Sent by Brenda B
Lincoln 06/10/2025
10/10 - Well, what an absolutely fabulous trip we have had. Thank you so much for all your planning and suggestions that have helped to make it the success it was!
Based In Keswick
Melissa Coleman
Looking for help with your business travel? Find out how I can help here
It's Nice To Meet You
Just imagine the horror on my Mum’s face when, at the innocent age of 7, I announced to all and sundry that “I want to be a new age traveller”. Shortly followed by the proclamation that actually, “I don’t care as long as I can just travel anywhere I like!”
Who would have known that over 30 years later I would have travelled around the world twice, visited over 80 countries, spent three summer’s teaching sailing and water sports abroad and forged a career in marketing and accountancy. After volunteering in a South African township for six months, I made the biggest decision of my life so far - to transform my life of travel into a productive future of inspiring, planning and creating holidays and breaks away for other people.
Having lived in the Stratford upon Avon area and Evesham for most of my life, I have incredible support from friends, family and clients throughout Warwickshire and the neighbouring counties as well as worldwide. Since July 2020, I now have idyllic Keswick to call home and have created a beautiful network of friends up here who share similar passions and interests and definitely keep me fit and active!
I love being ‘the one to call’ for advice, top tips and inspiration for all travel requirements – no matter what type of trip it is! I am a member of local sports clubs and have built foundations as a trusted advisor and partner for my peers not only for their personal holidays but their business travel as well.
Whether you are considering a leisure break; a long weekend in London, honeymoon to Mauritius, family safari to Africa – or just know that you want to plan a getaway; I will support you all the way to make sure every last detail of your holiday is perfect. In fact, I will likely end up knowing more about your preferences than you do yourself!
If you're looking for advice and an agency partner for your business travel, my services are second to none, and your hassles and stresses from this will vanish immediately. I will source hotels, flights and conference centres as required at highly competitive prices, all management information can be discussed and sent as regularly as required.
My passion is travel and I would love to share my knowledge and expertise with you – so please follow me on my social media channels and give me a call / send an email so we can begin planning your next journey.
My customer stories
Sent by Mike H
Oxfordshire 18/09/2025
10/10 - Melissa always provides a helpful and friendly service!
Sent by Mandie B
Slough 01/09/2025
Thank you for our welcome home gift - amazing how much you can miss good chocolate when you’re away! Our trip was simply outstanding - great hotels, great food and lots to keep us occupied on days away from the pool. Thank you again for organising yet another wonderful trip for us, especially as short notice. When our minds turn to travel again I’m sure we will be back looking for more help.
Sent by Damian M
Cincinnati 21/08/2025
10/10 - Melissa has provided outstanding support in preparing my wife and me for our first cruise. She managed every detail with care and professionalism, from arranging flights and onboard accommodations to offering valuable tips that ensured a smooth and enjoyable experience. Her guidance has been particularly meaningful as we celebrate my wife’s 50th birthday, and we are truly grateful for the attention and thoughtfulness she put into making this occasion special. We are very pleased with the service, information, and support Melissa has provided. Her dedication and expertise have been a tremendous help, and we sincerely appreciate her efforts.
Sent by Bob A
Ettington 29/07/2025
10/10 - It’s simply been an amazing experience for us, everything dealt with so efficiently with no hassle for ourselves. Thank you Melissa.
Sent by Ian H
Penrith 28/07/2025
10/10 - We had a great experience with Mel. Mel listened carefully to our holiday needs and came up with three fantastic options which really covered what we wanted.
Sent by Becky H
Penrith 28/07/2025
10/10 - The booking process was all done for us and we were kept informed at every step. Everything was explained and we have had such a positive experience we would have no compunction in recommending to family and friends. We will definitely use Mel’s service again.
Sent by Louise J
Worcester 23/06/2025
I just wanted to say a proper thank you for the fantastic organisation of our trip [to Iceland]. It was so smooth and everywhere we went they had our booking and knew we were coming. It made the trip so easy. The hotels were fabulous and the lagoons were amazing! We loved everything and maybe one day will be able to go back to see the things we missed.
Sent by Neil T
Burnley 23/06/2025
10/10 - Always a great experience!
Sent by Chris B
Cockermouth 29/05/2025
10/10 - Melissa excels in the field of providing support and finding the correct holiday, whether it’s a bespoke tour or a short family holiday. Always the best support finding the holiday and so supportive until You’re safely home, ready to book your next trip. I use her for all my travel, wouldn’t go elsewhere now. Thanks Melissa
Sent by Samantha E
Southam 29/05/2025
10/10 - Melissa is just brilliant!
Sent by Neil C
Lake District 22/05/2025
10/10 - Great service throughout the booking process, pre travel checking in and during my trip. Highly recommend Melissa to anyone.
Sent by Mike W
Whitehaven 20/05/2025
10/10 - I will definitely be recommending Mel. Her knowledge has helped us make the most from the time we have on our trip and made us think of different options we hadn’t considered. Everything has been made so easy with booking and Mel has kept in contact constantly.
Sent by Brenda B
Lincoln 14/04/2025
10/10 - Melissa’s suggestions are always “spot on” for our travel arrangements. Her communication is excellent; she responds to requests and emails very quickly and always keeps us abreast of arrangements and changes. She takes the hassle out of booking a multi destination holiday and provides a layer of security when travelling.
Sent by Elaine F
Stratford Upon Avon 26/02/2025
10/10 - I have recommended Melissa to anyone who asks me who helps with travel plans. I have found her help so valuable.
Sent by Lesley S
Lincoln 24/02/2025
10/10 - I recommend Melissa ALL the time. We wouldn't consider planning a holiday without her. So helpful and thorough in all the research she does. Thank you!
Sent by James S
London 03/02/2025
10/10 - Melissa was fantastic and has been when booking holidays previously. Melissa is so patient with my queries and does her utmost to get responses back very quickly. Thank you Melissa for your professionalism and care.
Sent by Sabs M
Luton 02/02/2025
10/10 - Melissa is great at listening to our wants and needs for our holiday requests and always gives us a good range of options and supports fully any additional requests we may require. We have 100% trust and have faith that our holiday is in good hands with Melissa
Sent by Louise J
Worcester 23/01/2025
10/10 - Melissa has given us everything we have requested and made suggestions to improve our trip. She has made planning our trip really easy.
Sent by Claire G
Stratford upon Avon 19/01/2025
10/10 - I had such a short space of time to plan and book our holiday that I felt a bit over whelmed! Mel made the whole process enjoyable by planning the whole itinerary including all the day trips. Catered amazingly for the fact we are trying to explore the country as much as possible whilst being very mindful we have a young child with us. Her experience ensured we saw all the main attractions and stayed in amazing hotels. Couldn’t be more grateful!
Sent by Nicky C
Gloucestershire 18/01/2025
Thank you sooooooo much for all you did for us while on our travels. Everything you organised went very smoothly and I will definitely be recommending you to all of my friends, family and colleagues. Knowing I had your support while we were away was such a peace of mind and totally priceless.
Sent by Jane W
Reading 08/01/2025
10/10 - Thank you Melissa! Already recommended to friends who have booked with Melissa.
Sent by Brendan B
Bournemouth 25/11/2024
10/10 - This is the first time we have used a Travel Counsellor, having had Melissa recommended by a friend. It was the right decision. Melissa has been brilliant at understanding our requirements and creating an experience that will be unforgettable.
Sent by Mandie B
Slough 06/11/2024
A quick note to say a huge thank you for our Seychelles trip. It was perfect in every way, we have not all relaxed so well in a very long time. Your recommendation for the hotel over others was extremely well judged - but then again, your help always is. Best wishes with the expectation of asking for your help again in the not too distant future.
Sent by Sam E
Southam, Warwickshire 04/11/2024
10/10 - Melissa is just brilliant, I phone her one day, then in hours all my travel and documents are sorted! Fantastic!??
Sent by Laura H
London 23/10/2024
Thank you so much for organising this trip. It definitely makes me more relaxed about flying etc when I know someone who knows what they are doing his sorted it all out.
Sent by Lynda C
Wokingham 21/10/2024
10/10 - I feel confident in asking Melissa to book my holidays as I know I can trust her choices. Thank you!
Sent by Linda T
Ruthin 21/10/2024
10/10 - Brilliant personal service , gave lots of fantastic ideas on areas to stay and things to do there which will make our trip more enjoyable and interesting , flights , train journey and accommodations all booked for us ! Would highly recommend Melissa!
Sent by Jon C
Warwick 09/10/2024
10/10 - As always, very helpful. Melissa also took the time to check on a date change after booking even though it was unlikely to happen. Looking forward to using her again .
Sent by Caroline F
Croydon 26/09/2024
10/10 - Melissa is really good at listening your your individual needs and trying to select the best options for you.
Sent by June A
Croydon 16/09/2024
10/10 - Melissa has been excellent, she was warm and friendly from our first discussion and very importantly listened to my ideas then expanded them in a wonderful way to ensure I will have a wonderful & exciting holiday. I have already started to recommend her to friends, family and anyone else who will listen!
