Hi, my name is Nikki and I am your local Travel Counsellor based in Cuckfield in West Sussex.
I have been a Travel Counsellors for nearly 7 years now, although I have worked within the travel industry for over 25 years (it’s so hard to comprehend how quickly time flies). I have been lucky enough to have worked for a number of different tour operators over the years and have travelled to some truly amazing places, both on business and on holiday.
As your personal Travel Counsellor, I am able to provide a unique travel service, using award winning technology to tailor-make holidays, with the support of a world leading, independent travel company. As I work from home, I can speak to you at a time that suits you, even if it is outside normal working hours. The way in which we are booking holidays has changed dramatically over the last 20 years, but the need to tap into expertise and the ability to contact your individual travel consultant with any questions (with no delays or waiting on the phone for hours) is something I have found customers really want - particularly for those with more complex and specialist holidays.
I specialise in long haul, tailor-made and luxury travel and am able to create magnificent holidays all over South East Asia, Africa, Australasia, the Americas and around the world. Whether it’s a Tanzanian safari you’re after, a fully escorted tour around Indochina or a leisurely self-drive around the beautiful islands of New Zealand, I can help to create a magical holiday for you by taking away all the pressure and providing valuable and impartial advice on the best places to stay and visit.
I have access to some of the best hotel, tour and airline rates in the industry and can also provide piece of mind when it comes to your money as all of the holidays I create are 100% financially protected by either ATOL or the Travel Counsellor Financial Trust. If you book a Travel Counsellors' package with me, you will also benefit from a unique flexibility and free amendments up to 8 weeks before travel. So there really is no need to be concerned about booking in advance.
After the blip in 2020-2021, travel has really bounced back, and I'm guessing your desire to travel the world is as great as it's ever going to be so why not give me a try – I pride myself on treating everyone’s holiday as if it was my own and will do my utmost to provide you with the dedicated service you deserve.
Nikki
My customer stories
Sent by Jamie & Catherine Ellis
Cuckfield 03/09/2025
We've booked a few trips with Nikki now and this was the best yet - and they have all been excellent. She is really helpful with advice and suggestions for itineraries, hotels, flight options and activities. Everything seems to come together seamlessly and the quality has always been spot on. Even when something went wrong this year (a weather event out of anyone's control) Nikki was on it to find a solution even though she was away herself.
Sent by Michelle McGauran
Derby 01/07/2025
Nikki was fantastic, she has sorted out 3 boys who have never taken a holiday on their own abroad. I would absolutely recommend her for sorting your holiday requirements.
Sent by Sarah Cheesmur
Cuckfield 02/04/2025
Nikki is fab and has found us a holiday despite all the complications that our family present. I would always recommend her.
Sent by Mark Johnson
Burgess Hill 10/02/2025
Nikki was recommended to us by friends who had used her services to book a trip to Davvi Lodge in Finland. It was a trip we wished to book for a special birthday. From the first conversation, Nikki was helpful and very informative with both details for the trip and recommendations for packing, experiences and general advice. She liaised with us at many points and everything was a very smooth and easy experience. This leads us to the trip itself. What an amazing place the Davvi Lodge & Finland are. Every minute of a very packed few days was a joy and we look forward to travelling back again in the coming years. Even the Northern lights came to visit, (not a guarantee, of course. But it's simply a bonus to a wonderful trip, rather than a make or break situation).
Thank you to Nikki & Travel Counsellors for a wonderful experience.
Mark & Sam
Sent by Anthony Notaras
Cuckfield 05/02/2025
Fantastic service from Nikki and a really smooth process from start to finish. We were really pleased with all her suggestions and bookings, and clearly grounded in her many years' experience in the travel industry. We've been delighted and would definitely use Nikki again, and recommend her to others.
Sent by Catriona McLean
Cuckfiekd 04/01/2025
Excellent service from Nikki! She was incredibly helpful and even thought of things we hadn’t considered. Booking us in online while traveling multiple times was a huge help. Highly recommended — we’ll definitely use her services again!
Sent by Kat Finley
Ardingly, West Sussex 02/01/2025
Nikki is super friendly and helpful, she listens to wish lists and delivers. She is also clear in her delivery of options. Excellent, x
Sent by John Sherwood
Derby 24/10/2024
Nikki does more than just organising the booking of the holiday but makes sure that should any problems arise for any reason whilst we’re away she’s available to deal with them. I would definitely recommend using her and Travel Counsellors to book a holiday, especially one that that requires a lot of organising.
