Based In Hertfordshire

Gemma Timberlake

It's Nice To Meet You

My name is Gemma and I am based just outside of Watford in Hertfordshire.

After almost 20 years experience in the travel industry, 18 of which were spent managing a busy high street travel agency, I am now very pleased to be a self employed travel expert with the freedom and flexibility to provide exceptional customer service.

My passion for travel has enabled me to visit some truly incredible places.
From cruising through the Panama Canal, to seeing the spectacular Northern Lights in Iceland. Climbing the Sydney Harbour Bridge to meeting Mickey Mouse in Disneyworld. Being amongst the wild animals on safari in Kenya to having afternoon tea at the Burj Al Arab in Dubai, I really am fortunate to say these are just a very small sample of my travels.

I love to share my knowledge and first hand experiences to enrich your travel plans and give you a holiday experience that creates lasting memories.

I like to really get to know you and what you want to get out of your holiday experience. I will ask plenty of questions to build something for you and I won't give up until its perfect - I love a challenge.

As I am home based, I am available at a time to suit you including weekends and evenings. I am contactable over the telephone, via email and face to face too, so happy to communicate the way you prefer.

Over the 18 years managing a travel agency, I have obtained extensive knowledge on long-haul destinations and also on destinations closer to home. I have tailor-made itineraries but also made many arrangements for family holidays who are working towards a particular budget.
I worked at cruise events and have cruised personally myself since the age of 11 which gives me the ability to make valid recommendations for you.
I also ran successful events at the National Wedding shows in London, arranging destination weddings for larger and intimate groups of friends and family and their once in a lifetime honeymoon trips.

I understand its important for you to feel that you are in safe hands and have confidence when making your travel plans. You can rest assured knowing you have choice, flexibility and financial protection when booking with a Travel Counsellor.

So whether its an action packed adventure or a cultured city break, a family holiday by the beach or a cruise around the Caribbean, no enquiry is too big or too small and everyone receives the same high level of service and attention to detail.
The only limit to my service is packing your suitcase, otherwise I am there every step of the way.

I look forward to hearing from you.

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Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My customer stories

Sent by Jean H

Gemma takes her time to deliver the holiday that is right for you, I highly recommend.

Sent by JEFFREY C

Gemma asked what I wanted. Delivered it exactly with precision details. Great service

Sent by Lisa P

Gemma was very efficient. She understood our requirements and researched the local area and hotels accordingly. She provided us with comprehensive details about the location of each hotel with regards to the resort and this helped us make our decision.

Sent by Carole C

Gemma was fantastic from our first email enquiry right through to our booking. She answered emails very quickly, asked about our needs for the holiday, and came up with choices, recommendations & tips for us to look at. We also spoke on the phone which added to the experience. I will definitely be using Gemma's services again in the future and would happily refer her to friends & family in the future.

Sent by Katie C

Gemma is so helpful and willing to go above and beyond to meet everyone’s needs!

Sent by Debbie R

Gemma has made the whole experience of booking my 40th Birthday to Thailand enjoyable. Gemma listened to all mine and my families needs and has tailor made our dream holiday within our budget I can't thank her enough, she's amazing.

Sent by A Doolan

The patience shown by you in organising a great deal for 10 ladies was second to none. Especially as the organiser is a technophobe!!! You made it very easy with all your guidance and the knowledge you have at your finger tips. You went above and beyond. I would and will continue to recommend you. Thanks so much

Sent by A Urban

Gemma was very helpful from the start and had great knowledge of where would be best for us to go, given that it was our honeymoon. Nothing was complicated during the booking process and it all got arranged very swiftly from when we'd decided on what we wanted.

Sent by K Pearsall

Gemma Timberlake is an amazing Travel Counsellor, very informative and knowledgeable with nothing being too much trouble. I have already recommended her to my family and friends.

Sent by Jane Mahoney

Gemma was quick to respond, did all the research for us. It made searching for holidays easier than ever. Very personal service with a face to face booking appointment too.

Sent by J Small

I have recommended Gemma to lots of people and i am very happy to continue to do so

Sent by K Yeatman

After briefly giving a description of the holiday we were looking for, Gemma put together the perfect holiday for us

Sent by Janice Nunan

Lovely personal service

Sent by Sarah Joyce

I have recently booked two holidays with Gemma and she was so thorough and paid attention to detail to make sure all our requests were met. Gemma has great communication skills and just goes above and beyond what is expected. Couldn’t recommend her enough

Sent by Nikki Mahoney

Gemma was very knowledgeable, always happy for me to ask questions and was very efficiently and timely in her responses. Most stress free booking experience ever! Would highly recommend Gemma, I wouldn’t book with anyone else now!

Sent by Lisa Hodges

10 is not high enough for Gemma!! Gemma has been fantastic throughout and I have already recommended her to people who are looking to book holidays. She has given us our dream holiday with options we would have never considered until now and still within our budget. She is a great asset to the company and deserves all the praise in the world!

Sent by Fiona Stannard

Gemma is amazing. Always goes above and beyond and is in constant contact. Nothing is ever impossible as I found out this time when booking a really complicated trip for 12 people. I would not use anyone else.

Sent by Anthony Griffiths

Excellent support and customer service with great recommendations - thank you Gemma

Sent by Grant Thomas

Gemma was (as always) friendly, professional, attentive and very thorough...I felt that I could contact her with any concerns and she would address them as if they were her own, giving me great comfort throughout the entire process of my 2023 Summer Holiday! I will definitely be using Gemma again!

Sent by Barbara Szumigraj

Great communication and attention to details. Very smooth and friendly!

Sent by Tracy Reeve

Gemma was brilliant - very responsive to all of my questions and super efficient. And I love the app!