Sent by Mat C
Coventry 14/08/2024
10/10 - Great service and excellent communication. Melissa goes that extra mile to make your holiday special.
Sent by Marcus S
Cheadle 24/07/2024
Overall a fabulous trip, albeit the weather was a little mixed, but you can’t always fix that! A great trip, lovely place/s, and well organised.
Sent by Mandie B
Slough 24/07/2024
Thank you so much, once again, for everything. It has been a wonderful few days and the little touches, make it even better. The hotel was beautiful and in a truly perfect location to explore, eat and drink! We both absolutely love Copenhagen - the fabulous weather certainly helped. Although the almost constant light took some getting used to.
We are already looking forward to our next trip and will definitely be in touch when the time comes around.
Thank you so much!
Sent by Laura H
Norfolk 24/07/2024
10/10 - Melissa was so helpful. Sending me different destinations as I wasn't even sure where we wanted to go. Finding something in our price range, keeping me informed of all the details.
Sent by Amy C
Southam 03/07/2024
10/10 - Excellent service and tailored to exactly what you need.
Sent by Neil C
Cumbria 17/06/2024
10/10 - I have booked several trips with Melissa and have always received a fantastic service. I would definitely recommend to others for a hassle free an d personalised travel experience.
Sent by David R
Etchingham, East Sussex 17/06/2024
10/10 - Very professional and personal service, also such an experienced pair of hands. I would recommend Melissa in a heartbeat, she is completely awesome!!
Sent by Lynda C
Stratford upon Avon 17/06/2024
10/10 - Always efficient, caring, listening to requirements and extremely helpful with any queries. It feels as though everything is dealt with to prepare for your trip, whether near or far.
Sent by Amanda B
Slough 17/06/2024
10/10 - Already recommended to a friend for the future!
Sent by Nicky C
Gloucestershire 21/05/2024
I would like to thank you very much for organising our trip, we had an amazing time and everything went very well. I am singing your praises to any friends of mine that maybe planning a trip. You really looked after us and it made our trip everything that we wanted.
Sent by Kim E
Leamington Spa 20/02/2024
10/10 - I have used Travel Counsellors twice now, and have recommended to friends already. It is a great way to save time for any complicated holiday bookings and has worked brilliantly for us.
Sent by Valerie N
Edinburgh 13/02/2024
10/10 - This has been a great experience. Melissa has arranged our flights, transfer and hotel for our trip to USA. We’ve been delighted with her service as it took the stress out of searching! I would have no hesitation to use this service again and to recommend to friends and family. Thanks again!
Sent by Mike W
Workington 07/02/2024
10/10 - Booking our trip away was made so easy by Mel. She gave us a variety of options to choose from with great detail to help us make our decision. The speed of Mel’s replies to queries was fantastic and felt effortless.
Sent by Brenda B
Lincoln 15/12/2023
We will be singing your praises and recommending you to everyone as we recount our adventures and will certainly contact you again when we are ready to book another trip!
Sent by Alexander W
Cambridge 30/11/2023
The service so far has been swift and the holiday sounds spot on. The proof will be the holiday itself.
Sent by Neil C
Cockermouth 15/11/2023
10/10 - I had never considered using a travel counsellor before, as I booked holidays myself. However, Melissa has changed my approach entirely. Her expertise and suggestions has resulted in a holiday with experiences I had never even considered, without costing any more. Added to that it was so easy. Leaving everything to Melissa took all the hassle out of it and I know there’s someone to call if there are any issues. I would definitely recommend Melissa if you want a hassle free fantastic holiday. My son and I are very grateful and really excited for our Italy adventure.
Sent by Noelle D
Brighton 15/11/2023
We used Melissa Coleman to plan our honeymoon in Namibia. From start to finish Melissa curated the most beautiful adventure for us. My husband has travelled the world and has had many adventures but he was bowled over by just how extraordinary Namibia was and of course leaving our trip in the hands of such a capable and passionate traveller like Melissa made it so exciting - we had so many ‘just wow!’ Moments from the accommodation to the excursions - would give Melissa 10/10 for skill and passion in making our dream trip a reality.
Sent by Olivia W
Shropshire 06/11/2023
10/10 - Thank you Melissa for arranging a fantastic UK break for our half term. Melissa was quick to reply to all my questions, the booking process was very straightforward & easy.
Melissa booked a beautiful Barn in Kent for our half term, the location was perfect for walks, pubs and castles! The property was brilliant and there was an added bonus of a heated swimming pool too! Melissa ensured we had all the baby equipment needed, from cots and highchairs to stair gates & linen.
Thank you Melissa for always being so great!
Mrs W
Sent by Angela H
Midhurst 13/10/2023
10/10 - Fantastic; takes away all the hassle!
Sent by Olivia W
Shropshire 12/10/2023
10/10 - Melissa is always so helpful and friendly. Thank you for helping us arrange our trip!
Sent by Lynda C
Stratford upon Avon 20/09/2023
10/10 - Excellent. Will always recommend Melissa for the service she provides, friendliness and reassurance are always guaranteed.
Sent by Jon C
Warwick 18/08/2023
10/10 - Excellent and straightforward service!
Sent by Amy C
Bishops Itchington 18/08/2023
10/10 - Quick, friendly and great communication, plus peace of mind knowing that someone has your back if there's a problem.
Sent by Mike H
Oxford 14/08/2023
10/10 - Excellent friendly service as usual. Many thanks , Mike H
Sent by Kevin L
Bewdley 14/08/2023
10/10 - Melissa always provides a great service and I would have no hesitation in recommending her to anyone.
Sent by David R
Cockermouth 10/07/2023
10/10 - Very helpful indeed!
Sent by Jonathan S
Yorkshire 20/06/2023
10/10 - Melissa was fab, so knowledge, helpful and efficient. Awesome
Sent by Margaret P
Luton 12/05/2023
10/10 - Melissa is always so helpful and efficient when assisting with our holiday bookings and we are fully confident knowing that if there are any issues, they will be dealt with straight away and we are safe in our booking and whilst away etc.
Sent by Colin C
Carlisle 03/05/2023
I approached Melissa to organise my small trip to Menorca, and believe me everything I asked for was sorted, simple easy and every question answered, Mellissa service is second to none and I’m pleased I got to use her service, I will 100% be using Mellissa again for further trips and hopefully other organisations in my background will use her too. Fantastic service 5 Stars 10/10
Sent by Aidan E
Caldbeck 02/05/2023
10/10 - Very helpful, took time to understand my needs and clearly explain my options, and then answer my countless questions! Would highly recommend Melissa for booking your next trip.
Sent by Sam E
Southam 24/04/2023
10/10 - Melissa is brilliant!
Sent by Lesley S
Lincoln 24/04/2023
10/10 - I recommend you all the time!!! Your ears should be constantly burning !!
Sent by Brenda B
Lincoln 17/04/2023
10/10 - Melissa tailored our trip exactly for our needs whilst offering her own advice and experience. All emails and enquiries were responded to quickly and in a very friendly manner.
Sent by Clare W
Southam 17/04/2023
10/10 - A professional and personal approach, really helpful and knew exactly what we required. Highly recommend. Thank you Melissa.
Sent by Chris B
Cockermouth 12/04/2023
Melissa was great, listened to what I wanted for my holiday and found me the perfect option. Just excited to get away now. Thanks Melissa!
Sent by Michael D
Stratford upon Avon 30/03/2023
10/10 - Patient and efficient is our Melissa
Sent by Brenda B
Lincoln 15/03/2023
10/10 - Melissa tailored our trip exactly for our needs whilst offering her own advice and experience. All emails and enquiries were responded to quickly and in a very friendly manner.
Sent by Catherine M
Lytham St Annes 15/03/2023
10/10 - Excellent service and so easy to book!
Sent by Joanne M
Wokingham 02/03/2023
10/10 - A huge thank you for organising our trip for us. We had the most wonderful time, the hotel was fantastic and the breakfast was the best we’ve ever had! We felt truly spoilt! Thank you for everything that you do for us. You are invaluable!
Sent by Anne J
East Grinstead 27/02/2023
10/10 - Efficient service. Provided exactly the information I asked for. Holiday booked.
Sent by Siobhan C
Warwick 09/02/2023
10/10 - I have used Melissa on several occasions to book my holidays and they are nothing short of amazing! I wouldn’t hesitate to recommend Melissa for any trips away!
Sent by Kim E
Warwick 09/02/2023
10/10 - Melissa has been friendly, responsive and efficient. She took time to find out what we wanted and made adaptations to fit our budget and priorities.. It has really taking the stress out of booking our first holiday abroad in 4 years. I will be using the service again and recommending [her] to friends.
Sent by Chris M
Reading 20/12/2022
10/10 - Fast and efficient with bookings. Super support when away traveling.
Sent by Ruth H
West Sussex 15/11/2022
10/10 - Melissa takes the time to help me sort out all the different parts of my trips and looks at different options with me until everything is perfect and then she fits it all together!
Sent by Chris S
Croydon 07/11/2022
10/10 - Very good personal service.
Sent by Shaun C
Reading 07/11/2022
10/10 - Very friendly, listens to all your requirements & comes back with some great recommendations & information to help make an informed decision. Highly recommended.