Sent by Jane Keating
Brighton 16/10/2024
Nikki has been wonderful. She listened to what we needed, our concerns and our expectations. India was a real unknown to us and there are lots of things to consider before you leave. It was my Husband's 60th birthday and I wanted that to be the focus of our trip and it most certainly was. I asked Nikki to make sure every hotel was informed about his birthday and it made such a difference to our experience. We arrived with smiles, greeted with Happy Birthdays, songs, cakes and everyone made a fuss of him. The itinerary built with the travel consultants in India was fabulous. It included a few personally requested experiences and also ones we may not have included but we were very pleased were included. Everything in India went to plan, we couldn't have asked for a better team. We felt safe, well looked after and learnt so much about such a fascinating and colourful country. It will certainly be a trip we will remember for a lifetime. Thank you Nikki for helping us make that happen!
Sent by Erin Benton
Derby 24/09/2024
The brief for our holiday wasn’t easy with disabled guests, teenagers and food allergies but the hotel and resort Nikki recommended for our group booking ticked all of the boxes and was exactly what we had asked for. Customer service has been excellent throughout and she has gone above and beyond to ensure everything went smoothly despite some last minute changes we had to make. Having the expertise of a travel agent is reassuring when travelling abroad and I wouldn’t hesitate to recommend Nikki and Travel Counsellors to my family and friends.
Sent by Diane Clayton
Hurstpierpoint 06/09/2024
Professional, friendly service, would have no hesitation in recommending Travel Counsellors to family, friends, colleagues, in fact, have done so. Our Travel Counsellor, Nikki Mortimer is someone we can totally rely on to get us the best deal! Once Nikki knows what we are looking for, she promptly sources our options. From start to finish, takes all the stress out of booking a holiday, wouldn’t go anywhere else now, one call to Nikki and we can rest assured our holiday is sorted.
Sent by Steve Lynch
Cuckfield 06/09/2024
Nikki has provided excellent service with quick response times, clarifications and advice. I would certainly recommend Nikki to friends, family and colleagues and have done so already with one of my closet friends having booked with Nikki...
Sent by Jen Taylor
Hampshire 24/08/2024
Booking our special family holiday through Nikki was so easy. We had a few ideas on destination, and she filled in the gaps with suggestions of specific regions to visit and activities to do, often based on her own personal experience. The process was very straightforward and we could design a bespoke holiday and leave all the logistics and admin arrangements Nikki. Would definitely recommend.
Sent by Stuart Dorn
Haywards Heath 05/08/2024
We have only ever had a brilliant experience with our Travel Counsellor Nikki and would definitely recommend booking trips with her!
Sent by Emma Cameron
Cuckfield 25/04/2024
Nikki is fantastic. She always goes above and beyond when booking my holidays. Travelling can be stressful and now I am in my fifties I can do without that stress and so booking with Travel Counsellors through Nikki means I have one less thing to worry about. She always books amazing hotels and is able to give suggestions of hotels and locations when we are at the booking stage.
Sent by Carla Turner
Bolney 11/04/2024
Nikki was fabulous from start to finish. She contacted us throughout the trip to ensure everything was going well. Thank you.
Sent by Pauline Cowley
Worthing 10/04/2024
Excellent! All documents on my phone, but more importantly also printed.
Continuous, and reassuring communication before and during holiday - not intrusive. Nikki was easy to talk to, and nothing felt like too much trouble. Everything worked beautifully - it was such peace of mind to feel we were not on our own - highly recommend!
Sent by Simon Chenery
LANCING 02/02/2024
From a tentative enquiry to the most amazing holiday! Nikki advised, recommended and organised our Northern Lights break superbly. Wouldn't hesitate to take advantage of Nikki's knowledge and passion again. Thank you so much!
Sent by Elizabeth Boland
Telford 30/01/2024
We have just returned from our trip to Finland and it really was a fantastic holiday. The whole experience was seamless from my initial chat with Nikki about what we wanted from the holiday, the planning, documentation, flights, accommodation and experiences that we had booked. It was stressful from start to finish.
The extra information that Nikki provided based on her own personal experience such as what to take etc was invaluable.
I would definitely use Nikki for other special holidays in the future.
Sent by Jo Harding
Cuckfield 18/01/2024
We’ve used Nikki to book several holidays previously and when planning a trip to South Africa to celebrate a special birthday she was our first port of call. Her knowledge, experience, contacts and genuine passion for travel make her unbeatable when it comes to putting together an itinerary. She completely took the stress out of a two week holiday for 5 of us which involved lots of moving around, car hire and internal flights. Everything was seamless and we truly had the holiday of a lifetime! Thanks so much Nikki!
