What to Do When Things Go Wrong Abroad (And Why You Want Me on Speed Dial)

Vicki Thompson on 18 September 2025
Holidays are meant to be all sunsets, sangria and sightseeing. But sometimes, things don’t go to plan.

Flights get cancelled. Luggage disappears. Strikes happen. Illness strikes. And suddenly that dream holiday feels more stressful than relaxing.

So what do you do when things go wrong abroad?

1. Stay Calm

Easier said than done, I know. But panicking won’t get you anywhere. Take a breath, grab a coffee, and remind yourself: there’s always a solution.

2. Check Your Cover

This is where good travel insurance (and ATOL protection) earns its keep. Whether it’s cancellations, medical care, or lost belongings, knowing you’re covered takes away a lot of the stress.

3. Don’t Go It Alone

When you’ve booked online, you’re often left dealing with it all yourself — trying to get through to a chatbot at 2am or waiting on hold for hours.

When you’ve booked with me? You don’t have to.

I’ll step in to liaise with airlines, hotels and transfer companies.

You’ve got the 24/7 Duty Office team as extra backup.

You’re never left wondering what to do next — I’ll guide you through it.

4. Expect the Unexpected

From sudden strikes to freak weather, sometimes things just happen. But that’s why having a real person in your corner makes all the difference. I can rebook flights, find alternative accommodation, or simply give you the reassurance that you’re not stranded.

Why You Want Me on Speed Dial

Booking online might save you £50. But when things go wrong? That saving disappears quickly.

When you book with me, you get:

A professional problem-solver on call.

24/7 backup from my head office.

Peace of mind that you’re not alone when plans change.

The Bottom Line

Holidays should be about memories, not meltdowns.

So if something goes wrong abroad, wouldn’t you rather have someone sorting it out for you, while you order another cocktail?

That’s exactly why you want me on speed dial.