Sent by James S
London 14/10/2022
10/10 - Thank you Melissa for your patience and diligence.
Sent by Julie M
Oxfordshire 11/10/2022
10/10 - Very helpful, explained everything that was included, very supportive and followed everything up with me :-)
Sent by Sam E
Southam 11/10/2022
10/10 - Melissa is just amazing!
Sent by Shaun Capel
Reading 05/10/2022
A big thank you for the lovely surprise in our room when we arrived, the chocolates & note certainly was unexpected but very well received & added to the overall experience. Thanks again & already thinking about our next trip.
Sent by Shaun Capel
Reading 05/10/2022
A big thank you for the lovely surprise in our room when we arrived, the chocolates & note certainly was unexpected but very well received & added to the overall experience. Thanks again & already thinking about our next trip.
Sent by Lesley Shapcott
Lincolnshire 05/10/2022
10/10 - Our Travel Counsellor, Melissa, makes arranging a holiday a real joy without any stress. Her advice and suggestions are invaluable. We go on holiday in confidence.
Sent by Carolyn H
Denbighshire 05/10/2022
10/10 - Melissa is so good and responds to requests very quickly!
Sent by Sarah A
Warwick 05/10/2022
10/10 - It was so easy with very quick response times and a perfect understanding of my requests all of which were catered for!
Sent by Peter V
Berkshire 22/09/2022
Brilliant experience in helping us organise our dream holiday!
Sent by Siobhan B
Luton 22/09/2022
10/10 - Very efficient and personal Service. Melissa was fantastic, informative and would thoroughly recommend x
Sent by Lynne M
France 03/09/2022
10/10 - I wish I'd known about your brilliant service years ago!
Sent by Sarah C
Warwick 23/08/2022
10/10 - Melissa made what was very overwhelming for me into a pleasant and exciting experience.
Sent by Pam Holmes
Conwy 15/08/2022
10/10 - Very friendly. Came up with answers quickly. Nothing was any trouble; brilliant!
Sent by Neil Taylor
Manchester 15/07/2022
10/10 - Simple straight forward and efficient process, One phone call to explain my requirements and all sorted that same day, What more could anyone want?
Sent by Nicole Tilton
Oxfordshire 27/06/2022
10/10 - Fantastic service cannot fault. Would definitely recommend!
Sent by Judith Blakely
Carterton 08/06/2022
10/10 - Booking our holiday was quick and easy with Melissa!
Sent by Beca Tilton
Carterton 08/06/2022
10/10 - Great, made everything so much easier for booking my whole wedding and honeymoon, not only for me but all of my wonderful friends and family too!
Sent by Nicola McIntosh
Wokingham 06/06/2022
10/10 - Have always had great service and support, have already recommended to friends!
Sent by Betsy Stone
Sacramento 06/06/2022
10/10 - Melissa might be called an "imagineer" of vacation adventures because she brainstormed with us about where two good friends could go on a European vacation. She helped us navigate the challenge of the pandemic and saw every detail through to the end, demonstrating her commitment to customer service. We couldn't be happier.
Sent by Robin Butteriss
Slough 22/04/2022
10/10 - Yet again, Melissa arranged a fabulous holiday for my family! Thanks Melissa!
Sent by Clive Whitwham
Stratford upon Avon 05/04/2022
10/10 - A very smooth and professional service that provided exactly what we were looking for.
Sent by Michael Phillip
Stratford upon Avon 25/02/2022
10/10 - Amazing service! We went to Melissa with a few vague ideas and she came back with a lot of great options for us to choose from, every question we sent was answered promptly and with all the information needed for us to make our decision. Will definitely be returning in the near future.
Sent by Jo Maher
Wokingham 25/02/2022
10/10 - Melissa is brilliant and helpful. We have used her for both business trips and personal holidays. Recently we had to change a few itinerary details last minute and with Melissa on hand, it was so stress-free!
Sent by Laura Herrity
Luton 22/02/2022
10/10 - Melissa has been absolutely amazing. Answering all our questions quickly and helping us decide on our holiday!
Sent by Shaun Capel
Reading 28/12/2021
Great friendly services & makes sure all questions/queries are responded to quickly!
Sent by Lesley Shapcott
Lincoln 08/11/2021
10/10 - We trust Melissa completely to gives good advice and holiday choices with expertise. We know we can rely on her to support us in choosing a holiday. It takes away any worry knowing Melissa is there.
Sent by Janice Street
Bidford upon Avon 26/10/2021
10/10 - Having used travel counsellors before COVID-19 lockdowns, I am more than happy to use the service again. Many times I have travelled on my own and to know somebody else 'has your back' and is available to help, if needed, before during and after the holiday is brilliant.
Sent by Jonathan Coleman
Warwick 13/10/2021
10/10 - Always very helpful and thorough!
Sent by Philip Ashton
Witney 08/10/2021
10/10 - Nothing is too much trouble. If she doesn't know something she always finds out and returns a call. Very knowledgeable and a very nice person too!
Sent by Louisa Heyworth
Bristol 07/10/2021
10/10 - Melissa was so patient with us and provided us so many options and really useful advice on destinations (particularly the time of year we are travelling for our honeymoon). Couldn't speak more highly of her. Super way to book and plan a holiday (stress free...perfect if you are planning a wedding).
Sent by Tracey Taylor
Reading 22/09/2021
10/10 - Melissa has been fab re booking our honeymoon after we had to cancel our wedding! Always replied promptly and kept us informed .
Sent by Diane Neath
Stratford upon Avon 22/09/2021
10/10 - Melissa is very professional and efficient and always responds to any queries very quickly.
Sent by Geoff Gardner
Workington 22/09/2021
Melissa has been very good, particularly over re-arranging our planned honeymoon [due to COVID-19]. Thank you!
Sent by Amy Woods
Reading 22/09/2021
10/10 - Melissa has been amazingly helpful and organised - both with reorganising our honeymoon and booking us somewhere to go in England this summer. We would recommend her services time and time again! No pressure at all and it’s been nice to sit back and have someone else lead knowing we’re in safe hands!
Sent by Michelle Webley
Stratford Upon Avon 22/09/2021
10/10 - Mel Coleman is absolutely superb. Nothing is too much trouble and she’s always on hand to help quickly. Highly recommended!
Sent by Sarah Heydon
Warwick 22/09/2021
10/10 - From start of booking to the end went very smoothly and Melissa is always happy to answer any questions or help in any way she can.
Sent by Clare Kenny
Evesham 22/09/2021
10/10 - Thank you Melissa for all you have organised [for us around Ireland]!
Sent by Rosemary Logan
Stratford upon Avon 27/03/2020
I'm very lucky that the marvellous Melissa Coleman Travel Counsellor booked a birthday holiday for me to enjoy in Fuerteventura before life became curtailed for us all. It looks a little like I visited the moon and holidays may feel as remote as the moon for the moment, but hopefully it won't be long until we can think about planning future trips.
Sent by Rob Slatter
Stratford upon Avon 19/03/2020
I have booked numerous holidays over last 3 1/2 years with her and all have been excellent. However, you only really know the true value of communication, customer service and organisation when you have a problem ... We’d booked with Flybe to Berlin and obviously this was cancelled due to the failure of the airline. Melissa offered us other flights (sadly none worked for us) other destinations (but the dreaded coronavirus has made us cautious) and thus arranged a full refund with no hassle or bitterness. It’s exactly why we will book our next holiday via her - total trust. Thank you!
Sent by Bryan Carson
Cotswolds 19/03/2020
10/10 - Melissa is a superb TC who exhumes professionalism and personal care and consideration. I have already recommended her to friends and colleagues.
Sent by Amanda Butteriss
Slough 19/03/2020
10/10 - So great to have Melissa arranging our plans and I'm already spreading the word!
Sent by Sharyn Lindores
Christchurch, New Zealand 19/03/2020
Absolutely crazy times right now in the world. Melissa was made to be a travel agent so we know we and everyone else are in the best hands.
Sent by Ken Riley
Teignmouth 02/03/2020
10/10 - Excellent service. Attention to detail. Could not be better.
Sent by Rachel Brackenridge
Edinburgh 02/03/2020
I just wanted to email and say thank you for organising a fantastic holiday for us all. The chalet was brilliant and catered for the 12 of us really easily. The chalet hosts were lovely and the food was to a really high standard. We all had a thoroughly good time and I know the consensus was that you had done a brilliant job in finding us that level of quality holiday. All in all, a brilliant experience.
Sent by Anne Rothwell
Wellesbourne, Warwickshire 03/02/2020
10/10 - Nothing is ever too much for Melissa. She is always prepared to answer any queries that we may have quickly sorts out any problems that crop up.
Sent by Michelle Webley
Stratford upon Avon 21/01/2020
10/10 - Recommended without question. Always brilliant!
Sent by Marg Bland
Stockport 17/01/2020
10/10 - Melissa did a great job of finding exactly what we wanted in a short time frame. I’d have no hesitation using her again or recommending her to other people!
Sent by Hannah Simmons
Croydon 13/01/2020
10/10 - Love this chica!