Sent by Gemma Stapleton
Cuckfield 21/12/2023
Nikki has been incredibly helpful throughout the whole process. She is very knowledgable which made planning our trip very easy. There was great communication throughout the planning and prior to our trip. I would thoroughly recommend Nikki! Thank you.
Sent by Mike Littlejohns
Cuckfield Haywards Heath 21/09/2023
Nikki organised a week's holiday in Nice for a party of three. She arranged flights, hotel,transfers and assistance for me at both airports. Nothing was too much trouble for her and all aspects of the holiday went well. I wouldn't hesitate to use her services again.
Sent by Lindsay Smith
Haywards Heath 30/08/2023
Wow! We have just returned from the most amazing holiday in Tanzania and from start to finish Nikki was awesome! She tailor made the holiday around our requirements, working with us to make sure it included everything we wanted. There were a lot of complex logistics to our trip but they went so smoothly - all aspects had been carefully arranged and I knew in advance what we were doing and when. It was also super helpful having Nikki on hand during the trip - for me that was like an added layer of security. It was the trip of a lifetime and I’m so grateful to Nikki for her hard working in making it happen!
Sent by Bella Cameron
Worthing 12/08/2023
Nikki always goes above and beyond to make our holidays the best possible experience! Just booked our third trip with her and wouldn't use anyone else now.
Sent by Julie Kamel
Haywards Heath 12/08/2023
Nikki has been amazing every step of the way. She made the whole experience so easy for me. She found us a great deal and was in communication with us for every step, checking us in and out, and making sure everything was perfect. I would definitely use Nikki again the next time we travel, and highly recommend her. Thank you Nikki!
Sent by Liz Woods
Cuckfield 04/07/2023
Booking our cruise and extra days with Nikki was so easy. She took all of the hard work out of it for us. Any queries we had were addressed quickly. All the paperwork - airline tickets, transfers, hotel accommodations and cruise - was clipped together and easy to access at each venue when needed. It made for a very stress free holiday. Thank you Nikki.
Sent by Sarah Kerr
Horsham 29/06/2023
Thank you so much Nikki for organising an amazing trip to Ibiza for our group of 12 girls for my 50th birthday. You took my 'very loose' brief and came up with a fabulous trip that met all our needs which was actually far better than my original idea! Your attention to detail, organisation, quick response, and guidance (plus personal touch) gives an all-round outstanding service. Am already planning my next trip through you and have recommended your services to all my friends! Thank you again so much. If you are reading this and have not yet used Nikki then I highly recommend you get booking through her!
Sent by David Brewerton
Haywards Heath 27/06/2023
South Downs Probus Club Visit to Jersey June 2023. Nikki was extremely helpful and efficient, booking all our travel arrangements and hotel. The island tour was particularly enjoyable. The hotel was very comfortable, excellent food and service throughout. All the taxis and transport were very efficient and everyone very much enjoyed the holiday.
Sent by Sally Nakajima
Haywards Heath 13/06/2023
We had a fabulous time on our mediterranean Celebrity Edge cruise. Nikki helped to advise us on which cruise would suit our needs and budget. and made sure we had the perfect room. The ship itself was amazing and consistently exceeded our expectations from the food to the show to the service.
Everything was organised and ran so smoothly from the transfers to the bookings. We could relax knowing Nikki had it all under control and it definitely took the stress out of organising the trip. She was knowledgeable and friendly and answered all our questions in good time. Highly recommend both her and the celebrity edge cruises.
Sent by Ellen Vincent
Cheltenham 02/06/2023
I have always found Nikki exceptionally knowledgeable and helpful. I wouldn’t hesitate to recommend her and have done many times.
Sent by Diane Clayton
Hurstpierpoint 03/05/2023
Professional, friendly service. Nikki was very helpful in her search for our holiday, managed to fulfil all our requirements,. We will definitely be using travel counsellors again, will definitely be recommending to family and friends.
Sent by Helen Jones
Horsted Keynes 22/03/2023
Nikki was fabulous in advising us on the Northern Lights tour we've booked for Feb 2023. She was super knowledgeable and helpful and if it wasn't for her being so in tune with the trip, I think we would have lost our place on it. I can't recommend her highly enough and would love to book with her again in the future.
Sent by Jo Feltham
Haywards Heath 15/03/2023
Nikki was brilliant at organising our trip toThailand, Australia and Bali.
