2012

Donna is a true professional. She knows what she is doing and always does what she says she will do.

Sent by Sheridan Smith

Diss 01/04/2012

Donna was really helpful, efficient and friendly. She made the whole booking process totally stress-free and got us a great deal. I'll definitely be asking her to book my next holiday too.

Sent by Lisa Clare

Lowestoft 21/02/2012

Donna was extremely helpful when booking our holiday, we would highly recommend her to family and friends x

Sent by Sheetal Malhotra

London 09/02/2012

Donna has done a fab job in helping us organise our honeymoon. Our requirements kept changing but that didn't deter her at all. She kept with us until we found the perfect honeymoon. She is so supportive, always happy to answer questions and she must be by her phone all the time as she responds to emails and phone calls ever so quickly. Thank you so much Donna. As soon as I'm back from honeymoon I'll be in touch to arrange that trip to Sri Lanka :-)

Sent by Sharon Hume

Lowestoft 03/02/2012

Donna has helped us to arrange our wedding in Antigua, planning a wedding can be stressfull enough but with Donna i have none of that any queries or issues have been answered and dealt with in excellent time, nothing is to much trouble for her at all. Booking with Donna has been pleasurable and very stress free i would thoroughly recommend her and her knowledge and patience is 100% you will not get this greater experience anywhere else we will definitely use Donna again in the future. All we have to do now is look forward to our wedding thanks to Donna xXx

Sent by Jean hunt

lowestoft 29/01/2012

I would reccomend Donna ( If you are thinking of going on holiday ,excellent service )I phoned Donna told her our detailes with in 2 days it was all booked up for us no worry no hastle brilliant service ( thank you Donna .)

Sent by Jean hunt

lowestoft 29/01/2012

I would reccomend Donna ( If you are thinking of going on holiday ,excellent service )I phoned Donna told her our detailes with in 2 days it was all booked up for us no worry no hastle brilliant service ( thank you Donna .)

Sent by Darren Moore

Lowestoft 25/01/2012

We booked our wedding in St Lucia through Donna and were very pleased with the service she provided. Donna took care of checking us in at the airport and added a few nice touches along the way such as bubbly and cakes on the plane and pictures of our daughter in our room when we got there. We felf safe in the knowledge that all the little details were sorted and we thoroughly recommend booking through Donna. Mr and Mrs Moore.

Sent by Angela Moore

Lowestoft 25/01/2012

We were very pleased with what Donna booked for us . The hotel met all our expectations we couldn't find a fault with anything .

Sent by Jessica Rafferty

Lowestoft 04/12/2011

When the recent floods hit Thailand, my husband and I were concerned about whether we would be able to go on the holiday we had been looking forward to for months. Donna was able to reorganise our trip so that we departed at a later date and gave us plenty of options to choose from regarding dates, hotels and resorts. Without her help, we really wouldn't have know where to start with changing flights and transfers etc., but she made the whole ordeal easy to cope with and was always at the end of the phone, willing to do whatever she could to ensure that we had the best time. The service we received from her was above and beyond what you would get from any other travel agent, so much so that we have already contacted her regarding quotes for our next holiday!

Sent by Kelly Brown

Ipswich 15/11/2011

It was a totally different experience booking our honeymoon. Not just because of the nature of the holiday but because of the help and assistance we received from Donna. Donna listened to our wishes and offered us the perfect package for us and our daughter - not something we found easy with any other travel agent. We are looking forward to enjoying the most memorable holiday of our lives. I would recommend Donna in an instant, and have done!

Sent by Chantelle Walters

Lowestoft 15/11/2011

I was more than happy with the service I received. Not only did I get a great holiday, but the service was great, efficient, professional and I would certainly recommend Donna to others! The communication is also excellent, which i think is important. I will continue to use this service for my holidays. A great friendly service!

Sent by Daisy Stokeld

Essex 12/11/2011

I was recommended to Donna from a friend when I was looking to book a weekend away for me and my partner and also a group skiing trip. Donna arranged both trips and was very efficient and came up with lots of ideas and costings very quickly. I would recommend using Donna to anyone as I found her service a great help.

Sent by Lauren Haylett

Great Yarmouth 13/09/2011

My boyfriend and I were recommended by two seperate friends to use Donna to book our holiday and we were not disappointed. We received an excellent service and nothing was ever too much trouble. We couldn't decide on a location and with Donna's experience and helpful attitude she managed to find us the perfect holiday. She always responded to my e-mails in a timely fashion, even late on a Friday evening! I would definitely recommended her to friends and family and will being use her services to book our next holiday.

Sent by Terri Cooper

Milton Keynes 01/09/2011

Donna has helped arrange my wedding to St.Lucia and has gone over and above her duties to ensure this was stress free for myself and my husband to be! She has answered queries and dealt with issues in an excellent timely manner and has been friendly and professional throughout! I would definitely use her services again when considering future travels for myself and recommend her to friends and family without hesitation! :-)

Sent by Stuart Lark

Norwich 23/08/2011

Donna has recently booked us a family holiday to Gran Canaria. She responded quickly and professionally to my enquiry and nothing was too much trouble. She even went out of her way to confirm the booking on a Sunday. She has also subsequently organised airport parking and overnight hotel stay. I am very happy with Donna's help and would have no problem using her services again or recommending her to friends and family.