Sent by Mike Howard
Oxfordshire 23/12/2019
10/10 - Recommended to Melissa from friends who have used her for several holidays. Not disappointed ! Extremely professional in every way and have already recommended her to some of my other friends. I will continue to call her to arrange future trips.
Sent by Karen Bradshaw
Witney, Oxfordshire 01/12/2019
10/10 - Melissa is an absolute star, she is my go to now every time we book a holiday. We have recommended her to our family and friends with absolute confidence.
Sent by David Moore
Stratford upon Avon 28/10/2019
We were very impressed by the organisation throughout, right from being met at Dusseldorf airport on the way out to there even being a Riviera representative there on the way back to show us where to check in. The ship and crew were excellent, coach tours well-organised and the Cruise Director very clear and efficient with all announcements in addition to being a real comedian! Thanks again: we will definitely be travelling with Riviera in future, using Melissa Coleman of Travel Counsellors as our agent as this time.
Sent by Mathew Clamp
Coventry 21/10/2019
10/10 - Fantastic Service and very knowledgeable!!
Sent by Joanne Haverson
Warwick 21/10/2019
10/10 - Locations and accommodation always outstanding!
Sent by Sue O'Sullivan
Ettington 21/08/2019
We asked for a reasonable priced holiday and that’s what got; good value for money and the beach that was in walking distance from the hotel was delightful. There was also a free land train we could use. We had a lovely break and will definitely use your fantastic services again! Loved your contact texts and especially the welcome home card and gift!
Sent by Sue O'Sullivan
Ettington 21/08/2019
We had a lovely holiday, your arrangements made everything run smoothly. The transfers and all the info you provided was second to none! The hotel was quirky but spotlessly clean; the staff were working like troopers from morning to night and were faultless. Thank you!
Sent by Lesley Shane
East Grinstead 21/08/2019
10/10 - Melissa is so very helpful, friendly and efficient ..we knew pretty much what we wanted but asked her to interact a couple of times with the tour company we wanted to use in India. She locked in a sales price for us and followed it all up. I highly recommend Melissa for all and any of your travel needs. She will do just a tiny bit or all of it, whatever you need. Thanks yet again Melissa.
Sent by Philip Ashton
Witney, Oxfordshire 21/08/2019
10/10 - Every detail we asked for Melissa delivered. A stunning holiday very well organised for us. She also guided and reassured us about the unknowns we had. She included personal touches that made it all the better. A professional and likeable lady.
Sent by Amanda Bennett
Stratford upon Avon 01/07/2019
10/10 - We were impressed that Melissa could work so quickly to find us an alternative holiday after we had concerns about our original holiday booked through another travel company. Absolutely chuffed when she came back to us - and it was within budget!
Sent by Lynda Coleman
Ettington 17/06/2019
10/10 - We recommend Melissa's expert knowledge, caring help with choices and passion for travel to everyone we know.
Sent by Rahul Krishnamoorthy
Warwick 10/06/2019
Would recommend [Melissa] to all friends travelling with family/big groups, such a simple, hassle-free way to sort travel plans! Almost all of my single friends book online themselves as they prefer hostels but I think they'd love Melissa's services - competitive, quick and limitless expertise.
Sent by Kevin Cornwall
Gloucester 05/06/2019
Melissa has helped us find our dream honeymoon suggesting resorts we wouldn’t have found without her. A very professional and helpful service, we would recommend her without hesitation.
Sent by Sheetal Murthy
Warwick 05/06/2019
Melissa has helped us plan our holiday in Majorca. Being new parents struggling to find the time to find and plan a holiday that suits us as a family has always been a struggle. Melissa has taken away all of that hassle and has made our holiday planning totally stress free and we are now looking forward to the holiday.
Sent by Peter Nicholls
Halford, Shipston on Stour 05/06/2019
Had a good flight, accommodation is great and we have found a good bistro. Been to Monte today and on the toboggan; a bit hairy when you go round corners at speed sideways, but survived unscathed. Will be happy to tell you all about it sometime. In the meantime thanks for a first class job.
Sent by Sam Eggleton
Southam 05/06/2019
She’s brilliant! What ever you want she can do!
Sent by Christine Bartle
Coleford 16/05/2019
Thank you so much for finding us the perfect weekend away. Flights were good times, transfer was professional, hotel was ideally situated, and the city [Krakow] was so buzzing and fascinating. There was so much to see too. Even Ryanair was on time!! Thank you again and obviously I let Kev and Nicola know about you and you've found them a honeymoon which was perfect!
Sent by Lesley Shapcott
Lincoln 09/05/2019
10/10 - Excellent service finding what we wanted. Very approachable with all sorts of queries. Thank you Melissa!
Sent by Sue O'Sullivan
Ettington 09/05/2019
10/10 - Fast, professional and fantastic service, kept us updated throughout the whole painless process! Will definitely use again, highly recommended.
Sent by Jane Evans
Ettington 15/04/2019
10/10 - Melissa offers a first class service. Although our trip has yet to take place, we are confident it will be great as we’ve used Melissa twice before with great success.
Sent by Christine Rogers
Ettington 14/04/2019
10/10 - Always helpful and very efficient. Thank you.
Sent by Sarah Coleman
Warwick 13/04/2019
10/10 - Melissa was born to do this job! She’s fantastic and a credit to Travel Counsellors.
Sent by Tracy Fairston
Palma, Majorca 10/04/2019
10/10 - Melissa is very helpful, I am totally useless with bookings etc and could not live without her now!
Sent by Karen Bradshaw
Witney, Oxfordshire 21/03/2019
10/10 - Melissa is an absolute star, she is always at the other end of the internet, she has organised our holidays to the finest details, we have just booked our second trip and looking forward to her arranging our 3rd!
Sent by Michael Dunn
Stratford upon Avon 04/03/2019
10/10 - Extremely friendly and personal service from Melissa Coleman, very patient and co-operative in arranging our trip exactly as we wished it to be.
Sent by Kevin Cornwall
Gloucester 25/02/2019
10/10 - Melissa has done a fantastic job in finding us the perfect honeymoon destination which we would not have found without her assistance.
Sent by Mary Brotherton
Ettington 11/02/2019
10/10 - Very caring and professional. Highly recommend Melissa.
Sent by Janice Smith
Southam 25/01/2019
10/10 - Definitely recommend Melissa. She is a great help and sorts everything out for you. Brilliant service!
Sent by Ken Riley
Teignmouth 24/01/2019
What a fantastic hotel and we had a terrific holiday! The food was a credit to them (Bahia del Duque) and I would say second to none. Thank you very much for the recommendation and we will definitely be in touch with you next time we are thinking of holidays!
Sent by Pamela McMahon
Dusseldorf 24/01/2019
10/10 - Thanks Mel for all your ideas and support booking the tour, appreciate it!
Sent by Sarah Heydon
Leamington Spa 22/01/2019
10/10 - Melissa is very accommodating she takes all of your wishes and wants into account and comes up with some lovely properties.
Sent by Michelle Webley
Ettington 18/01/2019
10/10 - Melissa is always friendly, knowledgeable and super efficient. Highly recommended!
Sent by Nicola Clamp
Coventry 17/01/2019
10/10 - Really responsive, approachable and worked hard to get the best deal for us. Looking forward to utilising her advice in the run up to our dream holiday.
Sent by Sam Eggleton
Southam 14/01/2019
10/10 - Melissa is brilliant!
Sent by Sandra Furness
Leamington Spa 11/01/2019
10/10 - Melissa recently arranged a long weekend for us and a group of friends in Krakow. Her help and knowledge was invaluable. Great Service!
Sent by Sue Miles
Hertfordshire 11/01/2019
10/10 - Very friendly, efficient and knowledgeable and she provided suggestions and quotes for 4 city breaks for a party of 8 to choose from very quickly.
Sent by Ian Thompson
Nottingham 11/01/2019
10/10 - Friendly, personal and very quick service. Very impressive.
Sent by Laura Hibbard
Salford Priors 11/01/2019
10/10 - Absolutely great service, will use again and again.
Sent by Elizabeth Moore
Stratford upon Avon 13/12/2018
It was a very easy process to make the booking and it was handled with care. All questions we had were handled satisfactorily.
Sent by Peter Nicholls
Stratford upon Avon 10/12/2018
10/10 - Melissa, you went to no end of trouble. Only nasty spot was when we thought we were going to have to, fly from Gatwick at dawn! All rectified and sorted - looking forward to our trip!
Sent by Gemma Dale
Alcester 21/11/2018
10/10 - Melissa did a fantastic job in finding our ski holiday. She provided multiple options on budget for us to choose from and refreshing new ideas which we hadn’t considered before. I wouldn’t hesitate in recommending her to friends and family, she couldn’t do any more for you. Thank you so much Mel, we cannot wait for our holiday!
Sent by Elizabeth Gardner
Harbury 18/11/2018
10/10 - Melissa understands your needs and does her best to accommodate them. She also adds a personal service so that you feel confident and well looked after.
Sent by Anne Rothwell
Wellesbourne 03/11/2018
10/10 - Working with Melissa to book our holiday was the best experience I have had with regards to travel arrangements.