She had first hand knowledge of the places we visited and recommended an itinerary to suit our requirements with excellent accommodation in prime locations and very much on brief. We recommend her services as our 6 week trip was meticulously planned and went without hitch. The service was very personal and Nikki was always at hand to plan route and activities. A first class service, we would not hesitate to use her again.
Sent by Sarah Wilson
Manchester 06/03/2023
Nikki did everything I asked and more. So looking forward to our holiday now, it's far better than I could have booked myself and with so much less stress. Will definitely recommend her and we'll be back next time we need a holiday.
Sent by Nicola Ward
Haywards Heath 04/03/2023
We recently returned from a Northern Lights trip to Finland, booked with the help of Nikki. Having never been on a trip of this nature, I was a little apprehensive on how to go about it but Nikki was absolutely superb in making the entire experience extremely positive. The booking process was smooth and easy. Lots of information was provided at the appropriate time and Nikki went above and beyond, providing additional real life advice based on her experience. I wouldn’t hesitate to recommend reaching out to Nikki for help and advice on your next adventure!
Sent by Mirka Akay
Cuckfield 27/02/2023
Many thanks Nikky for an amazing experience!! We all had such great time!! Everything was well organised. Children loved having fun in the snow.
Highly recommend x
Sent by Sarah Raison
Cuckfield 15/02/2023
We have just returned from a wonderful trip to Finland organised by Nikki. It was a very easy, stress free way to travel - Nikki kept us very well informed and gave us advice on what to expect and what to pack, which was really helpful. It was a very special holiday, we can’t recommend Nikki highly enough.
Sent by Juliet Scott
Cuckfield 15/02/2023
Nikki thought of everything, we had lots of information and she ensured everything was organised.We had the most memorable, wonderful, fun and exhilarating break to Finland. It was perfect, thanks Nikki for your expert advice, knowledge and exceptional service. Thank you
Sent by Hayley Flintham
Bedford 08/02/2023
Nikki is brilliant!!! She listens, she gives recommendations and she’s really quick to get back to you with any questions or ideas. Can’t rate her highly enough!
Sent by Laura Reynolds
Crawley 26/01/2023
Nikki was very helpful with the whole process. Going through all the options so that we made the correct choice for what we wanted.
Sent by Sharon Debnam
Cuckfield 06/01/2023
I am so glad I made the decision to take the girls to one of our bucket-list places, which was beautiful Iceland! It was stunning, so Christmassy with the snow and quaint little bars /shops. The best adventures were at the Sky Lagoon and the Blue Lagoon, especially staying the night at The Retreat. We enjoyed Food Walks and a Northern Lights Cruise, but unfortunately didn’t get to see them, However, it was so nice for us to ‘shed some happy tears of joy, instead of sad ones & felt lucky that we got to experience such an amazing trip and made some great memories. I would like to thank Nikki for booking this fab trip along with all the excursions and for the personal service we received from Obeo out in Iceland….the whole service was ‘second to none’. I would recommend Nikki to arrange your next holiday, as she did a great job from start to finish.
Sent by Ruth Lomas
Haywards Heath 16/12/2022
Thank you so much for organising our trip to Iceland. Everything was so much easier to navigate, including transfers to and from the airport, trips etc
A friendly and personal service. We will be back!
Sent by Joanna Steadman
Ansty, Haywards Heath 28/09/2022
We were a bit hesitant about using a travel counsellor. It sounded a bit like a luxury, an additional cost and we'd been booking holidays ourselves for years so why would we need one? Then we decided to book a "big" family holiday to America. We had a budget in mind but had no real idea about the USA. We had never been on a long-haul flight with our teenagers, didn't know where to go, how much time to spend in places, what they offered or how long to budget to travel from one place to another.
Having seen a post on Facebook, by another client of Nikki's, we decided to see what she offered.
We are so glad we did!
It genuinely feels like this is what holidays should be like- not a luxury.
Nikki's fee was included within the budget that she quoted; it wasn’t an additional cost or a percentage of the price of the holiday which we had thought it might be.
The total price was almost spot on the figure that we anticipated.
Nikki took the stress and time-consuming elements away, so that by the time we went we were all really excited to go.
She took the time to understand what we liked to do on holiday; understood the needs of teenagers and found great hotels in ideal locations to meet all our needs and budget; she really worked with us to create an amazing holiday.
Nikki's knowledge of travel generally, the places that she recommended, additional input and responsiveness (wildfires meant a last-minute change of hotel) were handled with no drama or stress to us. We weren't bombarded with unnecessary emails, but she did put forward constructive ideas and helpful suggestions.