Sent by Jaclina Virgin

Gt Yarmouth 25/07/2011

Very happy with the personal and highly professional service received from Donna. She was extremely helpful without being pushy and nothing was ever too much trouble. I was very indecisive and explored many options and Donna was always full of ideas and suggestions and never made me feel bad or like a nuisance. Would not hesitate to book holidays with her in the future and would highly recommend her.

Sent by Hayley Coleman

Carlton colville 29/06/2011

A friend who has previously booked with Donna recommended I book with her. I am really pleased we did, nothing is too much trouble and she found us a better deal than other agents. I was so pleased with the service that I wouldn’t actually mind paying more to go through Donna. Other agents could learn a thing or two from how Donna looks after her customers. I will certainly stick with Travel Counsellors now.

Sent by Denise Doherty

Gorleston, Great Yarmouth 01/06/2011

I would thoroughly recommend booking a holiday with Donna. For once, booking was made pleasurable and any stress was elimated immediately by her quick,helpful caring service she offers. Nothing was too much trouble for her, a lovely personal attitude to have. We were so impressed we booked a further holiday with her the next day and will certainly use her from now on.

Sent by Paul Garrod

Great Yarmouth 26/05/2011

I booked a family holiday to Jamaica through Donna. She found exactly what we needed and dealt with the whole process, professionally, reliably, personally and friendly. I was unsure whether to go away from the high street travel agents, as I have always used them in the past. But Donna's friendly attitude talked me round, and it was the best thing I have ever done. Thank you Donna.

Sent by Justin Taylor

Lowestoft 18/05/2011

I would and have recommended Donna to friends. Her knowledge, patience and professionalism made for a very pleasant holiday booking experience. No hard sell, just great service, attention to detail and a great price.

Sent by Dulcie Bloomfield

Bury st Edmunds 13/05/2011

We have booked our holiday through Donna and we are really looking forward to it. Due to various work commitments our criteria and holiday preferences kept changing, Donna was really patient with us and kept searching until she found the holiday that met all of our needs. Donna is excellent at her job and provides a friendly and flexible service to take the stress out of searching for a holiday yourself.

Sent by Debbie McBride

Norwich 10/05/2011

Very good and personal service. Extremely quick and efficient. Will recommend to all my friends and family.

Sent by RACHAEL ADAMS

LOWESTOFT 12/04/2011

Donna has been very helpful in finding us a family holiday in the right location at the right price, she has done lots of research for us. I have found her to be very polite and enthusiastic when speaking to her about our holiday. She has been able to answer many of our questions but if she hasn't known the answer she has found out very quickly and let us know. We would definitely recommend her.

Sent by Jools & Steve Tinsley

Caister on sea, Great Yarmouth 03/04/2011

Donna has arranged our silver wedding anniversary holiday in Las Vegas. She has been incredibly helpful and booked us into the Bellagio for our amazing holiday. A lovely touch was the Las Vegas Travel Guide that dropped on our doormat without warning. Really looking forward to our holiday in November and I can honestly say it has been so easy with Donna and we would definitely use her again!

Sent by Neil Gooding

lowestoft 01/04/2011

We had a family break to Disneyland Paris which we booked through Donna. These are just a few facts that describe the service she provided us with; 100% satisfied, fast and efficient, superb product knowledge and fabulous personal touches ensuring our requirements were met. We will definitely be contacting her in the near future and recommending her to others for any future bookings.

Sent by Christine Jay

Gt Yarmouth 30/03/2011

Donna always gives an excellent service. She is quick, efficient, often has to book our hotels and flights at short notice for our business travel and she still comes up with very good prices. Her help and quick reply makes my travel a lot easier, especially when I am travelling abroad as I know she is only a phone call away.

Sent by Rebecca Bond

Earsham 25/03/2011

Donna was very helpful and understanding when our requirements kept changing. She searched hard for a villa and flights that suited us best. Each time I have spoken to Donna she has been very friendly and full of helpful advice. I would definitely recommend Donna to friends and family.

Sent by Deborah Cobb

Earsham Near Bungay Suffolk 22/03/2011

We recently booked our summer holiday this year through Donna. We had no real idea of where we wanted to go, just a few suggestions put forward from others in our group, Donna found us the perfect villa holiday; great location, car hire, child facilities and at a very reasonable rate too. Now we can't wait to go all thanks to Donna!

Sent by Sophie Gilbert

Lowestoft, Suffolk 21/03/2011

I was recommended to Donna by a friend. We tend to book with another travel agency in Lowestoft but we found Donna to be really good. She was determined to find us the right holiday for us and nothing was too much trouble. It was also an added bonus that we could speak to Donna in the evenings. I will definitely recommend her and will keep my business with Donna now.

Sent by Danielle Donaldson

Bradwell 20/03/2011

Donna, always a true profesional, took the hassle out of finding my own holiday. She shopped around to find me the best deal and even managed to beat internet prices by packaging the holiday together herself. Donna's first class customer service has made sure that I will be booking with her time and time again. Everyone should have there own travel agent and I'm pleased to say I have one of the best!

Sent by Leon Pritchard

Biggleswade, Bedfordshire 08/03/2011

I decided to book a holiday to Iceland through Donna after seeing an online advert. She was able to offer us the cheapest deals and arranged everything we required including flights, accommodation, transfers and care hire. She sent us all the relevant information in good time. We were very happy with the service we received and the friendly touches e.g trying to get us a hotel upgrade. Would recommend!

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