Sent by Chris Nightingale
Stoke on Trent 10/10/2018
10/10 - The score absolutely represents everything you have done for us so thank you once again.
Sent by Lesley Shane
East Grinstead 08/09/2018
10/10 - Melissa is always very helpful with my travel plans. I like to do quite a lot of planning myself, it being part of the adventure for me, and Melissa fills in all the important stuff, comes up with great suggestions, finds nice hotels and reminds me about the boring things like visas! It is a pleasure to work with her. She doesn't pressure me and puts everything together in a perfect package for me, thanks Melissa!
Sent by Norma Barber
Ettington, Stratford upon Avon 07/09/2018
10/10 - Melissa made everything so easy from booking flights to paying securely. She is a delightful young woman and I certainly will recommend her services to friends and family.
Sent by Debbie Glover
Southam 01/09/2018
10/10 - Melissa has offered us an excellent service, we are very pleased with the holiday we have ultimately booked.
Sent by Stephen Lamb
Harpenden 01/09/2018
10/10 - Nothing too much trouble, great options provided!
Sent by Lynda Coultas
Witney 01/09/2018
10/10 - Melissa seemed to have knowledge of all the places we wanted to go and with that experience it has made the planning fun. She worked hard on finding the right hotels, and amending the itinerary to suit our plans, many times, but nothing was too much trouble.
Sent by Tracy Fairston
Majorca 01/09/2018
10/10 - I have always found Melissa very helpful full of great suggestions and always there if I have any problems or questions she is there from start to finish. I wouldn’t consider a holiday now without Melissa.
Sent by Karen Bradshaw
Witney 01/09/2018
10/10 - First time we have booked our holiday through an advisor, totally recommend Melisa, she has been so helpful in helping us build our perfect holiday.
Sent by Lesley Shapcott
Lincoln 01/09/2018
10/10 - Melissa was extremely helpful in finding us appropriate accommodation and allaying fears about travelling.
Sent by Tim Roberts
Southam 01/09/2018
10/10 - Friendly and efficient service again from my wonderful Travel Counsellor Melissa!
Sent by Sarah Fisher
Warwick 29/06/2018
I don't need to imagine how good it feels to deal with Melissa, as I already have her as my own, personal Travel Counsellor! She has totally taken the stress out of travelling with a tot organising a perfect destination, hotel, cot, transfers with car seats and doing all the research into toddler friendly day trips! This has resulted in the most perfect family holiday for us all. Couldn't recommend her highly enough; and if you're wondering, it is NOT, I repeat NOT more expensive to book through Melissa - you just get more for your money as she has so much travel experience and is dedicated to making sure you have the trip of the lifetime!
Thanks for a wonderful holiday, Melissa!
Sent by Serena Lamley-Crowe
Kenilworth 11/06/2018
I would certainly recommend Melissa, the service I received was professional and very efficient. Everything we wanted for our holiday and more has been sorted. Being able to have contact outside of a normal working hours is great for busy people, and nothing was too much trouble.
Sent by Jenny Hart
Chester 11/06/2018
10/10 - Excellent. Very good ideas for our honeymoon. Very friendly and professional advisor. Thank you!
Sent by Ben Fisher
Warwick 11/06/2018
Very impressed with the service Melissa offered. She came back with a quote very quickly which provided a range of options to suit my budget. What is lovely is the time she took to ask all of the right questions to ensure I ended up with exactly the trip I wanted. Wouldn't hesitate to recommend Melissa to family and friends and I will definitely use her services again in the future.
Sent by Pamela Wimmer
Norfolk 11/06/2018
10/10 - Melissa has been extremely patient with all my changes and has come up trumps with what looks like a fabulous trip in Norway. Thank you Melissa!
Sent by Claire Davis
Warwick 11/06/2018
10/10 - Sean and myself are very pleased with all your patience, support and fact finding relating to the booking of our vacation to Malta next year, and we would like to award you a score of 10 for all your efforts. We also look forward to your valuable support and experience leading up to the travel date. Excellent customer service!
Sent by Betsy Stone
Los Angeles 08/05/2018
10/10 - Melissa provided a thorough itinerary that was exactly responsive to my request. I am delighted with her recommendations and can hardly wait for the trip!
Sent by Noelle Douglas
Hove 08/05/2018
10/10 - I wouldn't just recommend Melissa Coleman to my friends, I would actively encourage them to use her! Melissa's expertise and her ability to tailor in my circumstances a family holiday to our specific requirements has been great. Melissa was attentive and active in listening to my needs and responded accordingly. I'm very pleased and will now doubt plague Melissa for many years to come on future holidays.
Sent by Diane Burman
Butlers Marston 03/04/2018
10/10 - Melissa was a breath of fresh air. She made booking our excursions very easy and simple. I would definitely use Melissa again and would not hesitate to recommend her to friends and family. Melissa was extremely happy and very patient and extremely professional.
Sent by Maureen Woodcock
Epwell, Oxfordshire 05/03/2018
10/10 - Melissa quickly sorted our chosen holiday and remained in contact regularly throughout.
Sent by Jackie Huggins
Ettington, Stratford upon Avon 01/03/2018
10/10 - Fantastic turnaround to urgent and non urgent requests and worries. Thank you Melissa.
Sent by Chris Woodcock
Banbury 28/02/2018
10/10 - Melissa really put herself out to get us a holiday at the Hotel Illa D'Or in Majorca even though at first sight the hotel was fully booked for the dates we wanted. Even though on holiday herself, Melissa maintained daily contact with us and the hotel to get us our holiday arranged for alternative dates close to 'our special day'. Travel insurance was arranged very quickly with the minimum of fuss. Great job Mel.
Sent by Jon Coleman
Snitterfield, Stratford upon Avon 28/02/2018
10/10 - To me, the idea of a Travel Counsellor is to take the hassle and time out of choosing and deciding where to go; that was entirely the case for me, and I was elated when Melissa sourced several suitable options, within budget and just spot on for our special break away! I was thrilled to be able to book with her and just know it will be a fantastic holiday.
Sent by Valerie Latham
Ettington, Stratford upon Avon 17/02/2018
10/10 - Melissa is so attentive and listen to all your needs. This is the second time I have used Melissa. I have recommended her to lots of friends that have also used her.
Sent by Amy Coleman
Bishops Itchington 16/02/2018
10/10 - Very fast and helpful service, thank you!
Sent by Charlie Mann
London 16/02/2018
Melissa was extremely helpful and very pleasant to deal with!
Sent by Sarah Heydon
Warwick 15/02/2018
10/10 - Melissa was very helpful when helping me to find a night away for me and my husbands anniversary.
Sent by Jennifer Henry
Ettington, Stratford upon Avon 13/02/2018
10/10 - From my initial enquiry, through to the booking process, Melissa has been extremely helpful. She has responded to any questions quickly and extremely efficiently and I am very impressed with the whole experience. I would definitely recommend her to friends or family wishing to have a bespoke holiday.
Sent by Andrew Lawson
Charlbury, Oxon 06/02/2018
10/10 - In spite of our last-minute decision to take a holiday, Melissa helped us to choose an appropriate destination, and handled all the arrangements brilliantly! Thanks to her, everything went like clockwork, and now we have returned refreshed and exhilarated by an excellent week away.
Sent by Christine Rogers
Ettington 01/02/2018
10/10 - Excellent, friendly, quick service; have already recommended to friends and work colleagues. Thank you!
Sent by Mary Vaterlaus
Warwick 30/01/2018
10/10 - Melissa has provided excellent details of choices that matched my needs and offered ease in booking. This will be my first holiday with Travel Counsellors so I'm looking forward to it!
Sent by Steve Wortley
Ettington 30/01/2018
10/10 - Melissa has been great in sorting out our trip to South Africa next year. Listening carefully to our requirements and helping us to decide on the most appropriate choices has been invaluable. I don’t think we are the easiest of customers often being a little indecisive but Melissa has great patience and understanding and we eventually got there. Looking forward now to what should be a fabulous trip made so much easier having it all arranged for us. Thank you.
Sent by Flossie Hunt
Dorking 30/01/2018
10/10 - I was recommended Melissa's assistance through a friend, I was not to be disappointed! She provided fantastic service whist helping me plan a surprise trip to Berlin. Melissa was there from the beginning and throughout, constantly sending me ideas and being patient when I was forever changing my mind on hotels, making sure I found the perfect place! Melissa's service was quick and efficient and was always fast to respond when I needed her. This meant we could really enjoy our city break with no stress as she sorted the whole thing for us. I would highly recommend her services to anyone looking for a great travel agent! I will definitely be using Melissa's services for future trips!
Sent by Karen Joseph
Stratford upon Avon 30/01/2018
We have a big birthday celebration coming up next year and asked Melissa to help us plan a trip to Australia, via relatives in Malaysia, then hopping over to Sydney, staying somewhere near the GBR and flying home from Sydney. I couldn't even begin to work out all the various parts of that myself. Then we added an extra person and she had to start all over again! She has been so helpful - and endlessly cheerful and patient. So much so that she's now planning this summer's holiday to the Canaries. Thank you Melissa. We can't wait.