Overall, Nikki's involvement meant we all got to enjoy our holiday and created amazing memories. First rate service in our opinion. Thank you.
Sent by Gemma Stapleton
Cuckfield 26/09/2022
Great communication, very knowledgeable and Nikki gave different price points to aid decision making. I will definitely be using Nikki’s services again for future trips.
Sent by Kat Finley
Haywards Heath 23/09/2022
Already dreaming of the next holiday Nikki can help us with! Excellent response rate, timely and efficient when we were looking at various different options. Felt a bit rushed as it was rather last minute decision to book a half term break and so look forward to spending more time on next booking and making most of Nikki’s experience with long haul destinations! Definitely recommend as massively helps to take stress out of lining up all the elements of a holiday with a family of 5. Thank you!!
Sent by Arabella Cameron
WORTHING 12/09/2022
Nikki has arranged 2 trips for me now, Malta last year and Florence this year. Both times she has arranged fantastic hotels in amazing locations and dealt with all the details such as transfers and checking in. I can't recommend her highly enough and will definitely be asking her to sort out future holidays for me!
Sent by Liz Woods
Cuckfield 25/08/2022
I originally booked our trip to see the Edinburgh Tattoo 2 years ago. Obviously it had to be postponed and parts of it changed during that time. Nikki kept us updated and rebooked as necessary. Everything went very smoothly and Nikki even contacted us whilst we were away about our return flight. A very friendly, personal service. We have already booked a holiday next year through Nikki.
Sent by Catherine Hall
Cuckfield 23/08/2022
It has been an absolute dream booking through Nikki - from the start she has been super helpful and responsive. She listened to our needs, have guidance on what might be suitable and found us the perfect holiday. I would 100% recommend speaking to Nikki to take the stress out of booking any trip and to find some wonderful holiday gems.
Sent by Felicity Williams
Cuckfield 18/08/2022
We have always booked our own trips in the past but using Nikki was an absolute game changer. She was really patient and informative in helping us decide where to go and made excellent suggestions that took into account all of our family’s needs/hopes. Nikki made the process smooth and stress free from the outset and it felt really reassuring having her as a contact if needs be throughout the trip. I would not hesitate in recommending Nikki - she does a brilliant job.
Sent by Margaret Sherwood
Derby 17/08/2022
We used Nikki our Travel Counsellor to book a Rhine river cruise for 2023 , just told her what we wanted and she arranged everything. It’s great to book a holiday in the knowledge that we’ll be looked after should any problems crop up in the meantime.
Sent by Rob Hogan
Derby 15/08/2022
Nikki has helped us out with holidays twice now. Each time it has been made very easy and reassuring. Really appreciate her knowledge, efficiency and reassurance.
Sent by Ian Worth
Bolney, West Sussex 18/07/2022
Nikki is amazing and always on hand with helpful suggestions.
Sent by Jane Turner
Haywards Heath 06/06/2022
After an absolute nightmare of a late cancellation, Nikki was able to provide us with the support and hand holding we truly needed. Everything went smoothly once Nikki took over our holiday and put our minds at rest. We are back from holiday now and can report the holiday was everything we wanted and more. Would always use Nikki’s services!
Sent by Warren Diffey
Leeds 06/06/2022
Nikki was absolutely amazing in choosing our holiday to Tenerife. She took care of everything we needed from start to finish and we as a family couldn't of been happier with her. Already booked again with her.
Sent by Rebecca Sears
Cuckfield 22/04/2022
Nikki is honest, patient and brilliant at listening. I would 100% recommend her (and have done already!)
Sent by Ben Eustace
Cuckfield 22/03/2022
Nikki is highly knowledgeable and made the process of booking extremely straightforward. I would highly recommend this bespoke service as nothing is too much trouble.
Sent by Tracy Leja
Derby 18/01/2022
I would highly recommend Nikki and have done so with my friends and family. Nikki organised a recent trip to Barbados for Christmas 2021 for me which was fabulous. Right from the start, she provided really good options to choose a winter holiday location from, listened to requirements and was there every step of the way. No hard sell, really friendly and knowledgeable. On my last day in Barbados I couldn’t check in for the flight, I let Nikki know and she did it all for me. I have also just returned from a 3 night escorted Northern Lights trip with Nikki in Finland. Activities were amazing, we were lucky enough to see the lights and everything went smoothly. Nikki again provided regular updates to our group prior to the trip, on COVID etc, and was on hand all through our trip to help. She also swapped some activity times with us so we could do these with our group together, very much appreciated! All in all, I would not hesitate in using Nikki again and will be doing so. Thank you Nikki!