Sent by Amy Aggiss
Ettington 30/01/2018
10/10 - Melissa thoroughly understood our brief and came back to us promptly with a range of options to capture our different desires for our holiday. She is a strong communicator and a delight to correspond with both by phone and email and I wouldn't hesitate to recommend her to anyone needing hassle-free holiday advice, support and organisation - the one-stop tailored holiday shop
Sent by Sarah Mann
Stratford upon Avon 30/01/2018
Thank you for organising my amazing trip to Australia. With a tight timescale, Mel managed to fit all my wishes into the three weeks, starting in Cairns and ending up in Sydney. All the trips I went on were out of this world and would not hesitate to recommend them; from sailing around the Whitsundays, a sunset snorkelling excursion on the Great Barrier Reef to 4WD tour around Fraser Island. Mel researched each trip, transport and accommodation choice to find the best option for me. I had an incredible time, which was only made possible by Mel’s comprehensive research and knowledge of Australia. She made the planning and travelling stress free! There is not one part of the trip I would change, I just wish I could have spent longer out there! Thank you for an unforgettable trip! I’m already saving for next year!
Sent by Ruth Henslow
Petersfield 30/01/2018
10/10 - I wanted to book a much needed holiday for this winter Jan/Feb, but I’m so busy with work from September to December I don’t have time to sort it all out myself. So I turned to Melissa! From my original plan A to Papua, which I’ve put on the back burner for a future year for various reasons (though I will definitely be working with Melissa on that one again in the future as she was coming up with the most amazing options!) to plan B that has also been put off due to a volcanic eruption just before booking! To hurriedly trying to sort out plan C to Thailand before it got too late! Melissa has worked with me through all of this! I’m very specific about the types of places I want to go on my trips, and Melissa has been very friendly and helpful in working with me to create my perfect plan and get all booked! I’m really looking forward to running away on this trip at the end of January.
Sent by Maria Haslam
Stratford upon Avon 25/01/2018
10/10 - I've already recommended her to family and will definitely be sharing her details with my wider circle of friends. I've found the whole process fantastic. From the initial fact-finding call (unlike other, larger companies, Melissa actually listened to our requirements and preferences) to the final paperwork - everything was super easy! Extra touches like checking in on our behalf and access to the VIP lounge made all the difference to making it feel special. It really has made a refreshing change to book a holiday with someone who goes the extra mile to show you they care about your experience. I feel relaxed even before boarding a flight! Thank you!
Sent by Ruth Henslow
Petersfield 04/01/2018
10/10 - I’m very specific about what type of places I want on my holidays and travels, and Melissa has been very friendly and helpful, and worked with me to make my trip plans perfect.
Sent by Bruce Hammersley
Witney, Oxfordshire 04/01/2018
10/10 - Great on detail and savvy travel planning.
Sent by Laura Hibbard
Salford Priors 11/10/2017
10/10 - Absolutely great service and care as usual. Will be back again before too long!
Sent by Tracy Fairston
Majorca 03/10/2017
Melissa answered all my questions quickly and easily and fulfilled all my requirements, I would recommended her to anyone and use her myself again every time.
Sent by Mary Brotherton
Ettington, Stratford upon Avon 29/09/2017
Melissa did a fantastic job organising our trip to South Africa for our 30th Wedding anniversary and birthday celebrations. She helped us work out what we wanted to do and what we didn't and came up with a great itinerary which went like clockwork. People have asked what was our highlight. We loved it all and would definitely go again and most definitely use Melissa, she really cares about the people she is working for and her knowledge of South Africa was invaluable to us and made everything special.
Sent by Becky Slatter
Stratford upon Avon 29/09/2017
We have just booked a multi-destination holiday to Canada and Cuba. Melissa has provided a fantastic personal and professional service in the past with a trip to Lithuania and she has worked tirelessly to put together what we hope to be an amazing trip next year! Thank you Melissa.
Sent by Sarah Mann
Stratford upon Avon 29/09/2017
Thank you for organising my amazing trip to Australia. With a tight timescale, Melissa managed to fit all my wishes into the three weeks, starting in Cairns and ending up in Sydney. All the trips I went on were out of this world and would not hesitate to recommend them; from sailing around the Whitsundays, a sunset snorkelling excursion on the Great Barrier Reef to 4WD tour around Fraser Island. Melissa researched each trip, transport and accommodation choice to find the best option for me. I had an incredible time, which was only made possible by Melissa’s comprehensive research and knowledge of Australia. She made the planning and travelling stress free! There is not one part of the trip I would change, I just wish I could have spent longer out there! Thank you for an unforgettable trip! I’m already saving for next year!
Sent by Kerry McGinn
Kenilworth 29/09/2017
Fantastic personal service. Melissa went the extra mile to find the trip we were looking for, making sure we knew all the fine detail such as place to see and visit that were near our destination. Would not hesitate to use her service again and would recommend it to anyone looking for that personal touch.
Sent by Isy Peterkin
Tonbridge 29/09/2017
Wow! Well I had a month to travelling and within a week of departure Melissa managed to pull together an amazing South American trip. I would not have been able to do half of what has been planned. Stress free, seamless organisation, everything arranged: flights, hotels, airport transfers, city tours and group adventure tours. Melissa allayed my pre travel nerves and stayed in touch to check I had arrived at my destination. An absolutely fantastic personal service, I am not normally one to write reviews but without hesitation I would recommend Melissa if you are planning a trip / wanting to go away and don't know where to start. Thank you in advance for what is already proving to be a fabulous South American adventure.
Sent by Jane Evans
Ettington 29/09/2017
Fantastic service from Melissa. The first time we have let someone else take the strain of the planning and it was one of our better decisions. A week in London to celebrate my 50th birthday including accommodation, travel and trips was all handled professionally. Nice touches like a welcome letter on arrival, bubbles brought to the room and a card through our door for our return home at the end of a fabulous week!
Sent by Craig McKee
Wellesbourne 29/09/2017
Melissa helped us organise our summer holiday around Europe on P&O Cruises. The whole process was extremely easy with Melissa doing everything for us; she was great. While on the cruise I proposed to my girlfriend and Melissa helped me plan the whole thing from speaking to the cruise company to booking a lovely afternoon tea for us in Venice. I could not recommend Melissa's services highly enough! Thank you so much!
Sent by Andy Smith
Bishops Itchington 29/09/2017
We have used several companies over the years to organise specific itineraries for us and Melissa's speed, attention to detail and excellent communication is up there with the best of them. Would not hesitate in recommending Melissa for your travel needs!
Sent by Jackie Huggins
Stratford upon Avon 29/09/2017
What a wonderful service from Melissa. She has within hours sorted out a late summer holiday for myself and my daughter before she goes off to university. Checked my son's flight details for his year abroad in the USA. She is also helping my plan a holiday of a life time next January starting with 2 weeks in Florida, 1 week in St Lucia. She is always very helpful, enthusiastic and very prompt at replying to all emails/phone calls. I cannot recommend her highly enough. Thank you Melissa.
Sent by Andy Smith
Bishops Itchington 29/09/2017
Absolutely great service from Melissa, she has just sorted a family trip to the US for us for next year. Melissa listened carefully to our ideas, key places we want to visit and the type of accommodation we like. She then sorted the whole lot out in very quick time including different options and additional ideas for us to consider. We are now all booked up and we can relax knowing it is all sorted.
Sent by Tim Roberts
Southam 25/09/2017
10/10 - As always, a seamless service from Melissa. She really does take the stress out of all my travel bookings.
Sent by Janice Smith
Bishops Itchington 21/09/2017
10/10 - Melissa has been amazing and always responds so quickly with information. I have already recommended her to friends who also think she is wonderful. I will continue to use Melissa whenever I am thinking of travelling.
Sent by Lesley Shane
East Grinstead 21/09/2017
10/10 - Melissa is always wonderfully knowledgeable, helpful, and efficient. She really knows her stuff so it is a pleasure to have her helping with our trip plans.
Sent by Leanne Graham
Rochdale 11/09/2017
10/10 - I will definitely be in touch with Melissa for my future adventures!
Sent by Leanne Graham
Rochdale 11/09/2017
10/10 - Melissa was a fantastic help in sorting out the correct insurance cover for my upcoming trip, thank you!
Sent by Isabelle Peterkin
Tonbridge 31/08/2017
10/10 - If the scale went above 10 - I'd use it!
Sent by Sean Davis
Warwick 29/08/2017
10/10 - Thank you for assisting us with putting this together and your continued support throughout. The accommodation was great and the food was amazing, which meant we slightly over consumed but then that is what holidays are for!
Sent by Georgia Daly
Stoke on Trent 16/08/2017
10/10 - I felt very comfortable booking my holiday with Melissa, she provided the best service I have ever had from a travel agent and with very reasonable prices. I trust our holiday is going to be fantastic all thanks to Melissa. I have handed all of her business cards to family and friends, and I'm sure we will be booking many more holidays in the future with her. Thank you again!
Sent by Jacqueline Huggins
Stratford upon Avon 16/08/2017
10/10 - Melissa has been a God send for my family's holidays and for my son who is going to study abroad in the USA. She has coordinated our plans and been very reassuring as to flight bookings and all the administration that goes with travelling these days. I would recommend her personal, friendly and prompt service to everyone who wants hassle free travel.
Sent by Becky Slatter
Stratford upon Avon 09/08/2017
10/10 - This is the second booking we've now made through Melissa and I'm sure it won't be the last. A great personal and professional service.
Sent by Lucy Williams
Hitchin, Hertfordshire 03/08/2017
10/10 - Great communication and always willing to help and support where possible
Sent by Georgia Daly
Stoke on Trent 31/07/2017
10/10 - There are not enough superlatives to describe the service Melissa provides! I would like to say a big thank you from myself and my family for helping us to book our trip. She has the patience of a saint, as our trip was not the easiest to organise with many alterations being made throughout. I am grateful for the quick response she provided with any query and she is always happy to help.
Sent by Georgia Daly
Stoke on Trent 31/07/2017
10/10 - I felt very comfortable booking my holiday with Melissa, she provided the best service I have ever had from a travel agent and with very reasonable prices. I trust our holiday is going to be fantastic all thanks to Melissa. I have handed all of her business cards to family and friends, and I'm sure we will be booking many more holidays in the future with her. Thank you again!
Sent by Sarah Mann
Stratford upon Avon 31/05/2017
10/10 - Melissa was extremely patient and looked into all options for me!
Sent by Christina Short
London 15/05/2017
10/10 - Melissa is very knowledgeable and knows how to put an itinerary together; would definitely recommend her to anyone looking for help planning a holiday!
Sent by Kevin Latham
Ettington, Stratford upon Avon 06/04/2017
10/10 - Melissa was very helpful and sorted several option for us to choose from. She will always answer your email what ever time you send them.
Sent by Tim Roberts
Southam 14/03/2017
The hotel was in a great location with taxis close by plus great shopping and restaurants a short stroll away. The staff were lovely and my TC Melissa secured an upgrade too! Facilities, room and breakfast were just perfect. Very pleased with Hotel Balmes in Barcelona!
Sent by Lesley Shane
San Francisco 02/03/2017
10/10 - I would give Melissa at twenty if possible! I have known Melissa for about three years now, she was the "manager" on a tour to Mongolia and was excellent in that position too. Melissa helped us at every stage of planning our trip to Vietnam, we had a general idea of what we wanted and she made really good suggestions as to flights, timing, hotels and tours for us. She was speedy and prompt in her responses to our myriad questions but never tried to take over our ideas. She was the helping hand we needed and much appreciated, we wish her well in this new venture. She will excel I am sure, Thank you Melissa.
Sent by Mary Brotherton
Stratford upon Avon 30/01/2017
10/10 - Melissa has made the whole booking experience so easy. We feel she goes above and beyond to make the holiday what we wanted it to be. I am sure we will have a great time.
Sent by David Hopkins
Stratford upon Avon 26/01/2017
10/10 - Melissa, took all the pain out of sorting out a family holiday to Lapland - I would highly recommend her.
Sent by Janice Smith
Bishops Itchington 24/01/2017
10/10 - Very prompt and responding. Very helpful.
Sent by Steve Coleman
Stratford upon Avon 23/01/2017
10/10 - Excellent, attentive & efficient service.
Sent by Samantha Eggleton
Southam 21/01/2017
10/10 - Best service I've had in a long time!!
Sent by Kerry French
Kenilworth 18/01/2017
10/10 - Melissa was very helpful and found me a break that matched all of my requirements; giving me a number of options to look at.
Sent by Anthony Stein
Wythall, Birmingham 16/01/2017
10/10 - Melissa was extremely helpful and thorough throughout and always kept me informed of progress. Great customer service!
Sent by Ngaire Gordon
Brisbane, Australia 16/01/2017
10/10 - I've already been recommending her to people!
Sent by Ric Hart
Chester 28/12/2016
10/10 - Excellent. Very good ideas for our honeymoon. Very friendly and professional advisor. Thank you!
Sent by Sarah Fisher
Warwick 20/12/2016
Very impressed with the service Melissa offered. She came back with a quote very quickly which provided a range of options to suit my budget. What is lovely is the time she took to ask all of the right questions to ensure I ended up with exactly the trip I wanted. Wouldn't hesitate to recommend Melissa to family and friends and I will definitely use her services again in the future.
Sent by Sean Davis
Warwick 14/12/2016
Claire and myself are very pleased with all your patience, support and fact finding relating to the booking of our vacation to Malta next year, and we would like to award you a score of 10 for all your efforts. We also look forward to your valuable support and experience leading up to the travel date. Excellent customer service!
Sent by Serena Lamley-Crowe
Kenilworth 14/12/2016
I would certainly recommend Melissa, the service I received was professional and very efficient. Everything we wanted for our holiday and more has been sorted. Being able to have contact outside of a normal working hours is great for busy people, and nothing was too much trouble.
Sent by Donna Jenkins
Ettington, Stratford upon Avon 09/12/2016
Melissa has been extremely patient with all my changes and has come up trumps with what looks like a fabulous trip in Norway. Thank you Melissa!
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My Blog
I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
Mexico's Yucatan Peninsula: (Day) Trips & (Fun) Dips
17 February 2025
Ever since the first time I travelled around the world when I was 19, I’d always wondered what exploring Mexico would be like. A part of the world full of ancient lands, tribes, jungle, ruins and intrigue which I knew one day I’d have to go to. Having put together many a trip for my wonderful customers, I finally decided it was time. Time to attempt a chilled-out beach holiday on a delicious Carib
Easter Island – is it worth the detour?
08 January 2024
We’ve all seen the pictures of Easter Island – the moai staring out to sea from a tiny speck of land in the middle of the Pacific Ocean. It’s a site that recently made the short list for the New 7 Wonders of the World, narrowly missing out on the final 7 by finishing, if reports are to be believed, 8th. This puts them high up the list on many people’s bucket lists. However, they are very isolated
What a grand tour of Italy!
28 June 2023
When my friend suggested we took an organised group tour to head around Italy, I wondered what had become of my independent travel days – surely they’re just for old people?! After putting together some suggestions as to how I would ‘normally’ visit a European destination, I quickly realised that I was being swayed towards some of the trips (which I had also seen my Travel Counsellor, Melissa, po
How about Christmas in Antarctica?
30 April 2020
AN UNFORGETTABLE ADVENTURE Just You Tour Manager Caroline Godfrey spent Christmas on an Antarctica cruise – here’s what she had to say about it. "Our group of 18 people flew out to Santiago. On arrival in Santiago we had a tour of the city and a Welcome Dinner in the evening when we started to get to know each other. The following day we took a flight to Punta Arenas where we toured the city and
Our 26 night cruise to the Black Sea
30 April 2020
It wasn't our first time experiencing a cruise and would no doubt not be the last, however it was the first time we had departed from Southampton to sail so close to the Needles at the western tip of the Isle of Wight. We were on our for a few days at sea to reach the Spanish port of Almeria and boy was it nice to set foot on land again! A week had already passed since being in UK waters and what
Classic Cuba with sumptuous sands to relax at the end
27 April 2020
Having recently returned from Cuba, we can say there is a lot more that the country can offer other than the glorious sandy beaches and antique cars. The streets of the cities are vibrant and colourful with unique architecture. Venturing out of the cities, we experienced some amazing scenery – in Trinidad we walked in a tropical rainforest with waterfalls and lakes to swim in; we did a horse-ridin
Australia - Where the Wild Things Are
14 April 2020
Egg-laying mammals, marsupials with a kick and birds in abundance: here’s why in Australasia, the wildlife truly is in a league of its own. A natural selection Australia’s rich array of (often weird and wonderful) wildlife makes it one of the most fascinating places you can ever hope to visit if you have a soft spot for nature. Is it any wonder that exploring these unique landscapes was a cataly
Around the world via your tastebuds
14 April 2020
Now that staying home is the new going out, we’re looking for more ways to broaden our horizons, create memories and spend quality time together. We’re finding it’s a great opportunity to relive our past adventures (and whet our appetite for new ones) by cooking our favourite foods from around the world. Here’s a selection of our recommended foodie destinations, and cookbooks to match, until we ca
A long weekend in Russia
08 April 2020
A long weekend in Russia? Really, I hear you say. Yes, really! If you want beautiful cities, exquisite palaces and stunning art, then Russia really is the place to go. Yes, the visa is long winded and tedious, but once there, you’ll be glad you went through the hassle. Given said hassle, you need to think about how long you want to go for. I opted for a 5 day trip, mainly in St Petersburg but also
An Irish road trip
08 April 2020
A couple of years ago, I took a road trip around the Emerald Isle. Along with my friend Jeanie, we hired a car from Dublin airport and spent a week touring the country. Luckily for us, we had amazing weather, mostly sunny with only a small amount of rain. We arrived late one evening and picked up our car, Mickey the Micra, and headed to our hostel in Dublin. The next morning, we jumped on a hop on
5 reasons to visit Portugal
06 April 2020