Sent by Nicola Brewerton
Cuckfield 17/01/2022
Huge thanks to Nikki for organising our Northern Lights trip to Lapland. It's an area I have never travelled to before so we were very excited. As with all trips during these Covid times, there's always a question of whether you are going or not until you finally get the negative test! Nikki kept us very well informed of all the ever changing rules, so everything went very smoothly both ways. We also appreciated all the hints on what to pack - especially the extra snacks!
The trip itself was full of activities you don't often get the chance to do - ice fishing, mushing huskies, snowmobiles - all in the weirdness of the arctic winter. Our favourite was the ice fishing I think which was great fun, despite a low speed snowmobile crash into deep snow (the staff were very forgiving)!! The forest where the hotel was set was very beautiful and peaceful and the cabins had their own saunas - added bonus. We loved sledging through the forest, but best of all we saw the northern lights - what a magical night. All in all it was a fab long weekend, which felt like a real adventure, and was perfectly organised. We've been looking forward to the trip for a year, and it definitely delivered. Thank you again.
Sent by Justine Cull-Stothert
Derby 17/01/2022
We booked The Northern Lights Trip to Finland after seeing Nikki's post on Facebook. We contacted Nikki directly who gave us relevant and informative information about the trip. Nikki is very knowledgeable in her area of travel expertise, there was no 'hard sell' when deciding on our particulars. Nikki always replied to our emails or calls with questions/queries in an approachable and friendly way. The assurance for us was having the availability of Nikki whilst we were in resort, Nikki was available to answer any issues or queries (not that we had any!) promptly. We are planning a USA trip in 2023 via Nikki and we would definitely recommend booking a trip/short break/holiday via Nikki at Travel Counsellors.
Sent by Hayley Woods
Cuckfield 17/01/2022
We have recently returned from an absolutely amazing trip to see the northern lights on the Finland/Sweden border.
From start to finish it ran without fault.
Nikki was very approachable and catered for all our needs. She answered all the ongoing questions about covid clearly and with detail so we knew exactly what to expect.
The trip itself was absolutely amazing. The activities included were so much fun and we even got to see the amazing Northern Lights in all their glory…… not once but twice!
Nikki was very professional as well as being very friendly and a great member of the trip.
I would recommend Nikki to anyone and have done so already since being home
5*
A trip to remember forever x
Sent by Mary Aarons
Cuckfield, West Sussex 14/10/2021
I would definitely recommend Nikki - she went above and beyond to find us a suitable holiday at short notice. It took all the stress out of searching around, and Nikki managed to meet all of our requirements within a limited budget too. Fantastic service!
Sent by Sarah Raison
Cuckfield 06/10/2021
A friendly, knowledgeable travel counsellor - Nikki goes above and beyond in looking at different options and finding the best holiday choices. We highly recommend Nikki and will definitely book more holidays this way in the future!
Sent by Jo Hatton
Cuckfield, West Sussex 20/09/2021
Nikki has been very helpful in rearranging - now for the 4th time! - our cancelled Easter 2020 trip. She has been extremely efficient in quickly responding to our information requests in full and giving us different options with all the necessary information. She has excellent travel knowledge and it has been great having someone so reliable, helpful and friendly to help us navigate the challenges of planning a pandemic holiday.
Sent by Vanessa Fuller
Croydon 20/05/2021
Nikki has been most helpful planning our family holiday to Italy, communication has been excellent and she clearly set out all of our options when Covid meant the dates had to be rearranged. We are most happy with her service.
Sent by Samantha Johnson
Burgess Hill 05/06/2020
Nikki recently helped us with booking our family holiday to Dubai. Nikki was amazing from start to finish. Having not been to Dubai with a toddler before, Nikki recommended plenty of family friendly hotels for us to choose from, best locations through to the best rooms to stay in at each. Nikki was always available to help with any questions we had right up to the day we flew and beyond. She just provided us with so much reassurance which meant we went on holiday with nothing to worry about. We certianly will be using Nikki again for our next holiday. Amazing service.
Sent by Helen Johncock
Haywards Heath 30/01/2020
Nikki helped us with our family holiday to Thailand.
We had never been there before and had no idea where to begin!
We had a brilliant holiday, it was everything we could have wanted.
The hotels we stayed in were both exactly what we needed. The hotel in Krabi was particularly beautiful and our room was huge, more like a small apartment! The hotel in Bangkok had excellent facilities and the staff were really helpful with advice on how to see all the things we had planned.