5 Reasons I Love Portugal! I just can't get enough of Portugal after having visited a handful of times in the last couple of years - and here are my highlights which are sure to tempt you to visit! 1. It’s at the helm of seafaring history During the Age of Discovery, from the 15th to the 17th centuries, Portuguese sailors were the first to discover and map the coasts of Africa, Canada, Asia and
Experiencing Naadam Festival in Khatgal
03 April 2020
Thank you to my wonderful friend and customer Lesley, who has written an amusing a true account of such wonderful times in Mongolia, where he explored the central, southern and northern regions and were lucky enough to visit the local Naadam Festival in the village of Khatgal. And so we arrive at Lake Khosvgol, this incredible huge fresh water lake. Apparently it contains up to 2% of the worlds
Explorations along the Silk Road
30 October 2019
Hannah is a very good friend of mine and we have shared many an exhilarating adventure! This write up is of her exciting explorations with James along the Silk Road through Uzbekistan and then later on to Tajikistan. The Silk Road was a network of trade routes connecting the East and the West for 3000 years until the 18th century. It allowed goods to be bought and sold, especially the lucrative s
Albergue life along the Camino Frances - part two
21 October 2019
It’s pitch black outside, making the effort to actually extricate one’s body from the sleeping bag one of the biggest challenges of the day. Very much still half asleep, it genuinely feels an impossible thought to place one foot in front of the other, continuously, until the next valid resting destination. With just 6km until the next village and a potential ‘cafe con leche‘ (coffee with milk) sto
Albergue life along the Camino Frances - part one
21 October 2019
Finally by 4pm and after 32km of undulating track, sun bleached fields and a multitude of weather conditions, we reach the much longed for village where we hope to find beds available for the night. Oh what a welcome you can (generally) expect - a glass of water, a lucky dip in the sweeties, Camino credentials stamped, a nice warm smile and (dorm) room key produced. Exhausted, weary, aching and pa
Lanzarote. A Volcanic Gem with Something for Everyone
15 November 2018
Our Heartfelt Thanks to Melissa What a fantastic holiday! And we would never have found it without Melissa. All we knew was we wanted to go to the Canary Islands in August. We didn’t even know which of the islands to go to. Initially, we just asked Melissa to help us find a villa suitable for two adults in need of a break, plus three water-mad teenagers and their three friends. Not only did she
Creature comforts – exploring the UK
06 September 2018
YYou don’t always have to take a flight to get the break you need. Did you know there were so many spots in the UK to have an incredible family experience? Not just the beautiful beaches of our stunning coastlines, how about a short trip to visit some fascinating animals incorporating a few days away too? Whether they chirp, road or splash, discover whereabouts in the UK your favourite creature
My ultimate bucket list
04 September 2018
When Sarah got back from her latest round the world adventure that I'd had the pleasure of putting together, I asked her if there were still many places left on her 'bucket list' or if she'd pretty much exhausted them. Despite responding that perhaps I was just as bad, she put together a little list of things that she still hadn't managed to complete but were on the horizon for the next few years,
Ship wrecks to dive for across the planet
28 June 2018
Shipwrecks are important discoveries. Over countless centuries, there have been many ships that have fallen prey to accidents – natural as well as caused by human interference. I have had the pleasure of putting together some incredible itineraries for an avid traveller, who has been wanting to incorporate these into her plans when she explores the world, to find some of the precious maritime trea
A honeymoon Orient Express route through Europe
28 June 2018
When I was asked to put together my good friend’s honeymoon, I was ecstatic - what an honour - and all the way from Australia as well! When they asked for me to use the Orient Express route as inspiration, I loved it even more - what a great challenge - and I always like piecing a travel-jigsaw together! It didn't all go according to plan; one of the trains was delayed which created a knock-on
Puffin watch
28 June 2018
Have you ever considered visiting Shetland Isles, Scotland? I have just had some avid explorers return from this tree-less region, having had an incredible holiday tracking the beautiful puffin and visiting historical sites throughout the islands. Britain's most northerly point provides a haven for thousands of seabirds, overlooking the North Sea. Although native to the Atlantic Ocean, these un
Italy - Amore Mio!
28 June 2018
Did you know Italy is made up of 20 regions and 6 islands? It's also home to an impressive 40 UNESCO World Heritage Sites, is the fourth most visited country on the planet and the average Italian drinks more than 26 gallons of wine each year. What more inspiration do you need to visit this incredible country? Paris is synonymous with love and romance, but of course, it's not everyone's cup of t
A multi-generational Californian Road Trip
28 September 2017
California has more national parks than any other state in USA, is the only state that has hosted both the Summer and Winter Olympics and did you know that in 2015, it surpassed France to become sixth-largest economy in the world? This fascinating state has so much to offer - from a romantic trip for two, an adventure based expedition or even a multi-generational summer holiday; it really has got
Animals, adventure and absolute bliss in Borneo
21 September 2017
Borneo, the third largest island in the world after Greenland and New Guinea, is made up of three countries – Malaysia, Brunei and Indonesia. It had been a long time coming – dreams of orangutans and tropical rainforests had consumed my mind as a teenager so when my friend suggested we ‘just get on with it’, I literally leapt at the chance! How to decide where on earth to explore when you have
Back to basics - Canadian honeymoon
26 July 2017
Four weeks is an incredible amount of time to have for a honeymoon! So, Laura and James decided to really make the most of it and combine driving, camping, sightseeing and exploring taking in the wonders of Vancouver, Whistler, Vancouver Island, Inside Passage, the fabulous train Journey from Prince Rupert to Jasper and the ice-fields parkway from Jasper to Banff. Here's a bit from them: - Woul
Exploring Barcelona in March
26 July 2017
Despite the two-hour flight delay due to air strikes, we managed to arrive at Barcelona El-Prat airport in perfect time to take our transfer to the wonderfully located Hotel Balmes and wander off down Las Ramblas for a spot of vino y tapas in one of Plaça Reial’s delightful restaurants which settled us in a treat. We continued planning our few days away. Early March and the weather isn’t suppo
Top 5 ski resorts for guaranteed snow!
26 July 2017
It’s not too late to get booking your ski break for 2017 – the season is in full swing. Here’s my top five locations and resorts which won’t disappoint. 1. Val d’Isère-Tignes, France With slopes up to 3,456m and the largest artificial snow-making plant in Europe these two contrasting yet linked resorts boast a giant ski area with 300km of pistes. Val d’Isère is dominated by chalets and 4-5*
A three night city break in Tallinn, Estonia
26 July 2017
It was early April when we arrived in Tallinn, Estonia's picture perfect capital city. We'd disembarked from our flight with Ryanair at Tallinn's lovely little airport. Situated only 4km from the centre, it was remarkable to think that this cute airport was the largest in Europe when it was built in 1936. Our good impression of Estonia only got better as we arrived at the splendid Palace Hotel,
5 Best Easy Hikes with Great Rewards
26 July 2017
There are few things better than a long, tough hike - except maybe a short, easy hike that puts you in the thick of the wild in a hurry. Short hikes are ideal for those people who say they don’t like to hike - your grandmother, your new significant other, maybe even you. And who knows, once those non-hikers get out on the trail, they may want more. With a love of easy hikes to gorgeous landscapes
A Baltic State ... in a Baltic Winter!
26 July 2017
Before parenthood, Becky and Rob visited a lot of countries throughout the world and having their two beautiful sons hasn't deterred them in the slightest! Their eldest son Archie (3), has been on many an adventure, not least to explore some of Europe's finest cities. This latest journey was with Archie and his little brother Harris (18m) to experience - what better place for a February break than
Notes from the Isles of Scilly
26 July 2017
A wonderful account by my latest travellers to spend 11 special days on the Isles of Scilly in June: We drove to Exeter and boarded the Skybus (with 12 other passengers and a black Labrador) to St. Mary's. We were collected and taken to the Star Castle Hotel where we sat on the sunny ramparts for a light lunch and bottle of delicious Champagne, courtesy of our very special travel consultant.
A honeymoon in Iceland
26 July 2017
I was delighted to be asked to put together an exciting and exploratory honeymoon to beautiful Iceland for my good friends Jen and Ric. Five days of romantic times, driving in snow and seeing the Northern Lights – here’s what they thought: - Where did you go on your honeymoon and have you been there before? We’ve just been to incredible Iceland – never been before but it’s been on the ‘bucke
Top 5 travel wish list holidays for families in 2017
26 July 2017
Sometimes it’s just not enough to stay at home for the holidays. Perhaps you’ve been saving or even just waiting for that list of inspirational ideas to appear in front of you before taking the plunge and taking your family abroad. Have a read of my top 5 favourite ideas for you and let’s whet your appetite: 1. The ultimate city break - Rome, Italy Where to go: Rome for its history, culi
My weekend in Kraków
26 July 2017
With easy flights, a complex history and modern feel, Krakow is not just about stag weekends – it makes a simple yet sophisticated city break option. For far too long Krakow has had something of a reputation for attracting crowds of soon-to-be-married gentlemen on stag weekends, but it really does deserve better. Poland’s second city and former capital is upstanding and architecturally fine: th
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