We are both busy people and not very organised when it comes to booking holidays, so having Nikki was amazing, she took away any worries.
Also we had to change our original holiday plans and get a refund for two extra people who could not make the trip. Nikki took care of all of this and it was a big relief to get that sorted!
I found the whole process of having Nikki arrange our holiday incredibly helpful and stress free! Thank you so much!
Sent by Louise Townley-Jone
DERBY 11/12/2019
Just returned from a great holiday in Lapland which was organised for us by Nikki. She made the whole process so easy, we told her what we wanted and she delivered.
We were constantly kept up to date with any changes and had a single point of contact throughout if we had any queries.
With Nikki we got a personalised service and she has kept in contact to make sure the holiday was everything we hoped for. It was! Thank you again Nikki, we will be in contact for our next holiday.
Sent by Lynne Lambourne
Haywards Heath 10/12/2019
I have just returned from an amazing holiday with my friend to Kerala, which was expertly set up for me by NikkI. She very cleverly put together a wonderfully diverse bespoke 13 day holiday for us by building on my original ideas and adding some other special extra requests that just weren't available with general package tours. Nothing was too much trouble and she gave us so much valuable advice and assistance throughout the whole holiday experience from start to finish. I have no hesitation in recommending her to my colleagues, friends and relations and would definitely book through Nikki again, especially on long haul trips. Thank you!
Sent by Peter Sparham
Ansty, West Sussex 01/12/2019
From start to finish of our adventure it would be difficult to fault the service. During the booking stage Nikki listened to our requirements and put together plans and itineraries which became part of an evolutionary process towards our final trip.
Any queries prior to our trip were responded to promptly and we felt that there was a contact point should it be necessary during.
The travel arrangements pick up drop off being met by guides were seamless.
Ultimately I would and will recommend Nikki to other travellers.
Sent by Mike Schlup
Cuckfield 09/09/2019
Our Kenya Safari - We had always wanted to visit Africa and go on safari and as we were about to turn 50, we decided that this was the year to do it. But as we began to research the holiday we got increasingly confuse with all the options available, which country for starters, then how to choose a reputable tour operator, what type of safari and so on. We usually do all our own bookings but this seemed like an impossible task. So we decided to talk to Nikki (our local Travel Counsellor). She came to see us and talked through the options available and what kind of budget we had in mind. She then did the research for us and came back with some suggested itineraries which we tweaked together until we had the perfect package. It really took the stress and guesswork out of the whole process. The holiday itself was just amazing. From the moment we touched down in Nairobi we were welcomed and looked after. The guides were lovely and so knowledgeable, the accommodation was perfect and the safari was out of this world. It is a thousand times better than watching a documentary. The little extra touches that Nikki took care of were so thoughtful and showed how much care she took over our booking. I would definitely recommend Nikki if you are planning a special holiday. She helped us create some amazing memories that will last a lifetime.
Sent by Chieko Clark
Haywards Heath 14/06/2019
As well as attention to detail, Nikki's patience is exemplary. It needed to be with us! Nothing was too much trouble. Nothing was too much trouble. Nikki is more than just a standard ‘travel agent’. She offers a tailor made boutique service without the boutique prices and made us feel that we were the only holiday she was working on when in reality she was working with many other clients. As my husband and I both work and travel for business, trying to get us both in the same place at the same time was a little difficult at times but Nikki was always willing to speak to us out of normal office hours to understand specific requirements and make sure we were happy with the next steps. I only have positive words for Nikki Mortimer and the service she offers. She took the pain out of holiday organisation so all we had to do was look forward to going. Thank you so much for helping us create such amazing holiday memories.
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I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
Malta really is a year round destination, we visited Valletta for New Year - and the weather was mild and very favourable. It can get rather warm in the summer months, but to be honest, a city break to Valletta really can be enjoyed at anytime.
Read on for some useful information and tips on this amazing place...
At one-square-kilometre and with its entirety recognised as a UNESCO World Heritag
If you’re looking for somewhere slightly off the standard city-break beaten-track, somewhere a little different and special, then San Sebastián should be pretty high on the top of your list. It’s not necessarily the easiest of cities to get to; it is necessary to fly into the nearest international airport that is accessed from the UK, Bilbao, but to be honest, this is what makes it special, uniqu
OK, so not quite the Canaries or the Caribbean, but to get away from the dreary weather in the UK in November, I would very much recommend this beautiful island.
Most UK holiday makers tend to stick to the traditional summer months of May-September when it comes to travelling to Cyprus, and whilst I would probably say December-February may be a little out of season (a higher chance of rain), the
I guess Lisbon had always been on my list of places to visit, but as I didn’t know a huge amount about the city, it wasn’t at the top of my (rather enormous) list. I can honestly say, however, that having now visited the city, it is one of the best surprises I have experienced.
We only had 2 nights to spare, but the activities we did really made the most of our time in this city and made us feel
A snow-filled holiday, that doesn’t always include extreme sports (in my eyes, skiing and snowboarding ??), was always on my list. Seeing the Northern Lights was another. So, when I was given the opportunity to host a trip to Finland to search for the Northern Lights, how could I not resist?
I had assumed COVID was going to affect the trip in some way, but thankfully apart from the forms to comp
On 13th January 2022 I will be hosting a 3-night/4-day trip to Swedish and Finnish Lapland to see the magnificent Northern Lights. If this is something that has always been on your bucket list, this could be the ideal trip for you!
I have joined together with Transun, an expert tour company that specialises in breaks to Lapland and of course searching for the Northern Lights. You will not only ben
Travel Insurance - not necessarily the most 'sexy' part of booking a holiday, but something I would always advise you to get.
I know everyone that works in insurance would probably say the same too, but they really do understand the importance of it. They've experienced its purpose and benefits. They have also experienced what happens if you don't have cover - not something you even want to thin
Without going into too much duplicated detail, the airport at Nice was very well organised and yet again, apart from the obligatory face coverings required, was surprisingly normal! Plenty of people, yes a reduced service of flights of course, but still rather bustling – perhaps it was because it was later in the day, perhaps it was because France is a couple of weeks in front on us with regards t
As you may know, I specialise in long-haul tailor-made and bespoke holidays, ones where I can really add value and provide expert guidance. I am also able to offer holidays to Europe, in particular city breaks, river cruises and family holidays. The French Riviera has got to be one of the best places to visit in the summer and I am lucky enough to have family here so get to experience the very bes
Following our very swift and stable landing, we were advised to disembark row by row (from the front), staying in our seats until the row in front had left. Some people struggled a bit to understand this instruction, but most followed the rules, and the disembarkation was actually relatively swift and easy – why they didn’t do it like this before the pandemic, is beyond me? It took about the same
When getting onto the flight, I realised that social distancing isn’t really a possibility when flying – even easyJet that were quoted originally in the press as looking to ‘leave the middle seats free’ – the flights was almost full, so there was no chance of getting a bit of space.
It is mandatory to wear face coverings throughout the flight, covering both your nose and mouth (although there w
It’s all rather surreal…
The drive to Gatwick, on a dreary Tuesday morning at 4am, was as expected, extremely quiet – until we reached the M23 we didn’t see another car, and then it was only 1 or 2. Whilst this whole pandemic and the situation we are faced with is extremely devastating in so many ways, the fact that the roads are quieter is one big winner!
On arrival at Gatwick, it was still dar
I’ve been a Travel Counsellor for just over a year now and during this past year I have learnt a huge amount. Starting your own business, regardless of what your product or service is, is hard. It’s very hard. But it is also very rewarding.
One of the best things I have learnt is about how to truly value yourself and your experience. I come from a long-haul tailor-made travel background and th
The following day we headed for Bryce Canyon National Park, a random and beautiful canyon which appears very fragile as the rock formations look like they’re made of Type 1 rather than the stronger sandstone we had been used to in previous parks. We were quite high up here and there was quite a lot of snow of the ground. This meant a few of the trails were closed, namely the famous Navajo Trail wh
Utah is not necessarily the first US destination on everyone’s list when thinking about a trip to the States but having been tempted to travel there by the Utah Tourist Board, it quite quickly became one of mine. With mesmerising scenery, endless roads, varying climates and the feeling of being in the middle of nowhere, it was certainly somewhere we wanted to explore.
We travelled as a group of e
When I arrived at Marrakech’s Menara Airport I felt not only a sense of excitement but also apprehension. I don’t know why, I like to think I’m fairly well travelled having negotiated the chaotic traffic in Delhi, the distinctive cuisine in Tibet and many an elephant ride in Thailand and Sri Lanka. However, whenever I travel to somewhere new I always get a bit nervous, of the unknown I guess.
We’d been camping a little bit before, but our preferred choice of family holiday had always been a hotel-based beach holiday. So the decision to hire a motor home and drive the 1000km journey from Melbourne to Adelaide stopping at campsites along the way was quite a new experience for us.
The drive south from Melbourne to Geelong (pronounced J’long, one of the many towns and cities that we man
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